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PGF Services (Problem Gambling Foundation)
Problem gambling Service
Description
PGF Services offers free, confidential counselling and health promotion support services throughout Aotearoa for anyone impacted by gambling. We have duty counsellors available by phone, live chat, text, or email between 8.30-5pm Monday to Friday to answer your questions and provide immediate support.
Staff
PGF Services provide counselling and support services to anyone affected by harmful gambling. The service is free, professional and confidential.
Fees and Charges Categorisation
Free
Fees and Charges Description
Our counselling services are free, professional and confidential. We are funded by the Ministry of Health through the gambling levy, to work with all people who are affected by gambling.
This includes friends, family, work colleagues, employers, and anyone affected by someone else's gambling.
Our public health service offers free presentations and workshops for community and professional groups.
Donations are welcome. We are a registered charity.
Hours
8:30 AM to 5:00 PM.
| Mon – Fri | 8:30 AM – 5:00 PM |
|---|
PGF Services can be contacted during these hours, via 0800 664 262.
Please note that some of our clinic locations have different opening hours and may not be open every day.
To find a clinic address and opening hours, please click here.
Public Holidays: Closed Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec — 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan — 5 Jan. Open 6 Jan — 10 Jan.
109 Anglesea Street, Hamilton
8:30 AM to 5:00 PM.
| Mon – Fri | 8:30 AM – 5:00 PM |
|---|
PGF Services can be contacted during these hours, via 0800 664 262.
Please note that some of our clinic locations have different opening hours and may not be open every day.
To find a clinic address and opening hours, please click here.
Public Holidays: Closed Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun), Labour Day (27 Oct).
Christmas: Open 23 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec — 29 Dec. Open 30 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan — 5 Jan. Open 6 Jan — 10 Jan.
Languages Spoken
English, Cantonese Chinese, Chinese, Korean, Japanese, Mandarin Chinese, Samoan, Tongan, Thai, Hindi, Vietnamese
Programmes
Free, professional and confidential help and support by phone, live chat, text or email. If you are concerned about your own gambling or someone else’s gambling, we can help. A duty counsellor is available Monday to Friday 8.30am until 5.00pm. People can, and do, stop gambling. A supportive and professional counsellor can encourage and motivate you to take all the steps required to regain self control and direction in your life.
Free, professional and confidential help and support by phone, live chat, text or email. If you are concerned about your own gambling or someone else’s gambling, we can help. A duty counsellor is available Monday to Friday 8.30am until 5.00pm. People can, and do, stop gambling. A supportive and professional counsellor can encourage and motivate you to take all the steps required to regain self control and direction in your life.
- Programme Areas
Self help/ helpline, Mental health, Addictions - other
- Programme Type
Helpline / self-help - gambling, Online / e-mental health
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Phone: 0800 664 262
Website: www.pgf.nz
Email: help@pgf.nz
Description
Free, professional and confidential help and support by phone, live chat, text or email.
If you are concerned about your own gambling or someone else’s gambling, we can help. A duty counsellor is available Monday to Friday 8.30am until 5.00pm.
People can, and do, stop gambling. A supportive and professional counsellor can encourage and motivate you to take all the steps required to regain self control and direction in your life.
PGF Services offers support groups in some locations. These support groups are for people who would like to work towards and maintain being 'gamble free'. Significant others are also welcome. The meetings have a semi-structured group format. The facilitators lead the group in a learning activity and support the group to remain focussed and supportive of one another. A testimonial from one of the attendees at the support group… "The PGF Auckland Support and Maintenance Group has been instrumental in keeping me gamble free. It is the sharing, vigorous discussions and exercises that I have found to be most helpful in fostering and maintaining my strength and determination to abstain. The group is run by a small dedicated and compassionate team of counsellors who facilitate each meeting providing a fertile ground for learning and growing by all participants be they in a time of need or in a period of abstinence wishing to further strengthen their resolve and pass on their experiences. May I take this opportunity to thank you all for your support and guidance over the years".
PGF Services offers support groups in some locations. These support groups are for people who would like to work towards and maintain being 'gamble free'. Significant others are also welcome. The meetings have a semi-structured group format. The facilitators lead the group in a learning activity and support the group to remain focussed and supportive of one another. A testimonial from one of the attendees at the support group… "The PGF Auckland Support and Maintenance Group has been instrumental in keeping me gamble free. It is the sharing, vigorous discussions and exercises that I have found to be most helpful in fostering and maintaining my strength and determination to abstain. The group is run by a small dedicated and compassionate team of counsellors who facilitate each meeting providing a fertile ground for learning and growing by all participants be they in a time of need or in a period of abstinence wishing to further strengthen their resolve and pass on their experiences. May I take this opportunity to thank you all for your support and guidance over the years".
