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Queenstown Medical Centre

Accident & Urgent Medical Care (A&E) Service

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Berkshire Street, Arrowtown

Description

Queenstown Medical Centre (QMC) operates across three sites – Queenstown, Arrowtown and Frankton (Remarkables Park). In addition to General Practice, Isle St houses an Accident & Medical clinic and facilitates access to a range of health services including Immigration Medicals, Travel Medicine and Sexual Health and Family Planning.  Co located are Radiology and Ultrasound, Psychology, Physiotherapy & Pharmacy.

For further information, please go to our website www.qmc.co.nz 

Staff

Our team is made up of 19 GPs (see details below under “General Practitioners”) and:

Nurse Practitioner:

  • Gaylene Hastie 
  • Nicky Burwood
  • Jessica Dixon 

Nursing Staff:

  • Kirsty Mills 
  • Liz Taylor 
  • Suzie Hylton 
  • Joanne Stanistreet 
  • Caro Funnel
  • Lucy Brown 
  • Sandra Fleming 
  • Judy Reid
  • Rebecca Thorstensen 
  • Beth Fookes 
  • Sarah Dennis 
  • Natasha Frewen
  • Tayla Morris
  • Hannah Mills
  • Emily Phillips

Health Care Assistants:

  • Fiona Brabant
  • Jodie Cox
  • Nicole Lynch 
  • Rebecca Dobson
  • Jakub Soltysiak 
  • Anne-Sophie Beauregard
  • Gabriela Barbosa

CEO

  • Ashley Light

Operations Manager:

 

Clinical Support:

  • Vicky Weir
  • Fionia Brabant

 

Doctors

Note: Please note below that some people are not available at all locations.

  • Dr Stancy Anderson

    GP Registrar

    Available at Berkshire Street, Arrowtown, 120B Māori Jack Road, Otago, Queenstown

  • Dr Joanne Cannon

    General Practitioner

    Available at 9 Isle Street, Queenstown

  • Dr Alex Caramello

    General Practitioner - Vocationally Registered

    Available at Remarkables Park Shopping Centre, 12 Hawthorne Drive, Frankton, Queenstown

  • Dr Mark Cooper

    General Practitioner - Vocationally Registered

    Available at Remarkables Park Shopping Centre, 12 Hawthorne Drive, Frankton, Queenstown

  • Dr Niall Curran

    General Practitioner - Vocationally Registered

    Available at 9 Isle Street, Queenstown, Berkshire Street, Arrowtown

  • Dr Simon Davies

    General Practitioner - Vocationally Registered

    Available at 9 Isle Street, Queenstown, Berkshire Street, Arrowtown

  • Dr Claire Gordon

    General Practitioner - Vocationally Registered

    Available at 9 Isle Street, Queenstown

  • Dr Simone Hart

    General Practitioner - Vocationally Registered

    Available at 9 Isle Street, Queenstown

  • Dr Anne Hutchison

    General Practitioner - Vocationally Registered

    Available at 9 Isle Street, Queenstown

  • Dr Lindsay Macharg

    General Practitioner - Vocationally Registered

    Available at Remarkables Park Shopping Centre, 12 Hawthorne Drive, Frankton, Queenstown

  • Dr Fiona McPherson

    General Practitioner - Vocationally Registered

    Not available on location.

  • Dr Tracy Murgatroyd

    General Practitioner - Vocationally Registered

    Available at Remarkables Park Shopping Centre, 12 Hawthorne Drive, Frankton, Queenstown

  • Dr Catherine Phoon

    General Practitioner - Vocationally Registered

    Available at Remarkables Park Shopping Centre, 12 Hawthorne Drive, Frankton, Queenstown

  • Dr Chris Poracchia

    General Practitioner

    Available at 9 Isle Street, Queenstown

  • Dr Douglas Rolland

    General Practitioner

    Available at 120B Māori Jack Road, Otago, Queenstown

  • Dr Milne Simpson

    General Practitioner - Vocationally Registered

    Available at 9 Isle Street, Queenstown, Berkshire Street, Arrowtown

  • Dr Kathryn Smith

    General Practitioner - Vocationally Registered

    Available at 9 Isle Street, Queenstown, 120B Māori Jack Road, Otago, Queenstown

  • Dr Euan Speirits

    Medical Officer

    Available at 9 Isle Street, Queenstown

  • Dr Imogen Whyte

    Available at 9 Isle Street, Queenstown, Remarkables Park Shopping Centre, 12 Hawthorne Drive, Frankton, Queenstown, 120B Māori Jack Road, Otago, Queenstown

How do I access this service?

