We are a group of trained, professional and approachable people who provide a FREE and CONFIDENTIAL service for consumers who are concerned about the health care they have received or feel they may need to make a medical complaint.

The Health Consumer Service is designed to assist you in communicating your concerns to your health provider.

• This ensures the health provider has the opportunity to address your concerns
• It may also result in changes that will benefit others

Sometimes talking to your health professional can be difficult. When you’re unwell or concerned or even just confused it helps to have someone independent to call on.

Our service can help. We can write letters or make phone calls on your behalf, advise you about the Health Complaints procedures, we can come with you to meetings with your health care provider, to support you with your complaint.

We work co-operatively with health providers. Consumers and health providers can trust that we will be impartial.

We work across the Bay of Plenty and Tairāwhiti regions. 

We can support you with health services including medical, surgical, mother and baby, chemist, dental, disability support, home help, counselling, resthomes, mental health, community health services.