Auckland Radiation Oncology (ARO)

98 Mountain Road, Epsom

Contact Details

Phone (09) 623 6046
Email [email protected]

Use our online contact form

Street Address

98 Mountain Road
Epsom
Albert-Eden
Auckland 1023

Postal Address

PO Box 9911
Newmarket
Auckland 1149

Description

Auckland Radiation Oncology is a joint venture, owned and operated by Allevia Hospitals (formerly MercyAscot) and Southern Cross Healthcare with two facilities - one located in Epsom, the other in Rosedale on the North Shore.

Established in 2008 as the first private radiation therapy treatment centre in New Zealand, Auckland Radiation Oncology treats 70-100 patients daily requiring radiation therapy, from its purpose-built treatment centre in Epsom, Auckland.

With an international reputation for being at the forefront of radiation therapy cancer treatment, Auckland Radiation Oncology offers patients a choice of leading-edge radiation therapy aimed directly at improving cancer treatment outcomes and quality of life.

When you’re living with cancer, having people you trust can make a huge difference – to your prognosis and to your wellbeing. That’s why the team at ARO takes the time to get to know you as an individual, not just as a medical case. It means you’ll truly understand your options and be involved wherever possible in decisions about your treatment and care.

Our multidisciplinary radiation oncology team and partners are at the forefront of the industry. They’re dedicated to better outcomes and a better quality of life for every patient.

The calm, discreet and modern environment at ARO is intended to make your treatment journey as easy as possible.

We do this by making sure you’re treated like a person, not just a patient. Your consultant will personally oversee every step of your care. The staff performing your radiation therapy will make sure your concerns and questions are answered and that you’re made to feel as comfortable as possible.

The facility is set up so you can usually see an ARO consultant within a week of being referred. There are also no waiting times for a simulation CT scan and you’ll be able to get started right away once your treatment plan has been agreed.

For more information, download our patient information guide.

Our commitment to patients

  • They will be welcomed as an individual, by a team that recognises that they have their own special needs and concerns. We’ll endeavour to provide them with a treatment plan that fits with their schedule.
  • All of their treatments will be delivered in a welcoming, discreet and caring environment.
  • Every aspect of their treatment will be given to the highest standard of clinical skill, from a team including experienced radiation oncologists (RO), radiation therapists (RT) and physicists who constantly strive to exceed expectations.
  • We have patient care specialists (registered nurses and radiation therapists) on site that will address any concerns they may have about the side-effects of radiation therapy, and they are available throughout the treatment process.
  • Dietetic support is also provided to those patients who require it.
  • The emotional and psychological effects of cancer can be overwhelming. Patients can contact us if you would like support from trained professionals. 

Emergency Notification

ARO hours of clinical operation are from 7:30am to 4:00pm Monday to Friday. We are unable to take calls or provide support and care outside of these times.

If patients are concerned about their symptoms and need care or assistance outside of these hours, please visit an after-hours urgent care medical centre or the local Emergency Department.

For critical or life-threatening emergencies please dial 111.

If they have questions about this process or would like to know more about what symptoms to expect please discuss with their Radiation Oncologist.

Staff

Our world-class team

You’ll receive world-leading treatment at ARO, with the best in diagnostic techniques, technologies and treatment plans based on international best practice. We’re continually researching and updating our knowledge and equipment to ensure you always receive the best treatment.

Under the leadership of our highly qualified team, every member of staff has been hand-picked because of their commitment to patient-focussed care and skill in their particular specialisation.

The specialists at ARO are amongst the best in their field and practise in clinics and hospitals around Aotearoa. Combining their expertise means we can offer a comprehensive, multidisciplinary approach to cancer radiation treatment.

Our consultants regularly participate in Multidisciplinary Meetings (MDMs). This means our radiation oncology consultants understand how best to work with your other specialists so your treatment is absolutely aligned.

Consultants

Referral Expectations

When you refer your patients to ARO you can trust that they’ll be treated with care and respect by some of New Zealand’s most experienced specialists.

Referred patients can usually be seen by an ARO consultant within a week. There is also no wait time for a simulation CT scan or to start once a treatment plan has been decided.

Referrals may be made by a GP or medical specialist in New Zealand and overseas.

How to refer a patient

Call our bookings team on +64 9 623 6046 or fill out the enquiry form below. Please have these mandatory documents ready at time of referral:

  • Referral letter
  • Histology and/or Pathology
  • Diagnostic Imaging Reports
  • Operation Note (if applicable)
  • PSA laboratory results (for Prostate cancer patients only)
  • Other relevant Clinic Letters

Fees and Charges Description

We will provide patients with an indication of the costs of their radiation therapy once we have received detail of their expected treatment course.

In most cases we will facilitate the prior approval of their radiation treatment directly with their health insurance provider.

If they are a self-paying patient, prior to starting radiation therapy they will be required to pay the estimated cost of treatment in full. Eftpos, Mastercard and Visa credit card facilities are accepted. We are unable to give change for cash payments as we do not hold cash on site.

