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Ratanui Medical Centre

Primary Healthcare Service

Note: This is NOT a RAT Collection Site.  Please refer to the list of RATS Collection Sites. 


8:00 AM to 6:00 PM.

Covid-19 testing

GP practice - enrolled and casual patients

This practice provides COVID-19 testing to enrolled and casual patients depending on staff availability and time. Casual patients are required to register before being tested.  Please call the practice for more information.  Please wait in the car and call 09 837 0740 or mobile 021 0896 4606 and advise your mobile phone number and car registration.

To prevent infection and if patients need to see doctor for other health issues and have flu, cough, sore throat, respiratory symptoms, patients must remain in their cars and call reception 09 837 0740 / 021 0896 4606 on arrival. Doctors will call you when they are ready to see  you.  Masks are required when attending clinic.

COVID-19 Testing is available between 9am-12pm and 2pm-5pm.

Travel COVID-19 testing must be done 72 hours before travel.  It can be done any time when patient has no cough or flu symptoms and is not infectious.  Ratanui Medical is not opened on Sundays and if you are travelling on the weekend, it is advisable to have your test with a centre that is opened during weeks as your test may be delayed and your results may not arrive back on time for our doctor to provide the documentation.

Urgent Care Clinic

This urgent care clinic provides COVID-19 testing. Please call the clinic for more information.

Testing for International Travel

This clinic provides pre-departure testing for people who are travelling. Please call to book an appointment.


We are a general practice aiming to provide quality healthcare for all patients, with an emphasis on health education and preventative medicine.

Consultations are by appointment only. Our standard consultation time is 15 minutes.

We run a 'walk-in' Quick Clinic with 2 doctors between 9am-12pm and 2pm-6pm Monday-Friday for one issue only.  One Quick Clinic doctor runs the COVID 19 testing/swabbing, for patients with coughs, sore throat, flu and respiratory symptoms.  The other doctor takes care of the other patients without flu symptoms.  Saturday clinic from 9am-12pm is a walk in clinic with no appointments.

Please phone on arrival and remain in your car until the doctor calls you. This is to prevent infection and patients are required to wear a face mask.


Our team is made up of 10 GPs and Dr Caldwell is retired but works as a Casual when we are short staffed  (see details below under “General Practitioners”).  


How do I access this service?

Make an appointment

Enrolling new patients


This practice is enrolling new patients.


Enrolled Patient Fees

Under 14 yearsFree
14-17 years$13.00
18-24 years$19.50
25-44 years$19.50
45-64 years$19.50
65+ years$19.50

Please note, our Saturday fees incur an additional charge.


8:00 AM to 6:00 PM.

Mon – Fri8:00 AM – 6:00 PM
Sat9:00 AM – 12:00 PM

The above days/hours apply except for public holidays.

Saturdays in public holiday weekends we are closed.

After hours please contact Westcare White Cross on (09) 836 3336.  Phone calls are redirected to WestCare WhiteCross for after hours urgent care.

They are not an answering service and cannot make appointment bookings for Ratanui Medical.

Public Holidays: Closed Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), Queen's Birthday (5 Jun), Matariki (14 Jul).

Preferred urgent care clinic out of hours: White Cross Accident & Urgent Medical - Henderson 24/7.

Covid testing hours - for GP practices, if hours differ to standard hours

9:00 AM to 5:00 PM.

Mon – Fri9:00 AM – 5:00 PM
Sat9:00 AM – 12:00 PM

Public Holidays: Closed Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), Queen's Birthday (5 Jun).

Languages Spoken

Cantonese Chinese, Mandarin Chinese, Polish, Samoan, Ukrainian, Czech, Hindi, Punjabi, Russian, Filipino, Japanese

Services Provided

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Lab Results

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IUCD Insertion

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Cervical Screening

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Travel Advice / Immunisations

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Well Child/Tamariki Ora Health Checks – Birth to Three Years

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Disability Assistance

Wheelchair access

Wheelchair Access


Contact Details

8:00 AM to 6:00 PM.

pm@ratanui.co.nz (Practice Manager)

pn@ratanui.co.nz (Head Nurse)

nurse@ratanui.co.nz (Nurse)

scripts@ratanui.co.nz (Prescriptions)

reception@ratanui.co.nz (Reception)

enrol@ratanui.co.nz (Enrolments)

77 Lincoln Road
Auckland 0610

Information about this location

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Street Address

77 Lincoln Road
Auckland 0610

Postal Address

PO Box 104242
Lincoln North
Auckland 0654

This page was last updated at 3:11PM on June 2, 2022. This information is reviewed and edited by Ratanui Medical Centre.