How we work

We know that often whaanau are the best people to identify their own needs. By walking alongside, we can support development, growth, and independence through mana enhancing practice.
We believe using a holistic approach to address complex needs is better achieved when whaanau are empowered to restore the mauri in their pursuit to whaanau ora. Pohatu & Pohatu (2011)

What we do

• Wrap-around-support for individuals and whaanau - internal & external supports
• Oho Wānanga for Waahine Maa - 4 wks (Oho is for women who have experienced or living in family & sexual harm, addictions and/or mental health)
• Koorero Ora sharing community space for our whaanau to koorero
• Advocacy Support
• Youth Support building healthy relationships between student, schools and their whaanau/families
• Aged 65yrs and over experiencing or at risk of abuse/harm or neglect

• Grief
• Stress
• Relationships
• Depression
• Anxiety
• Parenting
• Abuse
• Anger
• Family

Our counsellors work within the guidelines of the Code of Ethics as required by NZAC and Franklin Family Support Services policies and procedures.

We respect confidentiality unless the safety of the client or others is threatened.

• Legal advice
• JP service

Justice of the Peace: Mondays, Wednesdays, Fridays between 10am – 12pm – no bookings required
Legal Clinics: Free 15min session. Every Wednesday between 3-4pm. Bookings essential. Phone 09 2386233 to book

We can provide FREE or subsidised transport to your hospital/DHB appointments. Please book at least 48 hours ahead.

Our Financial Mentors aim to help families find security in handling their own financial affairs through the development of good money management skills.

We can give advice and support to whaanau on the following financial topics;

·         Meeting your everyday financial needs

·         Making sure you are getting all your entitlements

·         Managing debt repayments

·         Advocacy on behalf of clients

·         Kiwisaver hardship applications

·         Insolvency assistance

·         Identifying and avoiding fraud

·         Planning for a positive financial future

·         To discuss and work through different financial options

·         Working out an achievable family budget

• Parenting education

Free sessions that offer guidance, tips, and advice to help support parents/caregivers to develop strategies and build positive relationships with your children/teens.

• Incredible Years Parenting Programme – for parents of children 3-8yrs - 14wks

• Toolbox – Parenting for Teens programme – for parents of teens 12-18yrs - 6wks

• Pocket Guide to Parenting (PDF, 876.1 KB)

Note: PDF downloads require the free Adobe Reader application to view.