Primary Options Acute Demand Management Services

28-30 Rust Avenue, Whangārei

Contact Details

Phone 0800 PRIMARYOPS (0800 774 627)
Fax (09) 438 3210
Email primaryops@mahitahihauora.co.nz

Street Address

28-30 Rust Avenue
Whangārei
Northland 0110

Postal Address

P.O. Box 1878
Whangārei

Description

The Purpose of Primary Options Acute Demand Management Service (POADMS) is to:

  • fund primary care to provide safe, acute and non-acute care in the community setting, to reduce acute hospital presentations and out-patient service utilisation
  • provide a service that maintains a strong focus on serving high deprivation populations (those living in quintile 5), Māori, Pasifika, older people and children
  • ensure equitable access for all populations
  • ensure that interventions are demonstrating clinically suitable treatment plans that meet the eligibility criteria, with a clear line of clinical reasoning towards the referred outcome
  • ensure that a high trust approach to clinical leadership is taken, by that the service is accountable to funded packages.

 

A range of specific investigations, extended consultations, and community administration of treatments are provided at no cost (except the initial GP consultation) to the patient/whānau. These include:

  • diagnostic procedures, for example x-ray, ultrasound
  • GP and practice nurse home visiting
  • intravenous therapy
  • respite rest home care
  • early discharge from hospital

 

POADMS operates on a high-trust model, supporting frontline clinicians to deliver care that reduces secondary service utilisation and where no other funding is available.  The package of care must contribute to a reduction in:

  • Ambulatory Sensitive Hospitalisations (ASH)
  • unplanned ED admissions
  • Acute Bed Day (ABD) occupation

 

Short term interventions to achieve this include:

  • IV therapy 
  • GP, nurse practitioner or nurse consultation
  • nurse observation
  • Private x-ray or ultrasound, fast tracking diagnostic procedures
  • Rest home stay

Referral Expectations

This service is offered via Primary Care providers by referral.  It is expected that most referrals will be made electronically. These are easily done through the Practice Management System (PMS).  If this is not possible then referrals can be made by email or contact the Primary Options Coordinator on 0800 774 627.  

Please refer to individual service information on the POADMS page in Northland Health Pathways for specific criteria.

Hours

Mon – Fri 8:30 AM – 5:00 PM

 

Electronic referrals can be made at any time, however responses will occur during opening hours, as above.

 

 

Public Holidays: Closed Northland Anniversary (26 Jan), Waitangi Day (6 Feb), Good Friday (3 Apr), Easter Sunday (5 Apr), Easter Monday (6 Apr), ANZAC Day (observed) (27 Apr), King's Birthday (1 Jun), Matariki (10 Jul), Labour Day (26 Oct).
Christmas: Open 22 Dec — 23 Dec. Closed 24 Dec — 4 Jan. Open 5 Jan — 9 Jan.


https://healthpoint.co.nz/public/hospital-based-support-service/primary-options-acute-demand-management-services/