South Auckland > Mental Health & Addictions >
Whare Tiaki Hauora
Mental Health Service, Kaupapa Māori, Stop Smoking, Addiction, Gambling Harm
Today
60 Highbrook Drive, East Tamaki, Auckland
8:30 AM to 5:00 PM.
14 Rehua Place, Favona, Auckland
12:00 AM to 12:00 AM.
Description
"Maa te aroha, whakapono, whakatika me te hohourongo — ka puaawai te ora o te whaanau'
Whare Tiaki Hauora is a kaupapa Maaori health organisation supporting whaanau across Taamaki Makarau, based in East Tāmaki. We walk with you to keep you well, connected and cared for. Our services are practical, mana-enhancing and grounded in tikanga and maatauranga Maaori. Whatever you're facing, we're here to help you and your whaanau find real solutions that make life easier.
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Referral, Contact us, Mobile community provider, Home visit provider, Website / App
Fees and Charges Categorisation
Free
Fees and Charges Description
We are a free service for New Zealand residents and citizens or people on a New Zealand work permit. Please contact us for further information on free access to this service.
Hours
60 Highbrook Drive, East Tamaki, Auckland
8:30 AM to 5:00 PM.
| Mon – Fri | 8:30 AM – 5:00 PM |
|---|
The set hours above are specifically for our main office.
Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (3 Apr), Easter Sunday (5 Apr), Easter Monday (6 Apr), ANZAC Day (observed) (27 Apr), King's Birthday (1 Jun), Matariki (10 Jul), Labour Day (26 Oct), Auckland Anniversary (1 Feb).
14 Rehua Place, Favona, Auckland
12:00 AM to 12:00 AM.
| Mon – Sun | midnight – midnight |
|---|
Our adult acute mental health respite facility is staffed over a 24 hour, 7 day a week period.
It will continue to operate over public holidays and holiday periods such as Christmas Day.
Languages Spoken
Māori, English
Programmes
What is an Iwi Support Worker? An Iwi Support Worker (ISW) works with a community-based caseload of 1:15. Their primary function is to provide service coordination which is based on individual needs of tangata whaiora. Iwi Support Workers work in partnership with tangata whaiora and their identified support networks—this can be either whānau, friends and or clinicians. What can an Iwi Support Worker do? Iwi Support Workers will assist and support tangata whaiora to Maintain their wellbeing Assisting tangata whaiora and / or whānau to understand and manage their illness Seek community integration and meaningful social activity Seek Employment Advocacy—with whānau, courts, WINZ, Housing New Zealand etc What are clients' rights? Tangata Whaiora Rights to A Quality As Tangata Whaiora receiving any Mental Health Service, you have the right to be treated with dignity and respect. Other rights include: Right to privacy Right to receive effective communication Right to be fully informed Right to make informed choices and give informed consent. What is a ‘Needs Assessment’? An individualized support plan is an assessment of your ‘needs, which is a document that is created between you and your Iwi Support Worker. This plan ensures that your needs are being met, and that you are meeting your goals. This support plan is reviewed every three months so that as things change in your life, so can your support plan. Do I have to be Māori to receive this service? No—Whare Tiaki Hauora Iwi Support Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori. What Does Kaupapa Māori Service Provider mean? Whare Tiaki Hauora provides its service delivery in Kaupapa Māori practices from Powhiri to Poroporoake, Kawanatanga to tino rangatiratanga, and from tangata Whenua to Manuhiri. We rely strongly on the principals of Te Tiriti O Waitangi, Tikanga Māori — Partnership, Protection and Participation to ensure adherence to practicing and maintaining a strong focus on wellness.
What is an Iwi Support Worker? An Iwi Support Worker (ISW) works with a community-based caseload of 1:15. Their primary function is to provide service coordination which is based on individual needs of tangata whaiora. Iwi Support Workers work in partnership with tangata whaiora and their identified support networks—this can be either whānau, friends and or clinicians. What can an Iwi Support Worker do? Iwi Support Workers will assist and support tangata whaiora to Maintain their wellbeing Assisting tangata whaiora and / or whānau to understand and manage their illness Seek community integration and meaningful social activity Seek Employment Advocacy—with whānau, courts, WINZ, Housing New Zealand etc What are clients' rights? Tangata Whaiora Rights to A Quality As Tangata Whaiora receiving any Mental Health Service, you have the right to be treated with dignity and respect. Other rights include: Right to privacy Right to receive effective communication Right to be fully informed Right to make informed choices and give informed consent. What is a ‘Needs Assessment’? An individualized support plan is an assessment of your ‘needs, which is a document that is created between you and your Iwi Support Worker. This plan ensures that your needs are being met, and that you are meeting your goals. This support plan is reviewed every three months so that as things change in your life, so can your support plan. Do I have to be Māori to receive this service? No—Whare Tiaki Hauora Iwi Support Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori. What Does Kaupapa Māori Service Provider mean? Whare Tiaki Hauora provides its service delivery in Kaupapa Māori practices from Powhiri to Poroporoake, Kawanatanga to tino rangatiratanga, and from tangata Whenua to Manuhiri. We rely strongly on the principals of Te Tiriti O Waitangi, Tikanga Māori — Partnership, Protection and Participation to ensure adherence to practicing and maintaining a strong focus on wellness.
