All Care Family Medical Centre - Northcote

General Practice (GP) Service

Reviews

Would not recommend

Visited in Oct 2023. Posted on 8 Dec 2023

All Care Family Medical Centre - Northcote replied on 8 Dec 2023:

I'm sorry to hear that you weren't happy with your care at our Northcote Clinic.
I would appreciate you contacting me to discuss your concerns and so that we have an opportunity to review the care being given. Regards Jenny Goldsmith. Practice Manager

Would not recommend, with a recommendation rating of 3

Very hard to make an appointment, takes over 30 to respond ,even the reception answer the call they will suddenly cut the line so I will need to call and wait again.

Visited in Aug 2023. Posted on 30 Aug 2023

All Care Family Medical Centre - Northcote replied on 30 Aug 2023:

Thank you for your feedback. I'm sorry to hear that you have been having trouble with making an appointment. We have had some issues with our phone system lately and also extra staff off sick with winter illnesses. We are working to fix both these issues. I don't believe our staff would choose to deliberately stop calls part way through a conversation so that is hopefully part of our phone system which is being looked at. Another way to book appointments is through our portal and where you can make your own appointments online. Please discuss this with our receptionists or nurses when you are next in or speaking with them. If issues continue, please let me know, reagrds Jenny Goldsmith - Practice Manager

Would recommend, with a recommendation rating of 4

Dr. Patel is very efficient, the staff is mostly nice and trying to help, some receptionists need to smile more but that’s not an issue as they probably under pressure. Jannet the Senior Administration is great helper in special cases, and we always face them. Thank you for a great job.

Visited in Jul 2023. Posted on 2 Aug 2023

All Care Family Medical Centre - Northcote replied on 2 Aug 2023:

Thank you for your feedback. It is good to hear of your experiences with us. We will continue to work on providing positive customer services all of the time.
Regards, Jenny Goldsmith Practice Manager.

Would recommend, with a recommendation rating of 4

Visited in Aug 2023. Posted on 2 Aug 2023

Would not recommend, with a recommendation rating of 1

I have many good experiences here but lately it had gone sour.

Visited in May 2022. Posted on 9 Jun 2022

All Care Family Medical Centre - Northcote replied on 9 Jun 2022:

Thank you for your feedback. I'm sorry that you have lately found your experiences not to the standard you would expect. I would appreciate you contacting me to discuss your concerns and so that we have an opportunity to review the care being given. Regards Jenny Goldsmith, Practice Manager

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