West Auckland > GPs / Accident & Urgent Medical Care > Alliance Health + >
Royal Heights Doctors
Primary Healthcare Service
Note: This is NOT a RAT Collection Site. Please refer to the list of RATS Collection Sites.
Today
9:00 AM to 5:30 PM.
Covid-19 vaccination
COVID-19 Vaccination
- Pfizer vaccine (12+ years)
- Child Pfizer vaccine (5-11 years)
- Anyone currently eligible can access
- Make an appointment
As we are a full service GP clinic, our staff are trained vaccinators and we look forward to delivering a pleasant experience for you and your family.
For the purposes of planning, do make an appointment so that we can plan our day away from our usual work and fully dedicate our time to providing you an excellent vaccination. A planned vaccination also ensures that you have a support person when you need one, or that you do not have other more pressing arrangements to rush off to.
We may do walk in vaccinations at the end of the day - do call to enquire with our friendly staff.
Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines
The majority of routine vaccinations can now be administered before, after, or at the same time as your COVID-19 vaccinations. The exception to this is the Zostavax (shingles) vaccine where a 7-day gap before or after receiving the Pfizer COVID-19 is advised. If you have any questions, please discuss with your health provider.
Covid-19 testing
GP practice - enrolled and casual patients
We provide Covid-19 nasal swab testing for both enrolled and casual patients. This is usually performed in our PURPLE clinic, a separate room WITHIN our premises with its own access and ventilation system.
With Government funding this testing is currently FREE OF CHARGE for both enrolled and casual patients.
As testing is done BY APPOINTMENT ONLY, please call us for bookings, pre-registration and more information.
We apologise that at Level 4 we are unable to accomodate walk in CASUAL patients for swabs or for acute URTI related consultations
Testing for International Travel
Travelling and need COVID testing? We are happy to assist with pre-departure testing!
Different countries may need a simple nasal swab or both a nasal swab and a COVID 19 IgM blood test.
Please be advised that these tests are NOT FUNDED by the government and usually should be done within 72 hours of travel.
Please book an appointment for the test/s and advise us on:
1) date and time of departure
2) flight number
3) destination
Results are usually ready within 24-48 hours and a travel letter will be prepared for your ease of travel.
Payment for these non-funded tests must be made before collection of travel letter and results.
Happy travelling!
Description
We are a brand new general practice aiming to provide Premier Healthcare for patients in West Auckland and beyond.
Our newly renovated premises are designed to be COVID ready and pandemic prepared, and we are able to care for you during all COVID alert levels.
Consultations are by appointment, but we are happy to fit in walk-in patients if you do not mind waiting to see us.
There is lots to do as we are located in the well known Royal Heights Shopping Centre, where there is a pharmacy linked to us by a covered walkway, food outlets, Asian supermarket and other shopping available. There is even an outdoor playground right next to us for the little ones!
Our staff are all tertiary graduates, fully bilingual and fluent in both spoken English and Mandarin.
In the current pandemic, our reception have been asked to separate patients into 2 different streams based on their symptoms.
Please inform our reception upon booking if you have:
- Cold
- Cough
- Running nose
- Sore throat
- Unexplained fever, chills
- Other respiratory symptoms like shortness of breath
AND / OR
- Been in contact with a known case of COVID 19
- Travelled in last 2 weeks to a location with known community spread
- Are working as or are related to a COVID 19 Essential Worker
We are happy to see you in our PURPLE CLINIC – a special room INSIDE our premises with separate access and special ventilation!
We will provide masks for ALL patients seen in our Purple clinic and for any other patients who request one so don't hesitate to ask.
This helps us to protect the other patients without the above symptoms who will be seen as usual.
To care for you effectively, nothing beats seeing you in person. If that is not possible for any reason, do call us and we can arrange for a phone or video consult via various social media platforms like Whatsapp, Skype or Wechat.
For test results, we believe in informing you as soon as possible of any test results, be they normal of abnormal.
If you have had a test done by one of our staff, and not received any notification by phone, text or email of the results after one week, do call us and we will be more than happy to contact you back.
We do not encourage email consultations.
Staff
Our staff are all tertiary educated in New Zealand and effectively bilingual, fluent in English and Mandarin.
Dr Fred, our Principal GP comes from multicultural Singapore and speaks English, Mandarin and is able to switch quickly to 3 different Chinese dialects Cantonese, Hokkien and Teochew.
Our Lead Nurse Mary hails from Taiwan and speaks English and Mandarin.
Our Receptionist Qiqi was educated in China and then in New Zealand, and is fluent in written English, Mandarin and she also speaks Cantonese.
Doctors
-
Dr Frederick Goh
General Practitioner - Vocationally Registered
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
If you have a medical emergency, please call 111.
