Asian Family Services

Telephone Support - Asian Helpline 0800 862 342

Programme Areas

Self help/ helpline, Mental health, Addictions - other

Programme Type

Helpline / self-help - gambling, Helpline / self-help - mental health, Community based support - gambling, Venue exclusion for problem gamblers, Community based support - other, Community based support - mental health, Refugee / migrant

Regions

All of New Zealand

Age Groups

Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Call 0800 862 342

Helpline operates Monday - Friday 9:00AM - 8:00PM

Description

Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English.

Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety.

We receive over 3000 phone calls per year. Most people call us to enquire about:

• Support for gambling harm
• Emotional support
• Crisis intervention
• General information (e.g. how to navigate New Zealand's health and social systems)

Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly.