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Asian Family Services
39 Webb Street, Mt Cook, Wellington
Contact Details
Phone 0800 862 342
Email help@asianfamilyservices.nz
Asian Helpline operates on Monday to Friday, 9am-8pm.
Street Address
Level 3, Ranchhod House, 39 Webb Street
Mount Cook
Wellington
Postal Address
Asian Family Services
Level 3
Ranchhod House
39 Webb Street
Mt Cook
Wellington 6011
Description
Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone counselling support to Asians who are affected by gambling harm or mental health-related issues in New Zealand. These services are offered in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi. An interpreter can be arranged for other languages. More
Emergency Notification
Staff
Currently AFS has 30 staff in Auckland, 2 in Wellington and 3 in Christchurch. We have a mixture of counsellors, social workers, health promoters and researchers.
Fees and Charges Categorisation
Free, Fees apply
Fees and Charges Description
No fees apply for gambling related services.
Fees may vary depending on services provided for non-gambling counselling.
Hours
9:00 AM to 5:00 PM.
| Mon – Fri | 9:00 AM – 5:00 PM |
|---|
Office hours
Monday - Friday 9:00AM - 5:00PM
Asian Helpline hours (0800 862 342)
Monday - Friday 9:00AM - 8:00PM
Public Holidays: Closed Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct), Auckland Anniversary (26 Jan), Waitangi Day (6 Feb).
Languages Spoken
English, Mandarin Chinese, Cantonese Chinese, Korean, Hindi, Japanese, Thai, Vietnamese
Programmes
Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English. Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety. We receive over 3000 phone calls per year. Most people call us to enquire about: Support for gambling harm Emotional support Crisis intervention General information (e.g. how to navigate New Zealand's health and social systems) Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly.
Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English. Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety. We receive over 3000 phone calls per year. Most people call us to enquire about: Support for gambling harm Emotional support Crisis intervention General information (e.g. how to navigate New Zealand's health and social systems) Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly.
- Programme Areas
Helplines / e-mental health, Gambling harm, Mental health, Other addictions
- Programme Type
Community based support - mental health, Gambling harm counselling, Gambling harm helpline, Helpline / self-help - mental health, Other addictions counselling and support, Refugee / migrant, Venue exclusion for problem gamblers
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342
Helpline operates Monday - Friday 9:00AM - 8:00PM
Description
Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English.
Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety.
We receive over 3000 phone calls per year. Most people call us to enquire about:
- Support for gambling harm
- Emotional support
- Crisis intervention
- General information (e.g. how to navigate New Zealand's health and social systems)
Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly.
Asian Family Services is contracted by the Ministry of Health only to provide support for gamblers, family members and anybody who is negatively affected by someone else’s problem gambling in the past or at present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free for those who have been affected by gambling harm. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later the counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Asian Family Services is contracted by the Ministry of Health only to provide support for gamblers, family members and anybody who is negatively affected by someone else’s problem gambling in the past or at present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free for those who have been affected by gambling harm. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later the counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
- Programme Areas
Helplines / e-mental health, Addictions - drug & alcohol, Gambling harm, Other addictions
- Programme Type
Coexisting problems – mental health & addictions, Gambling harm counselling, Gambling harm helpline, Other addictions counselling and support
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342 or Click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services is contracted by the Ministry of Health only to provide support for gamblers, family members and anybody who is negatively affected by someone else’s problem gambling in the past or at present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free for those who have been affected by gambling harm.
What is counselling?
The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting.
All the clinical staff in our agency are tertiary qualified and maintain professional memberships.
If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them.
The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together.
At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential.
Later the counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs.
People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Asian Family Services provides tailor-made workshops and programmes for Asian groups within the community. These programmes and workshops have been developed to respond to the demands and requests from migrant communities. The workshop topics include: Positive Parenting Programme (Triple P Parenting). Communication programme for migrants Project Connect for international students. “Wellness Recovery Action Plan”(WRAP) for clients with mental health issues. Anger Management Programme. Gambling Prevention Workshop for new migrants or refugees. “Bet on Freedom” harm prevention programme for those who want to re-enter a casino after a period of exclusion from casinos in New Zealand. Prison Work. Gambling Harm Prevention and Reintegration Programme for Asians who are incarcerated.
