Waiuku Family Support Network

Social Service, Abuse and Violence Support, Stopping Violence

Today

Open today 10:00 AM to 4:00 PM.

Description

We provide budgeting, counselling and social work services to the local community of Waiuku and West Franklin. We are agents for the Waiuku Food Bank and offer emergency clothing and linen.

We appreciate that seeking help for personal issues can be difficult so we offer a totally confidential service. We are here to help you understand the services we offer and how they may help you.

Within the agency, we offer a holistic approach to helping people; our experienced specialists work together as a team to help resolve the varied issues that contribute to preventing people achieving their full potential.

We can provide information, face to face counselling, specialist children's counselling, couples therapy, budgeting advice, social workers, assistance with children's clothing and household goods and we have access to Foodbank (criteria does apply).

Mission Statement:

“To strengthen family life by helping individuals and families,

through their own efforts to develop their skills,

and to become aware of resources available to them

in the surrounding community”.

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Walk in

Contact us

We are here to provide a professional service to you, in a non-judgmental, private and safe setting.

Make an appointment

Referral

Fees and Charges Categorisation

Free

Hours

Open today 10:00 AM to 4:00 PM.

Mon – Fri	10:00 AM – 4:00 PM

Appointments can also be made outside of these hours. Appointments can also be made for Saturdays.

Public Holidays: Closed Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec — 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan — 5 Jan. Open 6 Jan — 10 Jan.

Languages Spoken

English

Services Provided

Abuse and violence support

Counselling, Family violence intervention, Information and support, Referral to specialist services

Counselling
Family violence intervention
Information and support
Referral to specialist services

Counselling

Our aim is to offer a variety of support services for the local community including issues around: Relationships & conflict Parenting Depression Anxiety & stress Grief & bereavement Anger Self esteem Communication Mental health issues Post traumatic stress Phobias Alcohol, drug and other addictions. Our Counsellors work with children, teenagers, adults and couples. What is Counselling? Counselling is a process of addressing and resolving personal problems. It involves exploring difficulties and working with thoughts, emotions and behaviours to promote a healthier lifestyle and improve quality of life. Counselling is a process of working through issues to gain resolution, understanding of self and healing from psychological distress and past trauma. Confidentiality is vital, but you can be assured that nothing you say in Waiuku Family Support will be repeated. Our counsellors, as part of ethical practice, have regular ongoing supervision with an accredited supervisor to maintain safe and sound practice. Both supervisors and counsellors belong to ethical associations i.e. NZAC or NZAP which have ethical guidelines and complaint procedures. All counsellors at Waiuku Family Support are fully trained, qualified and registered. How do I make an appointment? To make an appointment simply e-mail (admin@waiukufamilysupport.co.nz), phone our office on 09 235 9099 or drop in during office open hours. Our friendly staff will take your name and contact details, pass them to the counsellor who will call you and discuss your needs and advise approximately when you will be seen.

Our aim is to offer a variety of support services for the local community including issues around:

Relationships & conflict
Parenting
Depression
Anxiety & stress
Grief & bereavement
Anger
Self esteem
Communication
Mental health issues
Post traumatic stress
Phobias
Alcohol, drug and other addictions.

Our Counsellors work with children, teenagers, adults and couples.

What is Counselling?
Counselling is a process of addressing and resolving personal problems. It involves exploring difficulties and working with thoughts, emotions and behaviours to promote a healthier lifestyle and improve quality of life.

Counselling is a process of working through issues to gain resolution, understanding of self and healing from psychological distress and past trauma.

Confidentiality is vital, but you can be assured that nothing you say in Waiuku Family Support will be repeated.

Our counsellors, as part of ethical practice, have regular ongoing supervision with an accredited supervisor to maintain safe and sound practice. Both supervisors and counsellors belong to ethical associations i.e. NZAC or NZAP which have ethical guidelines and complaint procedures. All counsellors at Waiuku Family Support are fully trained, qualified and registered.

How do I make an appointment?
To make an appointment simply e-mail (admin@waiukufamilysupport.co.nz), phone our office on 09 235 9099 or drop in during office open hours. Our friendly staff will take your name and contact details, pass them to the counsellor who will call you and discuss your needs and advise approximately when you will be seen.

