Bay of Plenty > Community Health and Social Services >
Tauranga Women's Refuge & Support Services
Refuge Service, Abuse and Violence Support
If you life is in immediate and imminent danger due to Domestic violence phone the Police 111
Today
9:00 AM to 4:00 PM.
Description
24/7 freephone 0800 867 338
Talk with our Advocates about your safety needs
Communal accommodation for women and their children in immediate and imminent danger of Domestic violence or at risk of ongoing Domestic violence.
Community Based Services
You do not have to be in Refuge [safe house] to access safety and support services
We provide phone and face-to-face
Safety Plan and Support Plan
Advocacy and Social Work
Safety Alarm
Programmes, Wananga and Workshops
Counselling
WINZ, Oranga Tamariki, Whatu Ora, Police, Family Court [advice and information]
Referrals to Health, Justice, Welfare, Wellbeing and Cultural services
Staff
We provide skilled, trained and experienced Domestic violence practitioners that include:
- Advocates
- Facilitators
- Counsellors
- Social Workers
- Children Advocates
- Youth Advocates
- Māori and Non-Māori practitioners
- Female and Male practitioners
- Educators
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
- Safety planning - phone 24/7 helpline 0800 867338
- Emergency planning - phone the Police 111
Make an appointment
- Phone 24/7 helpline 0800 867338 for [face to face] safety plan and assessment
Website / App
Fees and Charges Categorisation
Free
Fees and Charges Description
Free
Hours
9:00 AM to 4:00 PM.
| Mon – Fri | 9:00 AM – 4:00 PM |
|---|
Community Office hours are Mon - Fri 9AM - 4PM
24/7 Domestid violence helpline 0800 86 7338 to speak with an Advocate about a safety plan.
Languages Spoken
English, Māori
Services Provided
Domestic violence safety and support services to women their children, families and whanau impacted by domestic violence in Tauranga and Western Bay of Plenty districts.
Domestic violence safety and support services to women their children, families and whanau impacted by domestic violence in Tauranga and Western Bay of Plenty districts.
- Counselling
- Family violence intervention
- Referral to specialist services
- Support groups
- Education programmes
- Information and support
Domestic violence safety and support services to women their children, families and whānau impacted by domestic violence in Tauranga and Western Bay of Plenty districts.
Advocacy and support with health, social services, Work Income New Zealand, Family Court, Police, Oranga Tamariki, ACC, Whatu Ora, NGOs and community agencies.
Advocacy and support with health, social services, Work Income New Zealand, Family Court, Police, Oranga Tamariki, ACC, Whatu Ora, NGOs and community agencies.
Advocacy and support with health, social services, Work Income New Zealand, Family Court, Police, Oranga Tamariki, ACC, Whatu Ora, NGOs and community agencies.
Information, education, advice and support with Domestic violence safety and support plans.
Information, education, advice and support with Domestic violence safety and support plans.
Information, education, advice and support with Domestic violence safety and support plans.
Temporary safe housing support for women and children needing immediate safety due to Domestic violence.
Temporary safe housing support for women and children needing immediate safety due to Domestic violence.
Temporary safe housing support for women and children needing immediate safety due to Domestic violence.
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly, Speak with men / tane, Online / virtual / app
Parking
Parking available
Region
Bay of Plenty
Website
Contact Details
258 Ngatai Road, Ōtūmoetai, Tauranga
Bay of Plenty
9:00 AM to 4:00 PM.
-
Phone
(07) 541 1910
Website
24/7 Crisis Helpline: 0800 867 338 (0800 TO REFUGE)
258 Ngatai Road
Otūmoetai
Tauranga
Bay of Plenty 3110
Street Address
258 Ngatai Road
Otūmoetai
Tauranga
Bay of Plenty 3110
Postal Address
Box 8068, Cherrywood
3145 Tauranga
Was this page helpful?
This page was last updated at 9:38AM on April 8, 2026. This information is reviewed and edited by Tauranga Women's Refuge & Support Services.