Volunteer Services

• On entering the main foyer of the hospital you are likely to be greeted by one of the Green Coat Volunteers
• They provide directions and / or walk with people to find their required location

Postal Services

There is a post box in the main reception area that accepts mail for Post -Economy, Fast, and International. Cards and stamps can be purchased from the hospital pharmacy.

Mail is cleared Monday - Friday at 6pm.

0800 501 501 www.nzpost.co.nz

Chaplaincy and Kaumatua Services

Our Chaplains, and Kaumātua and Whaea provide pastoral care, spiritual support, leadership and guidance to patients, families, staff, visitors and friends at the hospital.

They work full time in the hospital providing a 24-hour service, and are available to all persons of any denomination, faith community, or none. The Chaplains, and Kaumātua and Whaea are committed to the spirit of the Treaty of Waitangi and cultural sensitivity, acknowledging each person's culture.

There is a Spiritual Centre, Ahurewa, that everyone is welcome to visit located on the 3rd floor of the tower block.

A worship service is held every Sunday at 11am in the Chapel located in the Spiritual Centre. The first Sunday of every month is a Catholic Mass, all are welcome.

Ahurewa opened in early December 2015, after three years in the making. It is the new base for our chaplains, a space for patients, whānau and staff to share. The Centre caters for multiple faiths and all people from all denominations are encouraged to use it.

The new Spiritual Centre encompasses the Chapel of St Luke, a prayer room, quiet room, and also two seminar rooms. 

To contact a chaplain please call (09) 486 8920 and ask to speak to the 'on call' chaplain.

Interpreting Services

Waitematā Auckland Translation and Interpreting Service (WATIS) is a division of our Asian Health Support Service.

WATIS provides interpreting and translation services 24 hours a day, seven days a week for many languages, including sign language.

It may take longer to arrange an interpreter if there is a gender preference or it is for an uncommon language for the geographical area.

The languages available for translation/interpretation are:

Algerian, Arabic, Armenian, Bangla (Bengali), Belorussian, Bosnian, Bulgarian, Burmese, Cambodian (Khmer), Chinese (including Cantonese, Chiu Chow, Foochow, Hakka, Hokkien, Mandarin, Shanghainese, Taiwanese, Teochew), Cook Island Māori (Rarotongan), Croatian, Czech, Dari (Afghani), Dutch , Ethiopian (Amharic), Farsi (Iranian, Persian), Fijian Hini, Filipino, French, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Irapine, Italian, Japanese, Kinyarwanda, Kiribati, Kirundi, Korean, Kurdish, Kuwaiti, Lao, Lebanese, Macedonian, Malay, Māori, Niuean, Pampango, Polish, Portugese, Punjabi, Pushtu, Romanian, Russian, Samoan, Serbian, Serbo-Croatian, Sign Language, Sinhalese, Slovak, Somali, Spanish, Sri Lankan, Sudanese, Swahili, Swedish, Tahitian, Tagalog, Tamil, Telugu, Thai, Tokelau, Tongan, Turkish, Tuvaluan, Ukranian, Urdu, Vietnamese, Yugoslavian.

Banking Services

An Automatic Teller Machine (ATM) is located in the main foyer of the hospital.

Branches of the main banks are located a short distance away either on Kitchener Road in Milford or in the Takapuna shopping area.

Telephones

In some areas of the hospital you will not be allowed to use a mobile phone due to interference with vital equipment. Please check with staff in the area before using a mobile phone.