- Programme Areas
Addictions - other
- Programme Type
Community based support - gambling
- Regions
South Auckland, East Auckland, North Auckland, West Auckland, Central Auckland
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
GP, DHB clinical services, Corrections
Referral Process
Entry into the gambling support group meetings is by referral from the PGF counsellor. Please call 0800 664 262 for further information.
Description
PGF Services offers support groups in some locations.
A testimonial from one of the attendees at the support group…
"The PGF Auckland Support and Maintenance Group has been instrumental in keeping me gamble free. It is the sharing, vigorous discussions and exercises that I have found to be most helpful in fostering and maintaining my strength and determination to abstain. The group is run by a small dedicated and compassionate team of counsellors who facilitate each meeting providing a fertile ground for learning and growing by all participants be they in a time of need or in a period of abstinence wishing to further strengthen their resolve and pass on their experiences.
May I take this opportunity to thank you all for your support and guidance over the years".
At PGF Services our face-to-face counselling is free, professional and confidential. Counselling is available throughout New Zealand for individuals, couples, families and groups so you can get the help and support you need and it won’t cost you anything. We also offer counselling by telephone for people in remote areas or who are housebound.
At PGF Services our face-to-face counselling is free, professional and confidential. Counselling is available throughout New Zealand for individuals, couples, families and groups so you can get the help and support you need and it won’t cost you anything. We also offer counselling by telephone for people in remote areas or who are housebound.
- Programme Areas
Addictions - other
- Programme Type
Community based support - gambling
- Regions
MidCentral, South Auckland, East Auckland, West Auckland, Dunedin - South Otago, Waikato, Central Auckland, Hutt, Canterbury, Taranaki, Wellington, Lakes, North Auckland, Bay of Plenty, Whanganui, South Canterbury
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
Phone: 0800 664 262
Email: Online Referral Form: Click here<br />
Find a PGF Clinic Near You
Please note that some of our clinic locations have different opening hours and may not be open every day. To find a clinic address and opening hours please click here.
Description
At PGF Services our face-to-face counselling is free, professional and confidential. Counselling is available throughout New Zealand for individuals, couples, families and groups so you can get the help and support you need and it won’t cost you anything. We also offer counselling by telephone for people in remote areas or who are housebound.
Our organisation can act on behalf of a gambler to request that a gambling provider prevents that person from entering their venue.
Our organisation can act on behalf of a gambler to request that a gambling provider prevents that person from entering their venue.
- Programme Areas
Addictions - other
- Programme Type
Venue exclusion for problem gamblers
- Regions
MidCentral, South Auckland, East Auckland, Central Lakes, West Auckland, Dunedin - South Otago, Waikato, Central Auckland, Hutt, Canterbury, Taranaki, Wellington, Lakes, North Auckland, Bay of Plenty, Whanganui, South Canterbury
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
Phone: 0800 664 262
Email: Online Referral Form: Click here<br />
Find a PGF Clinic Near You
Please note that some of our clinic locations have different opening hours and may not be open every day. To find a clinic address and opening hours please click here.
Description
Our organisation can act on behalf of a gambler to request that a gambling provider prevents that person from entering their venue.
Disability Assistance
Wheelchair access, Wheelchair accessible toilet, Mobility parking space, Quiet, low sensory environment, Support to make decisions, Assistance to move around, More space to move around
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, Online / virtual / app
Document Downloads
-
Referral Form
(DOCX, 241.1 KB)
A referral form is attached if required. This referral form provides us with information about the client and details of the referring agency. Otherwise appointments can be made by phoning 0800 664 262.
Parking
Instructions on parking and how to find us will be given to you upon confirmation of your counselling appointment.
Website
Contact Details
109 Anglesea Street, Hamilton
Waikato
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Phone
0800 664 262
Email
Website
109 Anglesea Street
Hamilton Central
Hamilton
Waikato 3204
Street Address
109 Anglesea Street
Hamilton Central
Hamilton
Waikato 3204
Postal Address
PO Box 19311
Hamilton 3244
128 Khyber Pass Road, Grafton, Auckland
Central Auckland
8:30 AM to 5:00 PM.
-
Phone
0800 664 262
Email
Website
5-7 Vivian Street, Te Aro, Wellington
Wellington
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Phone
0800 664 262 for appointment
Website
Eastgate Mall, Buckleys Road, Linwood, Christchurch
Canterbury
9:00 AM to 5:00 PM.
-
Phone
0800 664 262 for appointment
Website
Dunedin Community House, 43 Princes Street, Dunedin
Dunedin - South Otago
9:00 AM to 5:00 PM.
-
Phone
0800 664 262 for appointment
Email
Website
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This page was last updated at 3:04PM on June 26, 2024. This information is reviewed and edited by PGF Services (Problem Gambling Foundation).