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Te Whare Tiaki Wāhine Refuge

Refuge Service, Abuse and Violence Support, Kaupapa Māori

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Description

Te Whare Tiaki Wāhine Refuge is a not-for-profit organisation providing Whānau services for wāhine and their tamariki affected by domestic violence in the Porirua district. 

Our main objective is to help keep you safe.

We provide the following support and services:

  • We specialise in risk assessment, analysis and safety planning
  • 24/7 Domestic Violence Crisis Line: 0800 733 843 (0800 REFUGE)
  • 24/7 Whare Ora (safe house shelter)
  • Onsite pet shelter
  • Whānau Protect (home security upgrades and alarms)
  • Home visits and outreach support and information
  • Advocacy and support with other organisations including NGOs, Government agencies such as Work and Income, Police and Housing NZ
  • Porirua Kapiti Mana - Cultural Service for Elder Abuse Response

Domestic violence can happen in any home regardless of culture, ethnicity or income. Victims may be in intimate partnerships, same-sex, transgender or non-binary relationships. No one deserves to be abused and domestic violence is never OK.

Te Whare Tiaki Wāhine Refuge is
 provided by Te Whare Tiaki Wāhine Refuge Charitable Trust.

Staff

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Need help now? Call us for information, advice and support about domestic violence as well as (24/7) help in a crisis.

Crisis Line call: 0800REFUGE (0800 733 843).

Make an appointment

Referral

Walk in

Website / App

Fees and Charges Description

NIL

Hours

Mon – Fri 9:00 AM – 5:00 PM

We provide 24-hour support via our Crisis Phone Line: 0800 733 843 (0800 REFUGE)

Holidays: 9.00am - 5.00pm phone: 04 237 7027 refer to second number - Caroline




Public Holidays: Closed Wellington Anniversary (20 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec — 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan — 5 Jan. Open 6 Jan — 10 Jan.

Services Provided

Abuse and violence support

We specialise in risk assessment, analysis and safety planning. We provide 24/7 Domestic Violence Crisis Line, onsite pet shelter, Whānau Protect (home security upgrades and alarms), home visits and outreach support and information and Tū Kaha Wāhine Safety programme We specialise in risk assessment, analysis and safety planning. We provide 24/7 Domestic Violence Crisis Line, onsite pet shelter, Whānau Protect (home security upgrades and alarms), home visits and outreach support and information and Tū Kaha Wāhine Safety programme

  • Care and protection
  • Education programmes
  • Family violence intervention
  • Information and support
  • Referral to specialist services
  • Support groups
  • Victim support

We specialise in risk assessment, analysis and safety planning. We provide 24/7 Domestic Violence Crisis Line, onsite pet shelter, Whānau Protect (home security upgrades and alarms), home visits and outreach support and information and Tū Kaha Wāhine Safety programme

Refuge

24/7 Whare Ora (safe house shelter) 24/7 Whare Ora (safe house shelter)

24/7 Whare Ora (safe house shelter)

Porirua Kapiti Mana - Elder Abuse (0800 326 6865)

The Porirua Kapiti Mana service spans from Newlands, Johnsonville, to Haywards Hill and through to Pukerua Bay., This Cultural Service for the Elder Abuse Response Service is additional to the overall EARS service provided by Wesley Community Action. So only older people who identify from the cultural groups above, and who live in the wider Porirua region will be covered by the Tiaki Cultural EAR Service., Cultures covered include Maori and Pasifika as well as ‘Ethnic Aotearoa.’ This includes Asian, African, Continental European, Latin American and Middle Eastern. It will encompass all religious beliefs., If the older persion is in immediate danger, the Police should be called on 111, Ways to get through to our Service are via the national helpline 0800 326 6865 or via 04 2377027 or via ears@tiaki.org.nz, While we may respond to an after-hours EARS call via our crisis line, we will take information only and assess and respond to the call during business hours., The Porirua Kapiti Mana service spans from Newlands, Johnsonville, to Haywards Hill and through to Pukerua Bay. This Cultural Service for the Elder Abuse Response Service is additional to the overall EARS service provided by Wesley Community Action. So only older people who identify from the cultural groups above, and who live in the wider Porirua region will be covered by the Tiaki Cultural EAR Service. Cultures covered include Maori and Pasifika as well as ‘Ethnic Aotearoa.’ This includes Asian, African, Continental European, Latin American and Middle Eastern. It will encompass all religious beliefs. If the older persion is in immediate danger, the Police should be called on 111 Ways to get through to our Service are via the national helpline 0800 326 6865 or via 04 2377027 or via ears@tiaki.org.nz While we may respond to an after-hours EARS call via our crisis line, we will take information only and assess and respond to the call during business hours.

