Programme Areas

Helplines / e-mental health, Mental health

Programme Type

Mental health helpline

Regions

All of New Zealand

Age Groups

Youth / Rangatahi

Referral Types

Self referral

Referral Process

At Youthline, we try to make it easy for you to get in touch by making sure that there are lots of ways you can reach us.

• Text: 234 (free, anytime)
• Call: 0800 37 66 33 (free, 24/7)
• Instagram DM: @youthlinenz
• WhatsApp: 09 886 5696
• Webchat: Available daily, 10am–10pm via youthline.co.nz

Description

It's normal to worry about asking for help - but at Youthline we are here to listen and help you figure out what is right for you. We know that it can be a bit freaky and that you might have a lot of questions about how the service works before you ring, so we've put together some answers commonly asked questions so you know what to expect when you contact us.

Programme Areas

Mental health

Programme Type

Mental health assessment and treatment

Regions

South Auckland, North Auckland, West Auckland, Central Auckland

Age Groups

Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP

Referral Process

For Auckland based services you call our Support Centre on (09) 361 4168 or fill in the form on our website and we will send you a link to book your first appointment. This is a one-off appointment can be done in person, by video call or over the phone, and is with a registered counsellor. They will explore what support you are looking for, how things are going for you at the moment, and you can choose the counsellor that you would prefer to work with for the 6-8 sessions.

The next person to get in touch will be your counsellor who will book the first appointment with you directly.

Description

Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.

Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that. Face to face counselling and psychotherapy are available in some areas of New Zealand.

What types of counselling do we provide?

• Individual
• Couples
• Families – both family therapy and family support
• ACC Sensitive Claims Sexual Abuse Counselling

What we offer:

Youthline’s approach is tailored to each individual; client centred and strengths based.

Our team of counsellors specialise in a range of issues including: anxiety and depression, relationships and family, sexual abuse and violence, identity and purpose of life, drug and alcohol, self-esteem and confidence, communication skills, life transitions or change, grief and loss, loneliness and isolation, anger management, sexual orientation or gender identity (GLBTI), body image or weight concerns, eating disorders, bullying, mental health issues, emotional or psychological abuse, physical abuse and violence, domestic violence, financial stress or unemployment, miscarriage support and pregnancy support, post-traumatic stress, self-harm and suicidal feelings or thoughts.

Our team are also trained in a number of therapeutic modalities including:

• Cognitive Behavioural Therapy (including Trauma Focused CBT)
• Dialectic Behavioural Therapy
• Ego state therapy
• Solutions-focussed therapy
• Narrative therapy
• Psychodynamic psychotherapy
• Gestalt therapy
• Sand tray and interactive drawing therapies
• EMDR (Eye Movement Desensitization and Reprocessing)