Volunteers

Our friendly volunteers provide assistance directing people around the centre and other facilities as required. If you need physical help, the volunteers will call for someone to assist you. All volunteers are trained and easily recognisable in their blue uniforms.

Monday - Friday: 8am to 4pm

Location: Help Desk at the main entrance on the ground floor.

Hospital Fees

Will your healthcare at Te Whatu Ora Te Toka Tumai Auckland cost you anything?

New Zealand has a publicly funded healthcare system for New Zealand citizens and permanent residents.
Te Whatu Ora Te Toka Tumai Auckland is required by the Government to gather proof of eligibility status for publicly funded healthcare from each patient we see. In the case of an emergency this will be sought as soon afterward as possible.
If you are not eligible for publicly funded healthcare you will be charged by Te Whatu Ora Te Toka Tumai Auckland for your care.
To prove your eligibility status, you will be requested by Te Whatu Ora Te Toka Tumai Auckland to provide copies of either:

• Your passport (including all pages that have a NZ immigration stamp or sticker plus the photo page)
• Your New Zealand birth certificate (and marriage certificate if your last name has changed)
• Your New Zealand citizen certificate.

These details will then be recorded on the Te Whatu Ora Te Toka Tumai Auckland database.

If we ask you for proof of eligibility please do not be offended. This is standard practice for all patients of any background. Even if you are a New Zealand citizen we are required to confirm that status.

This initiative has been introduced in the last three and a half years so patients who have been treated in the past may now be asked to provide documentation to prove their status. We understand that you may find this frustrating; however this will ensure that you are not inadvertently charged for your appointment.

If you have confirmed your eligibility with another Te Whatu Ora area, you must still confirm this status when you visit us. Once eligibility status has been recorded, patients are not usually required to present it again at that DHB.

We thank you in advance for your understanding and cooperation.

Please note that some services provided require payment, regardless of your eligibility status. You will be informed of this by the service should this be the case.

For more information, visit tewhatuora.govt.nz

Interpreters

A 24-hour service is available through wards/departments for those patients requiring this service. Bookings are made through ward/ department staff on behalf of the patient.

For General Practices and their Clients:

Our Interpreter Service is the service provider for all Te Whatu Ora Te Toka Tumai Auckland general practices and their clients. For all Non-English or Limited English speaking clients who are eligible for publicly funded healthcare in New Zealand, the practices can access free interpreting services for their clients. ACC funded clients are not included in the project. Telephone interpreting is the preferred medium and they can be utilised for all consultations except for those involving the:

• consultations taking more than 45 minutes
• exercising of powers under the Mental Health Act
• sign language interpreting
• collecting a comprehensive health history
• discussing complex medical issues
• informed consent for surgical procedures and procedures under local anaesthesia
• appointments for primary care early interventions such as HPV, B4SC, breast screening, retinal screening
• appointments for refugee and asylum seeker clients who have been in New Zealand for two years or less.

Our service for the pilot is open from 8.00am to 4.30pm. For all enquires and bookings please contact (09) 6236453 or email . To access telephone interpreting, please call 0800 559 555.