I had a frightening blood pressure experince and found the nurses and Dr Rory amazingly reassuring, well informed, friendly and professional. Ten out of ten

I Attend this morning with My 10 year old grandson just after 8am struggling to find a park. filled in the form and noted NA regarding the fees. as I thought there was no charge . I have been to shorecare for the past 10 years with my grandson, in this instance the Dr and Nurse were great. Taking my form back to reception was surprised to see a $75 fee I asked the receptionist why was I not told there would be a charge as I specificially noted NA regarding a fee. A lady and her child were in another queue and the second receptionist said you are aware there is a charge for your child. This was not said to me. I waited while the receptionist went to get the manager as I was disputing the charge. the manager came and would not give me her name she was blonde with straight hair and looked about 40. I explained that if I had known the charge I would have taken my grandson to Nth Shore Hospital as I could not afford $75. The manager said they were a private company and the charge would be sent to baycorp if I did not pay I signed the form as I am the guardian for my grandson . I asked again for her name which she refused and said she would give me her business card. She handed me a card but when I got home it was just a card that said management Office and no name so she is not truthful.. Dreadful customer service as she was aggressive, rude and should not be working in the health sector. There values are not reflected in how they treat patients or clients.

Great experience today. The nurse was very attentive and compassionate. Dr Rachel Rowlands really listened and was incredibly thorough. I felt in expert hands. Reception staff were lovely too. Wait time was 1.5 hours, but entirely worth it.

The staff were professional and efficient but at the same time provided friendly and helpful support.