Please tell reception quickly if you are
1) having chest pain
2) short of breath
3) feeling faint
4) bleeding
5)…
Make an appointment
We generally see patients by appointments so do contact our friendly reception staff.
Patients seen in the general clinic are welcome to wait in our spacious waiting area.
Patients waiting…
Walk in
Please be advised that we will try our very best to accommodate walk-in patients but there may be a wait as we will have to see patients with booked appointments…
Website / App
Our website is www.rhdoctors.nz and you are able to access our services, fees as well as download an enrolment form.
Enrolling new patients
Fees
Enrolled Patients - Standard / Phone / ACC consultations (in 15 minute blocks)
| Under 14 years | Free |
|---|---|
| 14-17 years | $40 |
| 18-24 years | $45 |
| 25-44 years | $45 |
| 45-64 years | $45 |
| 65+ years | $42 |
Enrolled Patients with CSC cards
Under 14 years Free
14 to 17 years $13
18 to 65+ years $19.50
First Enrolled Visit / Casual and Visitor / Non NZ eligible patients
Fees for: First Enrolled Visit / Casual Visitor / Non-NZ Eligible
Under 14 years $38 $95
14 to 17 years $70 $95
18 to 64 years $80 $95
65+ years $80 $95
Other charges
Extended consultation: $15 per 5 mins extra time (Enrolled/Casual)
$30 per 5 mins extra time (Visitor/Non-NZ Eligible)
Saturday surcharge: Usual fees + $20
Enrolled Casual Visitor / Non-NZ Eligible Visitor
Non- CSC CSC
Nurse consult $22 $17 $30 $40
Repeat Prescriptions
Same Day
Email / Collect $22 $18 $40 $46
With 24 hours notice
Email / Collect $18 $15 $36 $42
Please enquire with reception for a full list of other services and fees.
We accept Cash, Eftpos and Southern Cross Easy Claim.
Hours
9:00 AM to 5:30 PM.
| Mon – Fri | 9:00 AM – 5:30 PM |
|---|---|
| Sat | 9:00 AM – 1:00 PM |
Public Holidays: Closed Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), Queen's Birthday (5 Jun).
Preferred urgent care clinic out of hours: White Cross Accident & Urgent Medical - Henderson 24/7.
Languages Spoken
English, Mandarin Chinese, Cantonese Chinese, Hokkien
Services Provided
COVID-19 Vaccination
- Pfizer vaccine (12+ years)
- Child Pfizer vaccine (5-11 years)
- Anyone currently eligible can access
- Make an appointment
As we are a full service GP clinic, our staff are trained vaccinators and we look forward to delivering a pleasant experience for you and your family.
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Telehealth Consultation
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- In person consultation preferred, but virtual consultation provided as required
- Video consultations
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Wheelchair Access
Yes
Document Downloads
-
Download our enrolment form!
(PDF, 452.1 KB)
Fill up this form, print it and sign and email back to us at together with a copy of your eligibility documents (NZ birth certificate / passport / visa or refugee documents)
Travel Directions
From Central Auckland - Take Northwestern Motorway (State Highway 16), exit at Royal Road exit (Exit 18), turn right onto Makora Road, and next right onto Royal Road, drive straight past Mobil station on the left and Royal Heights Shopping Centre is on the left.
From North Shore - Take Upper Harbour Highway (State Highway 18) to the west, exit at Trig Road exit (Exit 10) , turn next left at Hobsonville Road, take next right onto Luckens Road, then next right onto Moire Road, drive along till the end of Moire Road and Royal Heights Shopping Centre is on the left.
From Henderson/West Auckland - Head west on Don Buck Road, turn right onto Royal Road, drive all the way down Royal Road until you see a Mobil station on the left and Royal Heights Shopping Centre is on the left.
From Kumeū/West Auckland - Drive east on Don Buck Road, turn left onto Royal Road, drive all the way down Royal Road until you see a Mobil station on the left and Royal Heights Shopping Centre is on the left.
Public Transport
Buses serving Westgate Shopping Mall - 110, 120
Take Bus 14T, 110 from Westgate.
Parking
Ample normal and disabled parking available
Website
Contact Details
138 Royal Road, Massey, Auckland
West Auckland
9:00 AM to 5:30 PM.
-
Phone
(09) 393 6313
-
Fax
(09) 972 2505
Healthlink EDI
royaldrs
Email
Website
Royal Heights Shopping Centre Shop 12
138 Royal Road
Massey
Auckland 0614
Street Address
Royal Heights Shopping Centre Shop 12
138 Royal Road
Massey
Auckland 0614
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This page was last updated at 11:56AM on March 4, 2022. This information is reviewed and edited by Royal Heights Doctors.