Hours

7:30 AM to 4:00 PM.

Mon – Fri7:30 AM – 4:00 PM

ARO hours of clinical operation are from 7:30am to 4:00pm Monday to Friday. We are unable to take calls or provide support and care outside of these times.

If patients are concerned about their symptoms and need care or assistance outside of these hours, please visit an after-hours urgent care medical centre or the local Emergency Department.

For critical or life-threatening emergencies please dial 111.

If they have questions about this process or would like to know more about what symptoms to expect please discuss with your Radiation Oncologist.

Procedures / Treatments

Radiation therapy (radiotherapy)
CyberKnife Robotic Radiation Therapy
Stereotactic Radiation Therapy (SRT and SABR)

Disability Assistance

Mobility parking space, Assistance to move around, Wheelchair access, Wheelchair accessible toilet

Travel Directions

ARO has two centres in Auckland, Epsom and North Shore. Parking is available at both locations.

The Epsom centre is located on the same grounds as the Allevia Hospital.
98 Mountain Road,
Epsom, Auckland 1023

ARO North Shore
6 Antares Place
Rosedale, Auckland 0632

There is important parking information for patients about ARO Epsom and ARO North Shore on the Location & Parking page on our website, including maps and how to find us.

Parking

ARO Epsom, 98 Mountain Road, Epsom

Parking at ARO is free with validation. From Monday 21 July there are new designated ARO parking spaces for patients to use. To ensure your parking is free, ARO must validate your vehicle — please have your licence plate number ready to enter into the iPad kiosk located at our reception.

1.  ARO Patient Car Park – via Gate 5 (Almorah Road) - Enter through Gate 5 (Specialist Centre entrance) on Almorah Road. Drive straight ahead and up the ramp to the second level. At the top of the ramp, you will find designated ARO patient parking. Enter the building by going past Awanui Labs and through the double glass doors, and then turn left. ARO is directly ahead of you along the corridor.

2.  Allevia Hospital Car Park – via Gate 1 (98 Mountain Road) - If ARO patient parks are full, enter through Gate 1 (Allevia Hospital Main Entrance) on Mountain Road. Park in any undesignated space on Level 1. From the carpark, use the Level 1 entry into the hospital. Turn right immediately after entering the first set of doors. ARO is directly ahead of you at the top of the small flight of stairs.

3.  Street Parking (No Validation Required) - Free 120-minute street parking is available on Mountain Road, Gilgit Road, and Almorah Road. No validation is required for street parking.

Important:

  • Do not enter your licence plate into any parking machines — this will incur a charge we cannot cancel.
  • Allow up to 30 minutes to find parking before your appointment. Parking is very limited across the Allevia Hospital campus, especially between 10 am and 2 pm, Tuesday to Thursday.
  • ARO-designated spaces are reserved for patients, but availability can vary.

ARO North Shore, 6 Antares Place, Rosedale

Parking at ARO North Shore is free and there are three patient parking locations:

1.  Outdoor Patient Parking - Multiple parks near the front entrance accessed through the first or second entrance off Antares Place.

2.  Outdoor Accessible Parking - Two designated parks near the front entrance accessed through the first or second entrance off Antares Place.

3.  Underground Parking - Undercover basement parking, accessed using the first entrance from Antares Place, driving along the side driveway and down the ramp leading underground. This parking is recommended for patients in wet weather or if an ARO wheelchair is required which are located in the far right hand corner of the carpark near the basement lift. Go through the glass doors and foyer to the lift, select G Reception to the main ARO reception on the ground floor.

Parking information for patients about ARO Epsom and ARO North Shore can also be found on the Location & Parking page on our website, including maps and how to find us.

Pharmacy

There is a pharmacy conveniently located on the ground floor of the Allevia Hospital campus. Please ask the ARO reception staff for directions.

Other

At ARO, we understand that coping with cancer and undergoing radiation treatment is not easy. We want patients to have access to information and services that have proven to make a positive difference to patients' wellbeing before, during and after their treatment. Depending on the diagnosis and treatment some costs may be incurred for services.

Dietitians »

ARO has Allevia Hospital - Epsom dietitians onsite.

Physiotherapy »

Physiotherapists can help regain quality of life.

General »

To help and support people with any type of cancer, and their whānau. This may include emotional, educational, financial, nutritional and physical advice and support. May be used in conjunction with other support services. Some services may incur a cost.

Cancer Site/Type »

Organisations committed to providing information and support by cancer type or site. May be used in conjunction with other support services.

Special Services »

Specific products and services to help and support people with any type of cancer. May be used in conjunction with other support services. Services may incur a cost.

Hospice/Palliative Care »

Palliative care and hospice services for individuals and their families, care networks, communities and whānau. Services are free. May be used in conjunction with other support services. Please discuss this with your doctor.

Website

aucklandradiationoncology.co.nz/

https://healthpoint.co.nz/private/radiation-oncology/auckland-radiation-oncology-aro/