Anyone can access

Enrolling new patients

Yes

This practice is enrolling new patients.

Fees

Enrolled Patient Fees

CSC: Community Services Card

Age Range Without CSC With CSC
Under 6 years Free Free
6 to 13 years Free Free
14 to 17 years $41.00 $13.00
18 to 24 years $72.00 $19.50
25 to 44 years $72.00 $19.50
45 to 64 years $72.00 $19.50
65+ years $72.00 $19.50
General consultations with a doctor.  Does not included after hours fees. Does not include Urgent Care visits (no appointment needed - triage by nurse then consult with Dr/Nurse Practitioner.

  1. Additional $6 for adult to be seen in Urgent Care (plus after hours fees where applicable)
  2. Additional $2.50 for 14-17 year old patients to be seen in Urgent Care (plus after hours fees where applicable)

Hours

Berkshire Street, Arrowtown

Mon 9:00 AM – 5:00 PM
Tue 9:00 AM – 12:00 PM
Wed – Thu 9:00 AM – 5:00 PM
Fri 9:00 AM – 12:30 PM

Please note the practice is closed from 12:15 PM - 1:15 PM

After hours: We have an Accident & Medical clinic available at our Queenstown premises. 
Please refer to Queenstown Medical Centre, 9 Isle Street Queenstown for further details. 

After hours: We partner with Ka Ora Telecare to provide same day virtual GP appointments for enrolled patients, as an extension of our regular medical centre team.  

Ka Ora is available weekdays from 5pm to 8am and 24/7 weekends/public holidays. 

Click here to find out more and to register/book an appointment or call Ka Ora on 0800 252 672.

Public Holidays: Closed Waitangi Day (6 Feb), Otago Anniversary (24 Mar), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct). Open Southland Anniversary (22 Apr, 9:00 AM – 12:30 PM).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec — 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan — 5 Jan. Open 6 Jan — 10 Jan.

Preferred urgent care clinic out of hours: Queenstown Medical Centre.

Languages Spoken

English, Italian, French

Services Provided

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • 45 year old vaccinations
  • 65 year old vaccinations
  • Adult flu vaccine
  • Child flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Human Papillomavirus (HPV) vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Meningococcal vaccine
  • Shingles vaccine
  • Travel vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

COVID-19 Vaccination

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator. Bookings. Can be in our practices or by calling 03441 0500. Walk Ins available in vaccination clinic times. Where. 9 Isle St – please let reception know you have arrived for your booking. When. Our clinics are running Mon - Friday 10am – 4pm. 6 months - 4 years vaccination is availabe Monday 10-11am only. Bookings must be done through Book My Vaccine.

  • Pfizer vaccine (12+ years) OR Pfizer booster (16+ years)
  • Child Pfizer vaccine (5-11 years)
  • Anyone currently eligible can access
  • Make an appointment
  • Child Pfizer vaccine (6 months - 4 years)

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

  • Bookings. Can be in our practices or by calling 03441 0500. Walk Ins available in vaccination clinic times. 
  • Where. 9 Isle St – please let reception know you have arrived for your booking.
  • When.  Our clinics are running Mon - Friday  10am – 4pm.
  • 6 months - 4 years vaccination is availabe Monday 10-11am only.  Bookings must be done through Book My Vaccine.
Vasectomy

If a man decides he does not want to father children, he may choose to have a vasectomy which is a simple and effective method of sterilisation. During this surgical procedure, the vas deferens (the tubes carrying sperm from the testicles to the penis) are cut. A vasectomy can be carried out in a doctor's surgery and takes between 30 and 60 minutes. With Dr Milne Simpson

If a man decides he does not want to father children, he may choose to have a vasectomy which is a simple and effective method of sterilisation.
During this surgical procedure, the vas deferens (the tubes carrying sperm from the testicles to the penis) are cut. A vasectomy can be carried out in a doctor's surgery and takes between 30 and 60 minutes.

