North Auckland, Wellington, Central Auckland > Mental Health & Addictions >
Asian Family Services
Mental Health & Addictions Service
Today
Description
Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone counselling support to Asians who are affected by gambling harm or mental health related issues in New Zealand.
These services are offered in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi. An interpreter can be arranged for other languages.
Based in Auckland, AFS has 13 staff who speak Chinese, 3 Korean staff, 3 Indian staff, 1 Vietnamese staff, 1 Thai staff, and 1 Sri Lanka staff.
Based in Wellington, AFS has 1 researcher and 1 public health promoter.
Based in Christchurch, AFS has 1 public health promoter.
All staff are trained counsellors, social workers and health promoters.
Asian Family Services is part of the PGF Group (formerly Problem Gambling Foundation of New Zealand).
Staff
Currently AFS has 22 staff in Auckland, 2 staff in Wellington and 1 staff in Christchurch.
All staff are trained counsellors, social workers, health promoters and researcher.
Ages
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
If you want to refer yourself or someone else to our services, please call us on 0800862342, on Monday to Friday, 9am-8pm
Referral
If you want to refer yourself or someone else to our services, you can also send us a referral online, click here
Website / App
Please visit AFS website and send us a referral form, we will get back to you as soon as possible, click here
Make an appointment
It is required to make an appointment before you see a professional.
Walk in
During Covid-19 traffic light system, please follow the traffic light system rules, wear a mask when entering our office.
Charges
No fees apply for gambling related services.
Fees may vary depending on services provide for non-gambling counselling.
Fees and Charges Categorisation
Free, Fees apply
Hours
| Mon – Fri | 9:00 AM – 5:00 PM |
|---|
Office hours
Monday - Friday 9:00AM - 5:00PM
Asian Helpline hours (0800 862 342)
Monday - Friday 9:00AM - 8:00PM
Public Holidays: Closed Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr), Queen's Birthday (5 Jun), Matariki (14 Jul).
Languages Spoken
English, Mandarin Chinese, Cantonese Chinese, Korean, Hindi, Japanese, Thai, Vietnamese
Programmes
Telephone Support - Asian Helpline 0800 862 342
- Programme Areas
Self help/ helpline, Mental health, Addictions - other
- Programme Type
Helpline / self-help - gambling, Helpline / self-help - mental health, Community based support - gambling, Venue exclusion for problem gamblers, Community based support - other, Community based support - mental health, Refugee / migrant
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342
Helpline operates Monday - Friday 9:00AM - 8:00PM
Description
Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and…
Counselling for Gambling
- Programme Areas
Self help/ helpline, Addictions - drug & alcohol, Addictions - other
- Programme Type
Helpline / self-help - gambling, Coexisting problems – mental health & addictions, Community based support - gambling, Community based support - other
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342 or Click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services is contracted by the Ministry of Health only to provide support for gamblers, family members and anybody who is negatively affected by someone else’s problem gambling in…
Asian Group Workshops & Programmes
- Programme Areas
Self help/ helpline, Mental health, Addictions - other, Smoking cessation
- Programme Type
Helpline / self-help - gambling, Helpline / self-help - mental health, Community based support - gambling, Venue exclusion for problem gamblers, Community based support - other, Peer / advocacy / group / family whānau support, Community based support - mental health, Face to face smoking cessation, Refugee / migrant, Supported employment
- Regions
Wellington, North Auckland, East Auckland, Central Auckland, West Auckland, South Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services provides tailor-made workshops and programmes for Asian groups within the community. These programmes and workshops have been developed to respond to the demands and requests from migrant…
Counselling (Non-gambling)
- Programme Areas
Self help/ helpline, Mental health, Smoking cessation
- Programme Type
Helpline / self-help - mental health, Peer / advocacy / group / family whānau support, Community based support - mental health, Face to face smoking cessation, Refugee / migrant
- Regions
Wellington, North Auckland, East Auckland, Central Auckland, Waikato, West Auckland, South Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services understand that most migrant families from Asian countries experience a high level of stress in their migration process because of the lack of language proficiency and a…
Multi Venue Exclusion
- Programme Areas
Addictions - other
- Programme Type
Venue exclusion for problem gamblers
- Regions
All of New Zealand
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself to Asian Family Services.
Description
Our organisation can act on behalf of a gambler to request that a gambling provider prevents a gambler from entering a particular gambling venue.
AFS Wellness Services at Apollo Medical Centre (part of Asian Family Services)
- Programme Areas
Mental health
- Programme Type
Community based support - mental health, Refugee / migrant
- Regions
North Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
GP
Referral Process
Wellness Services is only available for Apollo Medical Centre enrolled patients. If you want to refer yourself or someone else to this service, you can ask the GP to refer
Disability Assistance
Wheelchair access
Wheelchair Access
Yes
Public Transport
If you want to come to our office by bus, please click here to search for the bus near to you
Parking
For the Grafton office, our parking is at the rear of the building, enter through either 160 Grafton Road, or 6 Arawa Street.
For the North Shore office, our parking is at the rear of the building, enter through Jack Hinton Dr.
Additional Details
Face to face / Kanohi ki te Kanohi, Child / Tamariki friendly
Website
Contact Details
128 Khyber Pass Road, Grafton, Auckland
Central Auckland
-
Phone
0800 862 342
Email
Website
62 Paul Matthews Road, Rosedale, Auckland
North Auckland
-
Phone
0800 862 342
Email
Website
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This page was last updated at 2:22PM on May 19, 2022. This information is reviewed and edited by Asian Family Services.