Asian Family Services provides tailor-made workshops and programmes for Asian groups within the community. These programmes and workshops have been developed to respond to the demands and requests from migrant communities. The workshop topics include: Positive Parenting Programme (Triple P Parenting). Communication programme for migrants Project Connect for international students. “Wellness Recovery Action Plan”(WRAP) for clients with mental health issues. Anger Management Programme. Gambling Prevention Workshop for new migrants or refugees. “Bet on Freedom” harm prevention programme for those who want to re-enter a casino after a period of exclusion from casinos in New Zealand. Prison Work. Gambling Harm Prevention and Reintegration Programme for Asians who are incarcerated.
- Programme Areas
Helplines / e-mental health, Gambling harm, Mental health, Other addictions, Stop smoking
- Programme Type
Community based support - mental health, Gambling harm counselling, Gambling harm helpline, Helpline / self-help - mental health, Other addictions counselling and support, Peer / advocacy / group / family whānau support, Refugee / migrant, Stop smoking support, Supported employment, Venue exclusion for problem gamblers
- Regions
South Auckland, East Auckland, Wellington, North Auckland, West Auckland, Central Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services provides tailor-made workshops and programmes for Asian groups within the community. These programmes and workshops have been developed to respond to the demands and requests from migrant communities.
The workshop topics include:
- Positive Parenting Programme (Triple P Parenting).
- Communication programme for migrants
- Project Connect for international students.
- “Wellness Recovery Action Plan”(WRAP) for clients with mental health issues.
- Anger Management Programme.
- Gambling Prevention Workshop for new migrants or refugees.
- “Bet on Freedom” harm prevention programme for those who want to re-enter a casino after a period of exclusion from casinos in New Zealand.
- Prison Work. Gambling Harm Prevention and Reintegration Programme for Asians who are incarcerated.
Asian Family Services understand that most migrant families from Asian countries experience a high level of stress in their migration process because of the lack of language proficiency and a different culture from the host society. This situation causes some families serious relationship issues. Some people develop mental health issues such as anxiety, depression and so on. AFS provides two free counselling sessions for those who experience such health issues to help them to manage their difficulties and to succeed in their migration. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Asian Family Services understand that most migrant families from Asian countries experience a high level of stress in their migration process because of the lack of language proficiency and a different culture from the host society. This situation causes some families serious relationship issues. Some people develop mental health issues such as anxiety, depression and so on. AFS provides two free counselling sessions for those who experience such health issues to help them to manage their difficulties and to succeed in their migration. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
- Programme Areas
Helplines / e-mental health, Mental health, Stop smoking
- Programme Type
Community based support - mental health, Helpline / self-help - mental health, Peer / advocacy / group / family whānau support, Refugee / migrant, Stop smoking support
- Regions
South Auckland, East Auckland, Wellington, North Auckland, West Auckland, Waikato, Central Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services understand that most migrant families from Asian countries experience a high level of stress in their migration process because of the lack of language proficiency and a different culture from the host society. This situation causes some families serious relationship issues. Some people develop mental health issues such as anxiety, depression and so on. AFS provides two free counselling sessions for those who experience such health issues to help them to manage their difficulties and to succeed in their migration.
What is counselling?
The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting.
All the clinical staff in our agency are tertiary qualified and maintain professional memberships.
If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them.
The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together.
At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential.
Later counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs.
People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Our organisation can act on behalf of a gambler to request that a gambling provider prevents a gambler from entering a particular gambling venue.
Our organisation can act on behalf of a gambler to request that a gambling provider prevents a gambler from entering a particular gambling venue.
- Programme Areas
Gambling harm
- Programme Type
Venue exclusion for problem gamblers
- Regions
All of New Zealand
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself to Asian Family Services.
Description
Our organisation can act on behalf of a gambler to request that a gambling provider prevents a gambler from entering a particular gambling venue.
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi, Child / Tamariki friendly
Public Transport
If you want to come to our office by bus, please click here to search for the bus near to you
Parking
For the Mt Wellington office, limited parking is marked in the main carpark.
For the North Shore office, limited parking is marked in front of the building and on-street parking is available on Omega Street.
Website
https://healthpoint.co.nz/mental-health-addictions/mental-health/asian-family-services/