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Bay of Plenty > Community Health and Social Services >

Tauranga Women's Refuge & Support Services

Refuge Service, Abuse and Violence Support

Description

If you or someone you know is experiencing Domestic Violence (Physical, Psychological or Emotional) we can help. 

Our support services include:

Crisis Helpline (0800 867 338)
24 hour – 7 days a week crisis phone line for women needing advocacy, information and support as a result of domestic violence in the home and/or community.

Safe House
24 hour – 7 days a week temporary safe house shelter for women and their children requiring safety and support as a result of immediate and imminent safety concerns due to domestic violence in the home and/or community.

Community Services
We're not just a safe house, we offer wrap-around safety support through other services to get you the best help to live free of domestic violence and keep you and your children safe.

This includes providing advocacy, information, support, programs and referrals to other organisations that can help you (e.g. Lawyers, Doctors, Hospital, Police, Work Income New Zealand, Family Court, Employers etc).

Staff

We are a dedicated team of skilled, trained, experienced and qualified Domestic Violence practitioners, Advocates, Social Workers, Counsellors and Educators

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Need help now? Call us for information, advice and support about domestic violence as well as (24/7) help in a crisis. Crisis Line: 0800 867 338

Make an appointment

Walk in

Website / App

Fees and Charges Categorisation

Free

Fees and Charges Description

No charge for our services

Hours

Phone 24 hour /7 days a week crisis line 0800 TO REFUGE to speak with a Advocate

Community Office open hours are Mon - Fri 8.30am - 4.00pm

Languages Spoken

English, Māori

Services Provided

Abuse and violence support

We provide 24 hour – 7 days a week crisis phone line support for women needing advocacy, information and support as a result of domestic violence in the home and/or community. We also offer wrap-around safety support through other services to get you the best help to live free of domestic violence and keep you and your children safe.

  • Conflict resolution mediation
  • Counselling
  • Education programmes
  • Family violence intervention
  • Information and support
  • Referral to specialist services
  • Support groups

We provide 24 hour – 7 days a week crisis phone line support for women needing advocacy, information and support as a result of domestic violence in the home and/or community. We also offer wrap-around safety support through other services to get you the best help to live free of domestic violence and keep you and your children safe.

Refuge

24 hour – 7 days a week temporary safe house shelter for women and their children requiring safety and support as a result of immediate and imminent safety concerns due to domestic violence in the home and/or community.

24 hour – 7 days a week temporary safe house shelter for women and their children requiring safety and support as a result of immediate and imminent safety concerns due to domestic violence in the home and/or community.

Advocacy

Specialist Domestic Violence Agency - Advocacy, information and support

Specialist Domestic Violence Agency - Advocacy, information and support

Disability Assistance

Wheelchair access

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly

Region

Bay of Plenty

Contact Details

24/7 Crisis Helpline: 0800 867 338 (0800 TO REFUGE)

258 Ngatai Road
Otūmoetai
Tauranga
Bay of Plenty 3110

Information about this location

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Get directions

Street Address

258 Ngatai Road
Otūmoetai
Tauranga
Bay of Plenty 3110

Postal Address

Box 8068, Cherrywood
3145 Tauranga

This page was last updated at 9:32AM on June 14, 2024. This information is reviewed and edited by Tauranga Women's Refuge & Support Services.