With Dr Milne Simpson

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

Immigration Medicals

Applicants for New Zealand visas may be required to provide medical and chest x-ray certificates to demonstrate an acceptable standard of health. Immigration New Zealand uses eMedical, an online platform for processing immigration health examinations. The examining doctor records the applicant’s health examination results in eMedical then electronically submits them to Immigration New Zealand where they are associated with the applicant’s visa application once it is submitted. Only doctors who have been approved by Immigration NZ are able to conduct the medical examinations. The immigration officer who assesses the applicant’s visa application will determine whether they have an acceptable standard of health. Visa applicants requiring an immigration medical examination must make an appointment with an eMedical enabled clinic on Immigration New Zealand’s approved list.

Applicants for New Zealand visas may be required to provide medical and chest x-ray certificates to demonstrate an acceptable standard of health. Immigration New Zealand uses eMedical, an online platform for processing immigration health examinations. The examining doctor records the applicant’s health examination results in eMedical then electronically submits them to Immigration New Zealand where they are associated with the applicant’s visa application once it is submitted. Only doctors who have been approved by Immigration NZ are able to conduct the medical examinations. The immigration officer who assesses the applicant’s visa application will determine whether they have an acceptable standard of health. Visa applicants requiring an immigration medical examination must make an appointment with an eMedical enabled clinic on Immigration New Zealand’s approved list.

Minor Accident and Injury Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Minor Surgery

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority.

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. 
These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority.

Travel Health Advice

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters.

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here.

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

Long Acting Reversible Contraception (LARC)

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods: Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD). Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm. Depending on the type of device, it will need to be changed after between three and ten years. Read more about LARC methods here

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods:

  • Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD).
  • Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm.

Depending on the type of device, it will need to be changed after between three and ten years.

Read more about LARC methods here

ECG

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

Lung Function Test (Spirometry)

Spirometry is a tool that measures how effectively your lungs are working. It is able to show how much air lungs are able to hold (their volume) and how much air can be breathed in and out (inhaled and exhaled) which is called flow. This tool is used to assess damage caused by conditions like COPD (chronic obstructive pulmonary disease – a group that includes bronchitis and emphysema), pulmonary fibrosis, cystic fibrosis and asthma. Results are shown on a graph called a pneumotachograph. For more information click on the following link http://en.wikipedia.org/wiki/Spirometry

Spirometry is a tool that measures how effectively your lungs are working. It is able to show how much air lungs are able to hold (their volume) and how much air can be breathed in and out (inhaled and exhaled) which is called flow. This tool is used to assess damage caused by conditions like COPD (chronic obstructive pulmonary disease – a group that includes bronchitis and emphysema), pulmonary fibrosis, cystic fibrosis and asthma. Results are shown on a graph called a pneumotachograph.

For more information click on the following link http://en.wikipedia.org/wiki/Spirometry

Patient Portal

A patient portal is a secure online tool provided by GP practices that can allow convenient access to your health information as well as interaction with the practice e.g. booking appointments and requesting repeat prescriptions.

A patient portal is a secure online tool provided by GP practices that can allow convenient access to your health information as well as interaction with the practice e.g. booking appointments and requesting repeat prescriptions.

Special Assistance Support (COVID-19 Vaccination)

Special Assistance Support (COVID-19 Vaccination)

  • Wheelchair access
  • A longer appointment time

Parking

Limited Parking Available on Site

Website

Covid-19 vaccination booking URL

Contact Details

Book an appointment

Berkshire Street
Arrowtown 9302

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Street Address

Berkshire Street
Arrowtown 9302

Postal Address

9 Isle Street
Queenstown, 9300

9 Isle Street, Queenstown

Central Lakes

10:00 AM to 6:00 PM.

More details…

120B Māori Jack Road, Otago, Queenstown

Central Lakes

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This page was last updated at 3:54PM on October 31, 2024. This information is reviewed and edited by Queenstown Medical Centre.