Shama supports ethnic people who have experienced family violence and/or sexual violence or other complex issues. We provide social work support, counselling, therapy and crisis support. We can also connect clients with other services when needed.

Family Violence Regional Coverage: Waikato region only

Sexual Violence Coverage: All of New Zealand

Crisis Connection Service: 
If you are experiencing or have experienced sexual harm, we have an ethnic co-ordinator you can talk to. She will help you find the right support service and will work with you, and the service that you want to use so that they understand your cultural or religious needs.

Social Services:
We provide social services to the Waikato region that include advocacy, brokerage, support, home visits and linking to other services. If you are outside of the Waikato region, we can help connect you to the local services in your region.

Counselling and Therapy:
If you have experienced sexual harm, Shama can connect you with an ethnic counsellor or therapist to provide ongoing support through our ACC service. We have therapists right across the country who can work with you and people are available to provide online counselling, to ensure you have the right fit.

Training and Advice:
Shama can provide training and cross-cultural advice to those who are working with ethnic people who have experienced sexual harm.

How to access:

Social Services Support
Phone: (07) 843 3810
Email: info@shama.org.nz

Crisis Connection Service
Phone: 027 243 3811
Email: crisis1@shama.org.nz

Counselling and Therapy
Phone: (07) 843 3810
Email: info@shama.org.nz


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

You can contact us by phone (07 8433810), by email info@shama.org.nz or through our website and social media. You can also drop in at our women's centre (8 Liverpool Street, Hamilton).
Contact us for non judgemental support and advice from our team of caring and skilled professionals.

Make an appointment


Walk in

Fees and Charges Categorisation


Fees and Charges Description

No fees apply


Mon – Fri 9:00 AM – 4:30 PM

Public Holidays: Closed King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr).

Languages Spoken

Afrikaans, Arabic, Bemba, Bengali, Chewa (or Nyanja), Filipino, French, Hindi, Japanese, Kapampangan, Mandarin Chinese, Punjabi, Telugu, Urdu, Spanish

Services Provided

Sexual harm victims/survivors - Do you need help and support?

Immediate help, Support and counselling

  • Immediate help
  • Support and counselling
Sexual harm victims/survivors - Do you need ACC counselling?
Sexual harm - training, education, workforce development
Social work
Asian support services
Abuse and violence support

Education programme runs subject to participant numbers.

  • Counselling
  • Education programmes
  • Family violence intervention
  • Information and support
  • Referral to specialist services
  • Victim support

Education programme runs subject to participant numbers.

Education and training

Life skills

  • Life skills
Pregnancy and parenting

Parenting education, Parent wellbeing

  • Parenting education
  • Parent wellbeing
Elder abuse
Family / whānau support
Information & support
Social and group activities
Social services crisis assessment
Wellness / healthy lifestyle
Youth mentoring / development

Disability Assistance

Quiet, low sensory environment, A longer appointment time, Support to make decisions, More space to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Child / Tamariki friendly, LGBTQIA+ friendly, Online / virtual / app, Speak with women / wahine


Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawke's Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui

Contact Details

Crisis Connection Service

Phone: 027 243 3811
Email: crisis1@shama.org.nz

Counselling and Therapy

Phone: (07) 843 3810
Email: info@shama.org.nz

Other programmes and support
Phone: (07) 843 3810
Email: info@shama.org.nz

Shama Ethnic Women's Trust
8 Liverpool Street
Hamilton Central
Waikato 3204

Information about this location

View on Google Maps

Get directions

Street Address

Shama Ethnic Women's Trust
8 Liverpool Street
Hamilton Central
Waikato 3204

Postal Address

PO Box 4218
Hamilton East
Hamilton 3247

This page was last updated at 1:32PM on July 8, 2024. This information is reviewed and edited by Shama.