About us
Outpatients has a variety of different specialised clinics booked throughout the week.
Patients attending our clinics are referred by their GP or other health services for specialised treatment and advice.
You may also be seen after you have been discharged from hospital to follow up any outstanding investigations or to see how you have improved or tolerated medications.
Waitematā is also a teaching facility. This means that doctors may have medical students present during their clinics. If you would prefer not to have students present during your appointment, please inform a staff member.
Check your appointment details
We want you to be at the right place, at the right time, on the right day.
If you are coming to an outpatient appointment, we would prefer you to bring your confirmation email or letter with you so that you can be checked into the right clinic.
Health Questionnaire
If you received an appointment letter by email, you may see a link to a health questionnaire.
This health questionnaire should be completed before your appointment.
The information will be used alongside what we have on the hospital record system to help us plan how we can best care for you.
Please click the link sent to you, to answer the questions about your health, fitness and medications and provide additional details where required.
On arrival
KIOSK You may have the option to check yourself in via our Kiosk system. You will be asked to check your current details and if there has been any changes to your address, phone number, email address or general practitioner (GP). You will then be directed by the Kiosk to the next step of your appointment
OR
RECEPTION You could be assisted by one of our reception staff, who will ask you to check your current details. You will need to tell them if you have recently changed your address, phone number, email address or general practitioner (GP).
If you have been asked to provide proof of eligibility, you can give the receptionist a copy of your birth certificate or passport.
The receptionist will send you for tests if required, before your appointment.
During your consultation a full medical history will be taken, including an examination where appropriate, and tests such as x-rays or blood tests may then be requested. Some of these tests can be done at the time of your appointment, whereas other tests may have to be arranged for another day. These are to help the doctor make a diagnosis or plan treatment when they see you.
There will be other questions asked about your health designed to add helpful information to diagnose what is causing your symptoms.
Update your details
We need you to let us know if you have changed or are going to change your home or postal address, phone number, email address or family doctor.
We need to be able to contact you at short notice regarding your appointment, and we need to know how to contact your current doctor (GP) so any test results and letters regarding your visit will be directed to the correct practice.
You can do this when you come to your outpatient clinic appointment.
Help us to help you
Waitematā staff are committed to working in partnership with you to achieve the best possible outcome. You can help us to achieve this by:
· being involved in your treatment and care whenever this is possible
· co-operate with and support the agreed treatment
· providing information that could assist with your care and treatment
· informing us if your rights are not being met
· being sensitive to the needs of others
· respecting the privacy of others and keeping in confidence any information gained about them
· respecting the staff and property of Waitematā
· honoring the non-smoking policy.
Unable to attend your appointment
If you are unwell or unable to attend your appointment for any reason please ring the phone number on your letter. This will allow the appointment to be offered to another patient, reducing waiting times for all and making best possible use of our resources.
If the appointment time is not suitable please contact the phone number recorded on your letter as soon as possible.