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Today

12:00 AM to 12:00 AM.

Description

Solora has been a leading supplier of ACC home and community support services since 2012. We partner with national health organisations, Māori health providers and smaller community focused suppliers to connect people with personalised, innovative and local support.

Specialising in ACC Care and Sensitive Claims, Solora offers a choice of service providers for kiritaki/clients and whānau, national coverage, and a centralised team of highly experienced health professionals and coordinators.

Solora has access to a wide range of specialist services across New Zealand Health Group, the nation’s largest home care and community support, to enhance our offering for people with short-term, long-term, and complex needs. This can include access to social and vocational rehabilitation, training, disability support, clinical treatment, allied health, and psychology services for advice, peer support, or integrated service delivery. We pride ourselves on insightfully matching kiritaki/clients with our highly experienced Partners, to ensure that they receive timely support which meets their particular needs.

Services cover:*

In-Home Support and Aged Care (ACC)

Homecare Support

Sensitive Claims

Psychological Support for people who have experience sexual assault or abuse

Counselling

*Note: some services may not be available in your region.  Please contact us to find out what services are available to you.

Staff

Services are coordinated by Solora’s experienced team of nurses and service coordinators, while care is provided by qualified and experienced support workers, nurses, and allied health personnel through our highly experienced and national network of partners.

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Referral

ACC Home & Community Support:  A medical professional can send a letter of recommendation to ACC on behalf of a client to access services.

ACC Sensitive Claims:  Referrals can be made by a medical professional such as a family doctor, nurse, hospital staff, or ACC case owner.

Contact us

Homecare Services:
Tel: 0800 725 705
Email:  homecare@solora.nz

Sensitive Claims:
Tel: 0800 276 802
Email:  sensitiveclaims@solora.nz

Fees and Charges Categorisation

Free

Fees and Charges Description

Services are fully funded as assessed.

If  wanting additional  support over and above your funded services this is an option. 

For private services information, please contact Private Care NZ on 0800 55 55 88 or e mail info@privatecarenz.com or view their website here  and we will guide you through our private services.

Hours

12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

We can be reached by phone 24 hours/7 days a week.

Main Office hours from 8.00 am to 5.00 pm outside of this time calls will be taken by our After Hours Service.

Languages Spoken

English, Māori, New Zealand Sign Language (NZSL), Interpreting Service

Services Provided

Sexual harm victims/survivors - do you need ACC counselling?

Sensitive Claims We provide fully funded support, treatment and assessment services for survivors of sexual abuse or assault. We offer specialised coordination and safe counselling services to support healing and recovery from sexual violence. Our services can address the physical, emotional, and psychological aspects of healing, and empower you to move forward with strength and resilience.

Sensitive Claims
We provide fully funded support, treatment and assessment services for survivors of sexual abuse or assault.

We offer specialised coordination and safe counselling services to support healing and recovery from sexual violence. Our services can address the physical, emotional, and psychological aspects of healing, and empower you to move forward with strength and resilience.

Community nursing
Home support

Integrated Home and Community Support Services Our team can support you to recover from your accident or injury and live as independently as possible in the comfort of your own home. Homecare and rehabilitation services include: Showering and getting dressed Home cleaning and laundry Meal preparation Shopping Childcare Nursing support Occupational and physiotherapy rehabilitation
  • Assistance with bathing/hygiene
  • Home support carers
  • Home visit by nurse
  • Childcare services
  • Home visits

Integrated Home and Community Support Services
Our team can support you to recover from your accident or injury and live as independently as possible in the comfort of your own home.

Homecare and rehabilitation services include:

  • Showering and getting dressed
  • Home cleaning and laundry
  • Meal preparation
  • Shopping
  • Childcare
  • Nursing support
  • Occupational and physiotherapy rehabilitation
Injury support services

Support with advice and assistance for the day-to-day management of your injury and regaining independence.
  • Rehabilitation therapy
  • Home visits by nurse

Support with advice and assistance for the day-to-day management of your injury and regaining independence. 

Additional Details

Child / Tamariki friendly, Face to face / Kanohi ki te Kanohi, LGBTQIA+ friendly, Online / virtual / app, Phone, Speak with men / tane, Speak with women / wahine

Region

Central Auckland, East Auckland, North Auckland, South Auckland, West Auckland, Northland

Website

solora.nz/

Contact Details

1 Kensington Avenue, Kensington, Whangārei

Northland

12:00 AM to 12:00 AM.

More details…

9-11 Corinthian Drive, Albany, Auckland

North Auckland

12:00 AM to 12:00 AM.

More details…

66 Wyndham Street, Auckland Central, Auckland

Central Auckland

12:00 AM to 12:00 AM.

More details…

60 Hugo Johnston Drive, Penrose, Auckland

Central Auckland

12:00 AM to 12:00 AM.

More details…

This page was last updated at 4:08PM on April 9, 2025. This information is reviewed and edited by Solora - Northern.