Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawke's Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui > Community Health and Social Services >
Elder Abuse Helpline
Abuse and Violence Support Service
Today
12:00 AM to 12:00 AM.
Description
Elder Abuse helpline connects you with registered nurses who can advise with information and support about elder abuse.
This year as many as one in ten older people in New Zealand will experience some kind of elder abuse. The majority of cases will go unreported.
Types of elder abuse:
- Psychological Abuse - ridicule or threats, harassment or humiliation, preventing choice or decision-making, withholding affection.
- Financial Abuse - unauthorised taking of money or possessions, misuse of power of attorney, failure to repay loans, use of home and/or utilities without contributing to costs, scams that rely on establishing a relationship with the older person with the intention of exploiting their savings and/or assets, e.g. romance scams.
- Physical Abuse - hitting, pushing, rough handling, over-medication, inappropriate use of restraints or confinement.
- Neglect - inadequate food, clothing or shelter, lack of social contact or support, health needs not attended to.
- Sexual Abuse - inappropriate touching, sexual acts with someone unable to give consent.
- Institutional Abuse - lack of respect for a person’s culture or customs, inappropriate rationing of continence products, inflexible routines e.g. breakfast at 8 am in the dining room.
Available free 24/7 by calling 0800 EA NOT OK (0800 32 668 65), text 5032 or email support@elderabuse.nz
Ages
Older adult / Kaumātua
How do I access this service?
Contact us
Available free 24/7 by calling 0800 EA NOT OK (0800 32 668 65), text 5032 or email support@elderabuse.nz
Fees and Charges Categorisation
Free
Fees and Charges Description
No fees apply.
Hours
12:00 AM to 12:00 AM.
Mon – Sun | midnight – midnight |
---|
24 hours, 7 days per week.
Languages Spoken
English
Services Provided
Abuse and violence support services provide support to individuals and whānau who are impacted by abuse, violence or family harm.
Abuse and violence support services provide support to individuals and whānau who are impacted by abuse, violence or family harm.
- Elder abuse
Abuse and violence support services provide support to individuals and whānau who are impacted by abuse, violence or family harm.
Elder abuse services support older people/kaumātua who have experienced harm or abuse.
Elder abuse services support older people/kaumātua who have experienced harm or abuse.
Elder abuse services support older people/kaumātua who have experienced harm or abuse.
Additional Details
Phone
Region
Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawke's Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui
Contact Details
12:00 AM to 12:00 AM.
-
Phone
0800 32 668 65
-
Mobile
Text: 5032
Email
Website
officeforseniors.govt.nz/our-work/raising-awareness-of-elder-abuse/
Postal Address
Office for Seniors
PO Box 1556
Wellington 6140
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This page was last updated at 2:03PM on September 13, 2022.