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Lakes DHB Audiology

Public Service, Allied Health



Services Provided Under the National Covid Alert Levels:

Alert Level 1 - Normal services continue -  in person appointments

Alert Level 2 - Normal services resumed -   in person appointments

Alert Level 3 - General services restricted, some  appointments to meet clinical urgency

Alert Level 4 - Acute services only


The Audiology Department offers full hearing assessments and hearing aid fittings for all ages.

Services are provided by Audiologists who are members of the NZ Audiological Society.

Our primary role is assessing children and adults referred by medical practitioners, educational personnel and health care workers in the community. We also support the Ear, Nose and Throat specialists in outpatient clinics.

Services include:

0 months to 16 years - Diagnostic hearing assessment (tests chosen based on the age of the child)

  • Auditory Brainstem Response Testing
  • Visual Reinforcement Audiometry
  • Play Audiometry
  • Child Hearing Test / Puretone Audiometry
  • Speech Testing
  • Otoacoustic Emission Testing
  • Immittance Audiometry
  • Auditory Processing Disorder Testing

16 years and over - Diagnostic hearing assessment

  • Puretone Audiometry
  • Speech Testing
  • Immittance Audiometry
  • Auditory Processing Disorder Testing
  • Ototoxic Monitoring

Hearing aid service

  • We see all children until 16 yrs old or 21 if they are attending university.
  • For adult hearing aid fitting services: only for those who meet the criteria for the 'Enable Hearing Aid Funding Scheme' or those with a Community Services Card or those with severe to profound hearing loss.
  • Hearing aid repairs.
  • We do not see patients for ACC or Veterans affairs.


Where to find us: see the Rotorua Hospital map here.

We also provide visiting services to Taupō Hospital at least once a month.



Name    Role  Extension Number 
Aura Ramos    Audiologist (Team Leader)  7919
Charmalika Abeyewardene    Audiologist  7919 
Apisara Ngampravatdee   Audiologist 7919
    Administrative Support  7919 

Referral Expectations

Most referrals come from medical practitioners, educational personnel and health care workers in the community.


New Zealand citizens or those who have obtained permanent residence are entitled to publicly funded health care.

Non-residents may be required to pay for their health care.

Click here to read more about eligibility for funded care at Lakes DHB.


Mon – Fri8:00 AM – 4:30 PM


Click here to find your nearest community pharmacy.


Click on the location links for more information on your trip to Rotorua Hospital or Taupō Hospital, including:

Other Useful Links: (New Zealand Audiological Society) (Audiology training programme – has good links within site) (good resource for links on all subjects relating to hearing loss)

Contact Details

Taupō Hospital
38 Kotare Street

Information about this location

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Street Address

Taupō Hospital
38 Kotare Street

Postal Address

Taupō Hospital
PO Box 841
Taupō 3351

This page was last updated at 12:51PM on September 16, 2021. This information is reviewed and edited by Lakes DHB Audiology.