72 Kitchener Road


Franklin Memorial Hospital is located in country-like surroundings with rural views.  As the name suggests, the Hospital (opened in 1923) was a war memorial bequeathed to the town. 

It was originally a General Hospital before becoming an Obstetric Hospital in 1956.  Since then it has become an Older Adult Care Facility, which is a satellite unit of Counties Manukau Health.

Franklin Memorial Hospital has 34 staff covering 18 beds (Hospital Level Residential Care, Respite and Palliative Care).

The District Nurse clinic is located at the side entrance of Franklin Memorial Hospital, other clinics are also located here look for the Outpatient signage to the left as you drive into the carpark.

Healthcare Services


South Auckland

Visiting Hours

As New Zealand has moved into the new COVID-19 Protection Framework, commonly known as the ‘traffic light’ system our visiting policies have changed to reflect this. 

Face masks must still be worn when visiting any CM Health facilities. Please use the NZ COVID Tracer app to scan our QR code each time you visit our hospital and clinics.

If unwell, get a COVID-19 test and stay home. If you have any questions call Healthline on 0800 611 116.

There are some specialised services in the hospital where visiting hours may vary, for example, the Delivery Suite, or Intensive Care Unit. In these cases, signs will be in place with the relevant information. If you are not sure, please feel free to contact us at the numbers listed below:

  • For Information/Visiting Hours: phone (09) 270 4799
  • For Patient Enquiries: phone (09) 276 5004
  • For Tiaho Mai (Acute Mental Health Unit): phone (09) 270 4742


A coin-operated food dispenser is available for patients and visitors.   Reception does not provide coins to exchange.

The local New World grocery store is located a short drive towards the main Waiuku town centre.  Restaurants, cafe bars and takeaway shops are also located within the local town centre.

Travel Directions

From the Southern Motorway you will need to take the Pukekohe/Drury off-ramp and follow the signs to Waiuku.  The distance is approximately 22kms from the off-ramp and is about a 20 min drive.

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Public Transport

The Auckland Transport Journey Planner will help you to plan your journey.

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Free parking is available for all visitors and staff.

Support Services

Complaints / Feedback Procedure

Our staff work to ensure that your care and treatment is of the best standard that we can achieve. If for some reason you are unhappy with any part of your care please let us know about it.  Happy feedback is also welcomed.…


Interpreting and Translation Services (ITS)

Welcome to the Counties Manukau District Health Board Interpreting and Translation Service.…


Smokefree Service

Counties Manukau DHB promotes good health and is committed to the Smokefree Policy.…




There are no charges for services to public patients if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by the Ministry of Health.  If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.

To check whether you meet the specified eligibility criteria, visit the Ministry of Health website.

For any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.

  • Phone

    (09) 235 9284

  • Fax

    (09) 235 9837


72 Kitchener Road

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Street Address

72 Kitchener Road

Postal Address

72 Kitchener Road
Waiuku 2123