Free
www.healthpoint.co.nz
Youthline
2 Owens Road, Epsom, Auckland
Contact Details
Phone 0800 376 633
Mobile Text 234
Email talk@youthline.co.nz
Free 24/7 Helpline Support:
- Text: 234 (free, anytime)
- Call: 0800 37 66 33 (free, 24/7)
- Instagram DM: @youthlinenz
- WhatsApp: 09 886 5696
- Webchat: Available daily, 10am–10pm via youthline.co.nz
Auckland Counselling Services & Referrals:
- Phone: (09) 361 4168
- Email: youthlinecounselling@youthline.co.nz
Find Your Local Centre:
Contact your nearest Youthline centre for local support and services.
Street Address
2 Owens Road
Epsom
Albert-Eden
Auckland 1023
Description
We support young people, their families and those supporting young people. Our services are delivered by a network of trained volunteers and professional staff, with centres based throughout the country.
Youthline was founded to ensure young people know where to turn for help and feel empowered to reach out. At the heart of our work is youth development—we actively involve young people in both seeking support and stepping into leadership. Whether through the Helpline, mentoring, or community programmes, we aim to build resilience, connection, and positive futures.
Fees and Charges Categorisation
Fees and Charges Description
No fees apply
Hours
Our helpline operates 24 hours, 7 days a week.
Languages Spoken
English
Programmes
It's normal to worry about asking for help - but at Youthline we are here to listen and help you figure out what is right for you. We know that it can be a bit freaky and that you might have a lot of questions about how the service works before you ring, so we've put together some answers commonly asked questions so you know what to expect when you contact us.
It's normal to worry about asking for help - but at Youthline we are here to listen and help you figure out what is right for you. We know that it can be a bit freaky and that you might have a lot of questions about how the service works before you ring, so we've put together some answers commonly asked questions so you know what to expect when you contact us.
- Programme Areas
Helplines / e-mental health, Mental health
- Programme Type
Mental health helpline
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi
- Referral Types
Self referral
Referral Process
At Youthline, we try to make it easy for you to get in touch by making sure that there are lots of ways you can reach us.
- Text: 234 (free, anytime)
- Call: 0800 37 66 33 (free, 24/7)
- Instagram DM: @youthlinenz
- WhatsApp: 09 886 5696
- Webchat: Available daily, 10am–10pm via youthline.co.nz
Description
It's normal to worry about asking for help - but at Youthline we are here to listen and help you figure out what is right for you. We know that it can be a bit freaky and that you might have a lot of questions about how the service works before you ring, so we've put together some answers commonly asked questions so you know what to expect when you contact us.
Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem. Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that. Face to face counselling and psychotherapy are available in some areas of New Zealand. What types of counselling do we provide? Individual Couples Families – both family therapy and family support ACC Sensitive Claims Sexual Abuse Counselling What we offer: Youthline’s approach is tailored to each individual; client centred and strengths based. Our team of counsellors specialise in a range of issues including: anxiety and depression, relationships and family, sexual abuse and violence, identity and purpose of life, drug and alcohol, self-esteem and confidence, communication skills, life transitions or change, grief and loss, loneliness and isolation, anger management, sexual orientation or gender identity (GLBTI), body image or weight concerns, eating disorders, bullying, mental health issues, emotional or psychological abuse, physical abuse and violence, domestic violence, financial stress or unemployment, miscarriage support and pregnancy support, post-traumatic stress, self-harm and suicidal feelings or thoughts. Our team are also trained in a number of therapeutic modalities including: Cognitive Behavioural Therapy (including Trauma Focused CBT) Dialectic Behavioural Therapy Ego state therapy Solutions-focussed therapy Narrative therapy Psychodynamic psychotherapy Gestalt therapy Sand tray and interactive drawing therapies EMDR (Eye Movement Desensitization and Reprocessing)
Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem. Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that. Face to face counselling and psychotherapy are available in some areas of New Zealand. What types of counselling do we provide? Individual Couples Families – both family therapy and family support ACC Sensitive Claims Sexual Abuse Counselling What we offer: Youthline’s approach is tailored to each individual; client centred and strengths based. Our team of counsellors specialise in a range of issues including: anxiety and depression, relationships and family, sexual abuse and violence, identity and purpose of life, drug and alcohol, self-esteem and confidence, communication skills, life transitions or change, grief and loss, loneliness and isolation, anger management, sexual orientation or gender identity (GLBTI), body image or weight concerns, eating disorders, bullying, mental health issues, emotional or psychological abuse, physical abuse and violence, domestic violence, financial stress or unemployment, miscarriage support and pregnancy support, post-traumatic stress, self-harm and suicidal feelings or thoughts. Our team are also trained in a number of therapeutic modalities including: Cognitive Behavioural Therapy (including Trauma Focused CBT) Dialectic Behavioural Therapy Ego state therapy Solutions-focussed therapy Narrative therapy Psychodynamic psychotherapy Gestalt therapy Sand tray and interactive drawing therapies EMDR (Eye Movement Desensitization and Reprocessing)
- Programme Areas
Mental health
- Programme Type
Mental health assessment and treatment
- Regions
South Auckland, North Auckland, West Auckland, Central Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP
Referral Process
For Auckland based services you call our Support Centre on (09) 361 4168 or fill in the form on our website and we will send you a link to book your first appointment. This is a one-off appointment can be done in person, by video call or over the phone, and is with a registered counsellor. They will explore what support you are looking for, how things are going for you at the moment, and you can choose the counsellor that you would prefer to work with for the 6-8 sessions.
The next person to get in touch will be your counsellor who will book the first appointment with you directly.
Description
Everyone has difficult experiences or feelings at some point in their lives, and it isn't always easy or useful to try to deal with them alone. Seeing someone face to face who can work with you in a confidential and safe environment can help you to better understand yourself, discover your strengths, make decisions, deal with difficult life events both present and past, cope with difficult feelings, improve your relationships and improve self-esteem.
Whether it's a counsellor or a youth worker that you would like to talk with, we can help you to do that. Face to face counselling and psychotherapy are available in some areas of New Zealand.
What types of counselling do we provide?
- Individual
- Couples
- Families – both family therapy and family support
- ACC Sensitive Claims Sexual Abuse Counselling
What we offer:
Youthline’s approach is tailored to each individual; client centred and strengths based.
Our team of counsellors specialise in a range of issues including: anxiety and depression, relationships and family, sexual abuse and violence, identity and purpose of life, drug and alcohol, self-esteem and confidence, communication skills, life transitions or change, grief and loss, loneliness and isolation, anger management, sexual orientation or gender identity (GLBTI), body image or weight concerns, eating disorders, bullying, mental health issues, emotional or psychological abuse, physical abuse and violence, domestic violence, financial stress or unemployment, miscarriage support and pregnancy support, post-traumatic stress, self-harm and suicidal feelings or thoughts.
Our team are also trained in a number of therapeutic modalities including:
- Cognitive Behavioural Therapy (including Trauma Focused CBT)
- Dialectic Behavioural Therapy
- Ego state therapy
- Solutions-focussed therapy
- Narrative therapy
- Psychodynamic psychotherapy
- Gestalt therapy
- Sand tray and interactive drawing therapies
- EMDR (Eye Movement Desensitization and Reprocessing)
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly
Website
https://healthpoint.co.nz/mental-health-addictions/mental-health/youthline-2/