That nurse Kamal needs to get sacked. She is so rude and awful to speak with. She was very dismive when she saw my child. She did not want to see him and didnt even want to hear what my concerns were. She looked at me and all she said was no we have no appointment available so go to a walk in clinic. This clinic was such an awesome family oriented clinic. Now with all this new stuff. It truned into a toxic clinic with no one caring about patients. I am definitely reporting this and wanting an apology letter from this usless uneducated nurse.

I called this morning and left a msg at the nurses station for a repeat on my medication. I got a call from one of the nurses I think the phillipino lady who told me there was no repeat and to ask at my appointment the following day. I went on explain that the appointment the following day was for my asthma and last time I had been told NO I can only get assistance with one thing. The nurse couldn't understand and kept saying to ask, just ask at my appointment. By this time I am frustrated because things like "I dont know what you want, I dont understand, you have to ask the doctor about this... is not what you call back with! I have explained at this point that the doctor was the person who prescribed this medication and I apparently can't just stop taking it. What I want is a repeat or a call back from someone who can understand thankyou. I understand there is a language barrier and that is fine BUT Soon enough I get another call from the other nurse, I explain once again that I just needed the repeat for the medication prescribed by the doctor and I cant use my following booked appointment for this and the information should be there., she then goes on to say "there is already a repeat on this medication, it should already be at the chemist, dont give me your fucking attitude!". And then hangs up.

First of all, dont ring me and swear at me! All you or the other nurse had to say right from the start is that there is already a repeat on it! Just that simple!
Secondly, neither of these nurses should be handling patients if they are either incompetent or plain rude!
Thirdly, My family and I have been with Leabank a long time, since the new influx or nurses and g.ps, the place has become careless and rude, you pay for the appointment to be rushed out the door and spoken to like that on the phone.

I am greatful debbie and robyn are still there, but the crap really does out weigh the good unfortunately.

I wont even ask who hired the people or gave them reign to handle the patients. But please leave it to those who know what they are doing and those who can refrain from ringing the patients and swearing at them.

A formal complaint is on its way.

I came in the other day with my child for his immunizations. Kamal the nurse opposite to reception was very rude and difficult to understand. Who ever hired her did a bad job. She speaks too fast and argues and gives out wrong endangering info. My child ended up in ED. Please give her some training. Is she even a qualified nurse i wonder?

That new Indian Nurse is incompetent and I don't think she knows what she is doing. I will definitely be taking my complaint to the nursing council. I did not expect this from Leabank. I have been coming here for over 10 years not and I am very shocked with how they hired an incompetent to work at their Centre.