?

Today

6:00 PM to 9:00 PM.

Description

Our 0800 support line and online instant-messaging chat service are both answered by LGBTIQA+/Rainbow identifying peers who are trained to provide information to others in topics around sexual identity, gender identity and diverse sex characteristics. The phoneline and chat service are both free, confidential and all-ages. We are here to support Rainbow or questioning people, as well as their whānau, friends and supporters.

Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access support, information and a sense of community. This service is free for people aged 28 years and older who live in the wider Auckland region (former Auckland, Waitematā and Counties Manukau District Health Board areas).

We work closely with RainbowYOUTH who support gender-diverse people aged 27 and younger in Auckland, and people of all ages in Northland.

We also offer face-to-face counselling by qualified counsellors in Auckland or via videoconferencing in other parts of the country.

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Fees and Charges Description

Our helpline and chat support are free services, as is the Transgender Peer Support Service for those located in Auckland region.

Counselling:  the cost of counselling sessions usually ranges from $80-$120 depending on your financial situation, but please talk to us about your situation. Work and Income (WINZ) may help fund these sessions, and existing Work and Income clients should see if the Disability Certificate will meet counselling costs.

Hours

6:00 PM to 9:00 PM.

Mon – Sun 6:00 PM – 9:00 PM

OutLine's phoneline is open 6pm to 9pm every day. If you call out of hours, or when a volunteer is not available, you can leave a message for us to call you back.

Languages Spoken

English

Services Provided

0800 info line and webchat service - free

Call us on 0800 OUTLINE (0800 688 5463) or visit https://outline.org.nz/chat/ any evening between 6pm and 9pm to talk to a trained volunteer from the LGBTIQ+ community. It’s free & confidential. Leave a message if we can’t answer and we can call you back. We’re here if you want to talk about rainbow identities and lives. We focus on topics around sexuality, gender, and diverse sex characteristics, as well as rainbow people’s life experiences. We welcome calls and chats from people who are questioning their sexuality or gender, LGBTIQA+/rainbow people, their friends, whānau and colleagues, or professionals who work with rainbow people as clients or customers. Please note this is not a phone counselling or crisis service.

Service types: LGBTQIA+ support.

Call us on 0800 OUTLINE (0800 688 5463) or visit https://outline.org.nz/chat/ any evening between 6pm and 9pm to talk to a trained volunteer from the LGBTIQ+ community.

It’s free & confidential. Leave a message if we can’t answer and we can call you back.

We’re here if you want to talk about rainbow identities and lives. We focus on topics around sexuality, gender, and diverse sex characteristics, as well as rainbow people’s life experiences.

We welcome calls and chats from people who are questioning their sexuality or gender, LGBTIQA+/rainbow people, their friends, whānau and colleagues, or professionals who work with rainbow people as clients or customers.

Please note this is not a phone counselling or crisis service.

Counselling service

OutLine offers specialist face-to-face and video counselling with experienced professionally qualified counsellors. Our clients come from rainbow communities, or their families and also anyone questioning sexuality or gender. We are specialists in gender and sexuality issues, but have the skills and training to work effectively with you on most life issues. We can work collaboratively with other agencies to achieve your goals. OutLine works with most clients for a 6-week focused therapeutic process, following an initial assessment. You and your counsellor agree a plan of issues to address in sessions, as well as work out a cost you can afford. OutLine assists you to complete applications for Work and Income funding, where applicable. OutLine’s face-to-face counselling is professional and ethically sound. Our counsellors follow best practice in clinical supervision and ongoing upskilling. Counselling clients can come to our Central Auckland counselling office for face-to-face sessions, or access counselling via video conferencing from anywhere in the country. To find out more, fill in the referral form or ring us free on 0800 OUTLINE.

Service types: LGBTQIA+ support.

OutLine offers specialist face-to-face and video counselling with experienced professionally qualified counsellors.

Our clients come from rainbow communities, or their families and also anyone questioning sexuality or gender. We are specialists in gender and sexuality issues, but have the skills and training to work effectively with you on most life issues. We can work collaboratively with other agencies to achieve your goals.

OutLine works with most clients for a 6-week focused therapeutic process, following an initial assessment. You and your counsellor agree a plan of issues to address in sessions, as well as work out a cost you can afford. OutLine assists you to complete applications for Work and Income funding, where applicable.

OutLine’s face-to-face counselling is professional and ethically sound. Our counsellors follow best practice in clinical supervision and ongoing upskilling.

Counselling clients can come to our Central Auckland counselling office for face-to-face sessions, or access counselling via video conferencing from anywhere in the country.

To find out more, fill in the referral form or ring us free on 0800 OUTLINE.

Transgender Peer Support Service (Auckland)

Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access gender-affirming healthcare, providing information and resources, and creating connection and community with other gender-diverse people. This service is free for people aged 28 years and older who live in the wider Auckland region (former Auckland, Waitematā and Counties Manukau District Health Board areas). We work closely with RainbowYOUTH who support trans people aged 27 and younger in Auckland, and people of all ages in Northland. Check out their website for more information if you meet those criteria. The people we work with are trans or questioning their gender. We’re using trans as an umbrella term that includes people who identify with terms like transgender, gender non conforming, non-binary, genderqueer, transsexual, agender, tāhine, whakawāhine, tangata ira tāne, Fa’afatama, Fa’afafine, Fakaleiti or Leiti, Fakafifine, Akava’ine and Vakasalewalewa. If you’d like to access this service, please fill in our referral form to tell us a bit about yourself and what kinds of support you’re looking for.

Service types: LGBTQIA+ support.

Our Transgender Peer Support Service supports transgender, non-binary and gender-diverse Aucklanders and their whānau to access gender-affirming healthcare, providing information and resources, and creating connection and community with other gender-diverse people.

This service is free for people aged 28 years and older who live in the wider Auckland region (former Auckland, Waitematā and Counties Manukau District Health Board areas).

We work closely with RainbowYOUTH who support trans people aged 27 and younger in Auckland, and people of all ages in Northland. Check out their website for more information if you meet those criteria.

The people we work with are trans or questioning their gender. We’re using trans as an umbrella term that includes people who identify with terms like transgender, gender non conforming, non-binary, genderqueer, transsexual, agender, tāhine, whakawāhine, tangata ira tāne, Fa’afatama, Fa’afafine, Fakaleiti or Leiti, Fakafifine, Akava’ine and Vakasalewalewa.

If you’d like to access this service, please fill in our referral form to tell us a bit about yourself and what kinds of support you’re looking for.

LGBTQIA+ support

Region

Bay of Plenty, Canterbury, Central Auckland, Central Lakes, Dunedin - South Otago, East Auckland, Hawkes Bay, Hutt, Lakes, MidCentral, Nelson Marlborough, North Auckland, Northland, South Auckland, South Canterbury, Southland, Tairāwhiti, Taranaki, Waikato, Wairarapa, Waitaki, Wellington, West Auckland, West Coast, Whanganui

Website

Contact Details

6:00 PM to 9:00 PM.

Call 0800 OUTLINE (688 5463) from 6 to 9pm or leave a message for Rainbow peer support

For office enquiries: 

Call (09) 281 3409
Email info@outline.org.nz

Contact us online here

31 Hargreaves Street
Saint Marys Bay
Auckland
Auckland 1011

Information about this location

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Get directions

Street Address

31 Hargreaves Street
Saint Marys Bay
Auckland
Auckland 1011

Postal Address

PO Box 147663
Ponsonby
1144

This page was last updated at 11:27AM on June 12, 2024. This information is reviewed and edited by OutLine Aotearoa (formerly OUTline NZ).