Kindred Family Services

104 Commercial Road, Helensville, Auckland

Contact Details

Phone (09) 420 7992
Email info@kindredservices.org.nz

0800 437 033
Our refuge supports are available 24/7.

Street Address

Old Post Office Building
104 Commercial Road
Helensville
Auckland 0840

Postal Address

PO Box 141
Helensville
Auckland 0840

Description

Kindred Family Services offers free support for people and whānau impacted by family harm. Our services are available from Taupaki to Makarau and all communities in between including Kaukapakapa, South Head, Helensville, Waimauku, Muriwai, Riverhead, Kumeū and Huapai

Our Family Harm Service is here for those who have experienced abuse in a family or whānau relationship. We offer a safe, non-judgemental space to talk, support with safety planning, and help understanding systems (e.g. protection or custody order options).

Our women’s refuge is also available for those needing an urgent safety response.

Our Therapeutic Service provide therapy for tamariki (aged 5+), rangatahi, and adults who have experienced, witnessed, or been exposed to family harm.

We also offer two therapeutic programmes:

  • Wāhine Toa –  supporting women’s wellbeing and empowerment,
  • Pathfinders – helping tamariki with emotional regulation and decision-making.

We’re here to support, listen, and help whānau toward safety and healing. Our door is open so feel free to pop in.

Staff

Exectuive Director: Barbara Williams 
Clinical Operations Lead: Olivia Bloom 
Family Harm Services Lead: Jeanette Cummings
Therapeutic Services Lead: Ashley Montgomery

Fees and Charges Categorisation

Free

Fees and Charges Description

Our services are free.

Hours

Mon – Fri 9:00 AM – 3:00 PM

Our Women's Refuge Line is available 24/7. Either call or text 021 842 917.

Public Holidays: Closed Auckland Anniversary (26 Jan), Waitangi Day (6 Feb), Good Friday (3 Apr), Easter Sunday (5 Apr), Easter Monday (6 Apr), ANZAC Day (observed) (27 Apr), King's Birthday (1 Jun), Matariki (10 Jul), Labour Day (26 Oct).
Christmas: Open 22 Dec — 24 Dec. Closed 25 Dec — 28 Dec. Open 29 Dec — 31 Dec. Closed 1 Jan — 4 Jan. Open 5 Jan — 9 Jan.

Languages Spoken

English

Services Provided

Family / whānau support
Refuge
Social work - Family Harm
Counselling (individual and group programmes)
Abuse and violence support
Social services crisis assessment
Support Groups

Disability Assistance

Wheelchair access, A longer appointment time, Quiet, low sensory environment

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Online / virtual / app, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly

Parking

There is free parking available

Region

North Auckland, West Auckland


https://healthpoint.co.nz/community-health-and-social-services/social/kindred-family-services/