Bay of Plenty, Canterbury, Central Auckland, Central Lakes, East Auckland, Hawke's Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, Dunedin - South Otago, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui > Community Health and Social Services >
Shine
Refuge Service, Abuse and Violence Support, Social
Today
12:00 AM to 12:00 AM.
Description
Shine is a leading New Zealand provider of specialist domestic violence support and services. We help women, children and men get out of the cycle of family violence and give them the chance to have a better, happier, safer future.
Shine Helpline
Services offered nationwide
Anyone in New Zealand affected by family violence can call our free phone 0508 744 633 for help 24/7, or chat online at www.2shine.org.nz. Callers can receive information, support, help with safety planning, and referrals to other appropriate support services. The Shine Helpline service has access to a range of interpreters and helpline staff are also trained to use the NZ Relay service for deaf callers.
Shine Women's Refuge
Services offered in Central Auckland, North Auckland, Eastern Auckland, and areas of Upper Waitematā Harbour
Shine's Refuge can offer short-term accommodation in Auckland for women and their children who are at risk of further harm from an abusive partner. Our two refuges are at confidential addresses and offer warmth, shelter, safety, food and clothing, and victims are supported by experienced and friendly staff.
While at the refuge, families are helped with access to any needed services and to transition to safe, permanent accommodation.
How do I access this service?
Contact us, Make an appointment
Fees and Charges Categorisation
Free
Fees and Charges Description
All services are FREE
Hours
12:00 AM to 12:00 AM.
| Mon – Sun | midnight – midnight |
|---|
The Shine Helpline is available 24 hours, 7-days a week including Public Holidays.
The Shine Office standard hours are:
| Mon - Fri | 8:30 AM - 5:00 PM |
The office is closed Weekends and Public Holidays.
Services Provided
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
We provide support, information, risk assessment, help with safety planning, referrals and advocacy with other agencies such as Police, Oranga Tamariki, and Te Whatu Ora, for victims of family violence and their children. This support is offered through our helpline, and we also have a team of advocates in Auckland Central and North Shore that can provide more intensive support for victims considered high risk. We help victims to stay safe in their own homes where possible or, if not, help them access a safe house. Our KIDshine service works directly with children who have experienced or witnessed family violence.
We provide support, information, risk assessment, help with safety planning, referrals and advocacy with other agencies such as Police, Oranga Tamariki, and Te Whatu Ora, for victims of family violence and their children. This support is offered through our helpline, and we also have a team of advocates in Auckland Central and North Shore that can provide more intensive support for victims considered high risk. We help victims to stay safe in their own homes where possible or, if not, help them access a safe house. Our KIDshine service works directly with children who have experienced or witnessed family violence.
- Education programmes
- Family violence intervention
- Information and support
- Victim support
We provide support, information, risk assessment, help with safety planning, referrals and advocacy with other agencies such as Police, Oranga Tamariki, and Te Whatu Ora, for victims of family violence and their children. This support is offered through our helpline, and we also have a team of advocates in Auckland Central and North Shore that can provide more intensive support for victims considered high risk.
We help victims to stay safe in their own homes where possible or, if not, help them access a safe house.
Our KIDshine service works directly with children who have experienced or witnessed family violence.
We deliver a range of training programmes for allied professionals and community groups. For more information see here Our DVFREE workplace programme supports employers with policy, procedures and training to create workplaces that are safe and supportive for staff experiencing domestic violence. For more information see here
We deliver a range of training programmes for allied professionals and community groups. For more information see here Our DVFREE workplace programme supports employers with policy, procedures and training to create workplaces that are safe and supportive for staff experiencing domestic violence. For more information see here
We deliver a range of training programmes for allied professionals and community groups. For more information see here
Our DVFREE workplace programme supports employers with policy, procedures and training to create workplaces that are safe and supportive for staff experiencing domestic violence. For more information see here
Our helpline can give legal information specifically with regards to family violence, e.g. Protection Orders and Police Safety Orders. We can also recommend lawyers.
Our helpline can give legal information specifically with regards to family violence, e.g. Protection Orders and Police Safety Orders. We can also recommend lawyers.
Our helpline can give legal information specifically with regards to family violence, e.g. Protection Orders and Police Safety Orders. We can also recommend lawyers.
We offer a Ministry of Justice approved Non-violence Programme 'No Excuses' in Auckland. For more information ring our office on (09) 815 4601 and speak to the Programmes Team Leader or see here
We offer a Ministry of Justice approved Non-violence Programme 'No Excuses' in Auckland. For more information ring our office on (09) 815 4601 and speak to the Programmes Team Leader or see here
We offer a Ministry of Justice approved Non-violence Programme 'No Excuses' in Auckland. For more information ring our office on (09) 815 4601 and speak to the Programmes Team Leader or see here
Shine's Refuge can offer short-term accommodation in Auckland for women and their children who are at risk of further harm from an abusive partner
Shine's Refuge can offer short-term accommodation in Auckland for women and their children who are at risk of further harm from an abusive partner
Shine's Refuge can offer short-term accommodation in Auckland for women and their children who are at risk of further harm from an abusive partner
Additional Details
Face to face / Kanohi ki te Kanohi, Speak with women / wahine, Child / Tamariki friendly
Region
Bay of Plenty, Canterbury, Central Auckland, Central Lakes, East Auckland, Hawke's Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, Dunedin - South Otago, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui
Website
Contact Details
95 Great South Road, Epsom, Auckland
Central Auckland
12:00 AM to 12:00 AM.
-
Phone
0508 744 633
-
Mobile
call free 0508 744 633
Email
Website
Office phone (09) 815 4601
95 Great South Road
Epsom
Auckland 1051
Street Address
95 Great South Road
Epsom
Auckland 1051
Postal Address
PO Box 90 279
Victoria Street West
Auckland 1142
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This page was last updated at 3:13PM on June 2, 2026. This information is reviewed and edited by Shine.