Hospital Fees

Will your healthcare at Te Whatu Ora Te Toka Tumai Auckland cost you anything?

New Zealand has a publicly funded healthcare system for New Zealand citizens and permanent residents.
Te Whatu Ora Te Toka Tumai Auckland is required by the Government to gather proof of eligibility status for publicly funded healthcare from each patient we see. In the case of an emergency this will be sought as soon afterward as possible.
If you are not eligible for publicly funded healthcare you will be charged by Te Whatu Ora Te Toka Tumai Auckland for your care.
To prove your eligibility status, you will be requested by Te Whatu Ora Te Toka Tumai Auckland to provide copies of either:

• Your passport (including all pages that have a NZ immigration stamp or sticker plus the photo page)
• Your New Zealand birth certificate (and marriage certificate if your last name has changed)
• Your New Zealand citizen certificate.

These details will then be recorded on the Te Whatu Ora Te Toka Tumai Auckland database.

If we ask you for proof of eligibility please do not be offended. This is standard practice for all patients of any background. Even if you are a New Zealand citizen we are required to confirm that status.

This initiative has been introduced in the last three and a half years so patients who have been treated in the past may now be asked to provide documentation to prove their status. We understand that you may find this frustrating; however this will ensure that you are not inadvertently charged for your appointment.

If you have confirmed your eligibility with another Te Whatu Ora area, you must still confirm this status when you visit us. Once eligibility status has been recorded, patients are not usually required to present it again at that DHB.

We thank you in advance for your understanding and cooperation.

Please note that some services provided require payment, regardless of your eligibility status. You will be informed of this by the service should this be the case.

For more information, visit tewhatuora.govt.nz