Whanganui > Community Health and Social Services >

Women's Refuge Whanganui - Te Piringa Puna Wāhine

Refuge Service, Abuse and Violence Support



Our Refuge Services provide support and advocacy for women and children who are experiencing family violence. We operate a community office, safe house and 24/7 crisis line. Our office is open from 9am until 4:00pm every working day. Our 24/7 Crisis Line is operational 24 hours per day/ 7 days per week.

We are here to provide confidential services that are tailored to your needs. Should you, or someone you know, need support, advice or general information you are welcome to make contact with one of our Advocates.

We can provide crisis intervention through:

  • Emergency safe housing for you and your children
  • Information on legal issues
  • Safety planning
  • Referrals to other support agencies

Our advocates provide support to women and children who do not enter refuge including:

  • On-going support and assistance to women after they leave refuge
  • Community visits where safe
  • Confidential, non judgmental support
  • Advocacy when dealing with police, legal, court, WINZ, housing, doctors, immigration, schools and Oranga Tamariki
  • Referrals to counsellors, doctors, lawyers and other support services 

We also offer:

Whānau Protect - The National Home Safety Service - Whānau Protect, is available to victims of family violence who are at high risk of repeat family violence that is likely to cause serious physical injury or death


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke

How do I access this service?

Contact us

Day time hours: 06 344 2204
24/7 Crisis Line: 0800 733 843


Please email advocate@refugewhanganui.org.nz with any referral enquiries.

Make an appointment

Please email advocate@refugewhanganui.org.nz with any referral enquiries.

Website / App

Walk in

Our office at 40 Ingestre Street, Whanganui, is open between 9am and 4pm Monday to Friday.

Fees and Charges Categorisation


Fees and Charges Description

No charges for our services


Mon – Fri 9:00 AM – 4:00 PM

Call the Crisis Support Line 24/7 on 0800 REFUGE (0800 733 843) 

Office hours

Monday - Friday 9:00AM - 4:00PM

Public Holidays: Closed King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr).

Services Provided

Abuse and violence support

Counselling, Family violence intervention, Information and support, Referral to specialist services, Victim support

  • Counselling
  • Family violence intervention
  • Information and support
  • Referral to specialist services
  • Victim support
LGBTQIA+ support
Social work
Social services crisis assessment
Budgeting and help with debt

Referral for budgeting

Referral for budgeting

Support with Lawyers

Referral for protection and parenting orders Occupation and furniture orders

Referral for protection and parenting orders

Occupation and furniture orders

Sexual harm victims/survivors - Do you need help and support?

Support and counselling

  • Support and counselling
Sexual harm victims/survivors - Do you need ACC counselling?
Family / whānau support

Additional Details

Face to face / Kanohi ki te Kanohi, Speak with women / wahine, LGBTQIA+ friendly



Contact Details

  • Referral emails


24/7 Crisis Line: 0800 REFUGE (0800 733 843) 

40 Ingestre Street
Whanganui 4500

Information about this location

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Get directions

Street Address

40 Ingestre Street
Whanganui 4500

Postal Address

PO Box 4312
Whanganui 4541

This page was last updated at 10:15AM on July 8, 2024. This information is reviewed and edited by Women's Refuge Whanganui - Te Piringa Puna Wāhine.