Social work

Community Support by qualified social workers The social workers support individuals and whanau/families through challenging situations. What is community support? Professional social workers who help to improve, encourage and promote the wellbeing of individuals, families and couples. Their role is to assess peoples' needs and then access supports that meet those needs. We will: Listen Encourage Support Advocate Home support visits Office support visits Attend appointments of importance to the individual and/or family Communicate clearly and effectively Make practical and achievable plans The social worker will: Act at all times with professional integrity. Be competent to promote social change. Adhere to the Social Work Registration Board Code of Conduct. Recognise and support diversity among groups and individuals. Acknowledge the Treaty of Waitangi and tikanga Maori. Confidentiality is important The social worker promotes effective, positive change with all they work with. Costs This is a completely free service. How do I access this service? To make an appointment, simply e-mail (admin@waiukufamilysupport.co.nz), phone 09 235 9099 or drop in during office opening hours. Our friendly staff will take your name and contact details and pass them on to the community social worker team who will call you and discuss your needs and make an appointment to see you.

Community Support by qualified social workers
The social workers support individuals and whānau/families through challenging situations.

What is community support?
Professional social workers who help to improve, encourage and promote the wellbeing of individuals, families and couples. Their role is to assess peoples' needs and then access supports that meet those needs.

We will:
Listen
Encourage
Support
Advocate
Home support visits
Office support visits
Attend appointments of importance to the individual and/or family
Communicate clearly and effectively
Make practical and achievable plans

The social worker will:
Act at all times with professional integrity.
Be competent to promote social change.
Adhere to the Social Work Registration Board Code of Conduct.
Recognise and support diversity among groups and individuals.
Acknowledge the Treaty of Waitangi and tikanga Māori.

Confidentiality is important
The social worker promotes effective, positive change with all they work with.

Costs
This is a completely free service.

How do I access this service?
To make an appointment, simply e-mail (admin@waiukufamilysupport.co.nz), phone 09 235 9099 or drop in during office opening hours. Our friendly staff will take your name and contact details and pass them on to the community social worker team who will call you and discuss your needs and make an appointment to see you.

Financial Navigation

Our budget advisors are trained to work alongside you to teach you how to resolve your financial difficulties. First they look at your income, and for beneficiaries this means checking you are getting your proper entitlements. Categorise your spending, so you can see what you've been spending your money on! With your spending categorised, you can see how much you actually spend on each category, and then set realistic spending targets. It may be that they can help to reduce debts by advising you on consolidation or re-negotiating payment terms. Help you to set and manage goals - like paying off debts. You don't need to be in trouble to benefit from a professional budget advisor's help. We can help anyone to understand how to manage their money better. To make an appointment simply e-mail (admin@waiukufamilysupport.co.nz), phone our office on 09 235 9099 or drop in during opening hours. Our friendly staff will take your name and contact details, pass them to the senior budget advisor who will call you, discuss your needs and advise you what documentation to bring and make an appointment to see you. Our budget advisors may also be able to help with foodbank, clothing for young children, manchester and towels. This is a free service.

Our budget advisors are trained to work alongside you to teach you how to resolve your financial difficulties.

First they look at your income, and for beneficiaries this means checking you are getting your proper entitlements.
Categorise your spending, so you can see what you've been spending your money on! With your spending categorised, you can see how much you actually spend on each category, and then set realistic spending targets.
It may be that they can help to reduce debts by advising you on consolidation or re-negotiating payment terms.
Help you to set and manage goals - like paying off debts.

You don't need to be in trouble to benefit from a professional budget advisor's help. We can help anyone to understand how to manage their money better.

To make an appointment simply e-mail (admin@waiukufamilysupport.co.nz), phone our office on 09 235 9099 or drop in during opening hours. Our friendly staff will take your name and contact details, pass them to the senior budget advisor who will call you, discuss your needs and advise you what documentation to bring and make an appointment to see you.

Our budget advisors may also be able to help with foodbank, clothing for young children, manchester and towels.

This is a free service.