  • The Porirua Kapiti Mana service spans from Newlands, Johnsonville, to Haywards Hill and through to Pukerua Bay.
  • This Cultural Service for the Elder Abuse Response Service is additional to the overall EARS service provided by Wesley Community Action.  So only older people who identify from the cultural groups above, and who live in the wider Porirua region will be covered by the Tiaki Cultural EAR Service.
  • Cultures covered include Māori and Pasifika as well as ‘Ethnic Aotearoa.’  This includes Asian, African, Continental European, Latin American and Middle Eastern.  It will encompass all religious beliefs.
  • If the older persion is in immediate danger, the Police should be called on 111
  • Ways to get through to our Service are via the national helpline 0800 326 6865 or via 04 2377027 or via
  • While we may respond to an after-hours EARS call via our crisis line, we will take information only and assess and respond to the call during business hours.
Advocacy

Advocacy and support with other organisations including NGOs, Government agencies such as Work and Income, Police and Housing NZ Advocacy and support with other organisations including NGOs, Government agencies such as Work and Income, Police and Housing NZ

Advocacy and support with other organisations including NGOs, Government agencies such as Work and Income, Police and Housing NZ

Kaupapa Māori

Kaupapa Māori community and/or social support that is culturally appropriate for Māori, promote Mātauranga Māori, tikanga Māori, and whānau-centred models of care.

Kaupapa Māori community and/or social support that is culturally appropriate for Māori, promote Mātauranga Māori, tikanga Māori, and whānau-centred models of care.

Social work

Advocacy, information and support for you and your family/whānau.

Advocacy, information and support for you and your family/whānau.

Pregnancy and parenting

Pregnancy and parenting support for family/whānau.

  • Family / whānau support

Pregnancy and parenting support for family/whānau.

Family / whānau support

Family / whānau support services provide support to improve the collective mental and/or physical wellbeing of the family / whānau.

Family / whānau support services provide support to improve the collective mental and/or physical wellbeing of the family / whānau.

Food support

Food support services provide food support to people experiencing hardship. This may include food parcels, food banks and social supermarkets.

Food support services provide food support to people experiencing hardship. This may include food parcels, food banks and social supermarkets.

Information, education & support

Provision of information, guidance, advice, and resources.

Provision of information, guidance, advice, and resources.

Disability Assistance

Wheelchair access

Additional Details

Face to face / Kanohi ki te Kanohi, Speak with women / wahine, Child / Tamariki friendly, Phone, LGBTQIA+ friendly

Region

Wellington

Contact Details

24/7 Crisis Line
0800 733 843 (0800 REFUGE)    

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Te Whare Tiaki Wahine Refuge will act in accordance with the Privacy Statement issued by the National Collective of Independent Women’s Refuges. A copy of the statement can be found here

 

Level One, 12 Hagley Street
Porirua City Centre
Porirua
Wellington 5022

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Street Address

Level One, 12 Hagley Street
Porirua City Centre
Porirua
Wellington 5022

Postal Address

PO Box 50178
Porirua 5240

This page was last updated at 2:40PM on December 4, 2024. This information is reviewed and edited by Te Whare Tiaki Wāhine Refuge.