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Waitematā DHB Asian Health Services

Public Service, Other, Mental Health & Addictions

Today

3 Mary Poynton Crescent, Takapuna

8:30 AM to 5:00 PM.

Description

WDHB's Asian Health Services (AHS) provides a range of services and programmes for Asian and ethnic communities health & wellbeing.  

Aims:

  • To promote culturally and linguistically appropriate health services for ethnic communities
  • To improve access to health services and health information for the Asian & ethnic population
  • To provide cultural support, emotional support and coordination service to Asian patients/clients
  • To provide communication support to Waitematā DHB staff and non-English speaking patients/clients
    and their families using WDHB services
  • To provide cultural information and advice to WDHB staff to enhance cultural competence
  • To improve access to primary health services for non-English speaking patients

Staff

Asian Health Services (Waitemata DHB) has approx. 260 people (cultural workers, bureaus and interpreters) to serve culturally & linguistically diverse communities (cover 90+  languages and dialects)

  • Grace Ryu - Operations Manager, Asian Health Services
  • Hong Lo - Team leader, WATIS Interpreting Service (24/7)
  • Ivy Liang - Team Leader, Asian Patient Support Service 
  • Hannah Lee - Team Leader, Asian Mental Health Service  

How do I access this service?

Contact us

Referral

Website / App

www.asianhealthservices.co.nz

Referral Expectations

On-line referral

www.asianhealthservices.co.nz

Phone referral

09- 442-3232 or 0800 88 88 30

Charges

AHS services are free for WDHB patients or clients who are eligible for free public health and disability services.

Hours

3 Mary Poynton Crescent, Takapuna

8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Languages Spoken

Albanian, Arabic, Bengali, Bosnian, Burmese, Cambodian, Cantonese Chinese, Chinese, Cook Islands Māori, Croatian, Czech, Dari (Afghan Persian), Dutch, English, Farsi, Fijian Indian, Filipino, Foochow, German, Greek, Gujarati, Hakka, Hokkien, Hungarian, Indonesian, Italian, Japanese, Kiribati, Korean, Macedonian, Malay, Mandarin Chinese, Nepali, Niuean, New Zealand Sign Language (NZSL), Pashto/Afghani, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Shanghainese, Spanish, Swahili (Kiswahili), Swedish, Tagalog, Tahitian, Taiwanese, Tamil, Telugu, Thai, Tokelauan, Tongan, Tuvaluan, Ukrainian, Urdu, Vietnamese

Services

  • Asian Health Line (iCare)

    The Asian Health Line provides information and advice for Asian & ethnic migrants who are not familiar with New Zealand health services or information incl COVID19 info and support etc.… More

  • Asian Breast Screening Support Service

    This service promotes, recruits, enrols and supports Chinese and Korean non-English speaking women aged 45-69 years who live in the region to access free breast screening.… More

  • Asian Patient Support Service

    Our Asian Patient Support Service (APSS) staff are available to support Asian patients receiving care from Waitematā DHB's hospital and community health services, where the patient may require:… More

  • WATIS - Waitematā Translation & Interpreting Service

    WATIS is a WDHB in-house translating and interpreting service with a 24-hour, 7-days call centre for coordinating requests for 90+ languages, including NZ Sign language.… More

  • Health Promotions

    Asian Health Services provides the following promotion for Asian migrants residing in the WDHB district:… More

Programmes

Asian Mental Health Service (AMHS)

Programme Areas

Mental health

Programme Type

Non-acute specialist mental health community services, Refugee / migrant

Regions

North Auckland, West Auckland

Age Groups

Adult / Pakeke

Referral Types

GP, DHB clinical services

Referral Process

HOW TO MAKE REFERRALS

  • Waitematā DHB specialist mental health professionals including: the Acute teams, the PCLs , the Recovery (community) teams, the Liaison Psychiatry, MH ICU

On-line referral : http://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C

HOW TO CONTACT US

Contact details: http://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Contact-Our-Team

Phone:         09 487 1321 Extn 47321

中文电话:   09 486 8920 Extn 46799

(중국어)       09 487 1341 Extn 47314  

연락처 (한국어): 09 487 1321

 

WHO CAN USE OUR SERVICE?

The service is free for Asian people who:

  • identify themselves as Asian
  • live in the catchment area of WDHB (North Shore, Waitakere, Rodney)
  • experience mental distress
  • are currently under the care of WDHB specialist mental health & addiction services
Description

Asian Mental Health Service (AMHS) provides culturally and linguistically appropriate support for service users under the care of the mental health services of Waitematā DHB (WDHB). AMHS covers the whole catchment area of WDHB (Waitakere, North Shore and Rodney) and the regional forensic service.

The purpose of AMHS is to improve access for Asian communities to mental health services, especially for Asian migrants who have limited English skills and are unfamiliar with the New Zealand health system. AMHS endeavours to provide a seamless service and positive experience to service users and their families.

The team comprises Cultural Support Coordinators with different professional qualifications, different backgrounds, and different experiences. To meet the clients’ needs, we work holistically to provide comprehensive services.

WHAT DO WE OFFER?

  • Social and cultural assessment
  • Psycho-education to service users and family members
  • Talking therapy (incl. Life skills counselling) in Asian languages
  • Engagement and communication support between service users, their family members and Waitemata DHB clinicians
  • Support for service users and family members to navigate and understand the health system and access to community resources
  • Support for service users to identify their strengths to achieve their personal goals
  • Collaboration with clinical teams and other agencies
  • Group works (Asian Wellbeing Group, Incredible Years Parenting Programme and Sensory Modulation Programme)
  • One-off clinical consultation from a cross cultural psychiatrist when needed
  • Mental health awareness workshops for the Asian communities

Document Downloads

Contact Details

8:30 AM to 5:00 PM.

1) Asian Health Services - General enquiries

     0800 88 88 30 or  DDI  09 442-3232  

2) Asian Patient Support Service

    North Shore Hospital  09 486-8920 extn. 47101   

    Waitakere Hospital     09 837-8831

3) Asian Mental Health Service

    09  486-8920  extn. 47321 or DDI 09 487-1321 

4) WATIS Interpreting 

    Watis@waitemataDHB.govt.nz

3 Mary Poynton Crescent
Takapuna
North Shore
Auckland 0740

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Get directions

Street Address

3 Mary Poynton Crescent
Takapuna
North Shore
Auckland 0740

Postal Address

Private Bag 93 503
Takapuna
Auckland 0740

This page was last updated at 2:43PM on May 16, 2022. This information is reviewed and edited by Waitematā DHB Asian Health Services.