- Programme Areas
Alcohol or drug addiction, Family / whānau support, Kaupapa Māori, Mental health, Pasifika
- Programme Type
Advocacy (alcohol or drug addiction), Advocacy (mental health), Alcohol or drug counselling and support, Counselling and support, Family / whānau support (addiction), Family / whānau support (mental health), Kaupapa Māori alcohol or drug addiction, Kaupapa Māori mental health, Pasifika mental health, Supported employment
- Regions
South Auckland, East Auckland
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, Health NZ clinical services
Referral Process
How do I get referred to Whare Tiaki Hauora Iwi Support Services?
Completion of a Whare Tiaki Hauora Iwi Support Service Application.
- Tangata Whaiora or whānau can access our services via self referral or can be assisted by completing the referral form with GP or clinical team
What are the service entry criteria?
Have a confirmed Axis 1 Diagnosis i.e, Schizophrenia, Bi-polar etc
- Aged 18+
- Living in the Counties Manukau District
- Identified Clinical Support Team
- Completed Referral Form
Description
What is an Iwi Support Worker?
An Iwi Support Worker (ISW) works with a community-based caseload of 1:15. Their primary function is to provide service coordination which is based on individual needs of tangata whaiora. Iwi Support Workers work in partnership with tangata whaiora and their identified support networks—this can be either whānau, friends and or clinicians.
What can an Iwi Support Worker do?
Iwi Support Workers will assist and support tangata whaiora to
- Maintain their wellbeing
- Assisting tangata whaiora and / or whānau to understand and manage their illness
- Seek community integration and meaningful social activity
- Seek Employment
- Advocacy—with whānau, courts, WINZ, Housing New Zealand etc
What are clients' rights?
Tangata Whaiora Rights to A Quality
As Tangata Whaiora receiving any Mental Health Service, you have the right to be treated with dignity and respect. Other rights include:
- Right to privacy
- Right to receive effective communication
- Right to be fully informed
- Right to make informed choices and give informed consent.
What is a ‘Needs Assessment’?
An individualized support plan is an assessment of your ‘needs, which is a document that is created between you and your Iwi Support Worker. This plan ensures that your needs are being met, and that you are meeting your goals. This support plan is reviewed every three months so that as things change in your life, so can your support plan.
Do I have to be Māori to receive this service?
No—Whare Tiaki Hauora Iwi Support Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
What Does Kaupapa Māori Service Provider mean?
Whare Tiaki Hauora provides its service delivery in Kaupapa Māori practices from Powhiri to Poroporoake, Kawanatanga to tino rangatiratanga, and from tangata Whenua to Manuhiri.
We rely strongly on the principals of Te Tiriti O Waitangi, Tikanga Māori — Partnership, Protection and Participation to ensure adherence to practicing and maintaining a strong focus on wellness.
What is Acute Adult Crisis Respite Service? Adult Crisis Respite Service are designed to provide the least restrictive environment possible for individuals who require either a situational change or extra support for a short period of time, as from time to time, individuals who suffer from acute mental ill health or exacerbation of their mental illness will require a short term stay in a supported environment. Our Crisis Respite Service can offer you? A supportive environment to help ease you into the community Do I have to be Māori to receive this service? No— Whare Tiaki Hauora Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
What is Acute Adult Crisis Respite Service? Adult Crisis Respite Service are designed to provide the least restrictive environment possible for individuals who require either a situational change or extra support for a short period of time, as from time to time, individuals who suffer from acute mental ill health or exacerbation of their mental illness will require a short term stay in a supported environment. Our Crisis Respite Service can offer you? A supportive environment to help ease you into the community Do I have to be Māori to receive this service? No— Whare Tiaki Hauora Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
- Programme Areas
Kaupapa Māori, Mental health
- Programme Type
Counselling and support, Kaupapa Māori mental health, Respite
- Regions
South Auckland, East Auckland
- Age Groups
Adult / Pakeke
- Referral Types
Health NZ clinical services
Referral Process
How do I get referred to Crisis Respite Service?
- All referrals to our Crisis Respite Service are managed by Intake and Assessment, if you require this service you will need to make contact with your identified Clinical Team
Description
What is Acute Adult Crisis Respite Service?
Adult Crisis Respite Service are designed to provide the least restrictive environment possible for individuals who require either a situational change or extra support for a short period of time, as from time to time, individuals who suffer from acute mental ill health or exacerbation of their mental illness will require a short term stay in a supported environment.
Our Crisis Respite Service can offer you?
A supportive environment to help ease you into the community
Do I have to be Māori to receive this service?
No— Whare Tiaki Hauora Services are open to anyone regardless of ethnicity, gender, race, culture, disability, religion and sexuality, open to the acknowledgement, acceptance and practice of Kaupapa Māori.
Disability Assistance
Wheelchair access, Mobility parking space
Additional Details
Face to face / Kanohi ki te Kanohi, Child / Tamariki friendly
Public Transport
Parking
Parking Available
Website
Contact Details
14 Rehua Place, Favona, Auckland
South Auckland
12:00 AM to 12:00 AM.
-
Phone
0800 024 321
Website
Was this page helpful?
This page was last updated at 4:32PM on April 30, 2026. This information is reviewed and edited by Whare Tiaki Hauora.