National Child Rehabilitation Service | Waitematā

“Mā mu aka kite a muri, Mā muri ka ora a mua”

“Those who lead give sight to those who follow; those who follow give life to those who lead”

Criteria for admission

•       The tamariki/rangatahi, child/young person:

–      Has a complex presentation requiring specialised rehabilitation to maximise functional potential.

–      Is under 16 years of age or whilst still in full time education and under paediatric care – (18yo if long term disability and still in school).

–      Must be medically stable.

–      Has to have an Identified Lead Paediatric Consultant, and/or a link to a tertiary consultant.

–      Must be able and ready to participate in a rehabilitation programme which is family centred, goal directed and time framed.

–      Must have an identified primary caregiver who can be a resident for inpatient stays.

How to refer

-          If under Northern region, please complete E-referral

o   ‘National Child Rehabilitation (Wilson Centre)’ if home team is lead consultant and not under rehabilitation paediatricians.

o   ‘Paediatric Rehabilitation Service’ if wanting to be managed under the rehabilitation paediatricians.

-          If outside of northern region, please complete the form below and send to ncrsreferrals@waitematadhb.govt.nz

• General Visiting Hours: 8:00 AM – 8:00 PM 

Please speak to the team if wishing to visit outside these hours

We have free parking with disabled spaces available. 

Frequently asked Questions (FAQ's)

How long will we be at NCRS?
Each child and whānau’s journey is different. Some children will stay for a pre-arranged amount of time. The length of stay for others will be dependent on their progress and goals. Please let us know if you have any whānau or work commitments that may impact your length of stay. 

What do we do during downtime and at weekends?
It is important that your child gets the right amount of rest and activity. Your rehab team will help you to work out the right balance and will give you ideas for suitable activities.

When can my child go off-site?
Please discuss with your rehab team if you are wanting to take your child off-site. In order to keep your child safe, the rehab team (including rehab doctors) will need to assess your child to find out if it is safe for them to go out - this process could take a few days. Things we may look at include:

- Equipment needs
- Ability to get in and out of the car safely
- Safety
- Fatigue

Do I need to pay for equipment?
If your child needs essential equipment, one of your therapists can apply for funding through the Ministry of Health (MOH) or ACC.

Can I take photos and videos of my child?
Please gain the permission from the therapist working with your child. In shared therapy areas, please keep staff and other children out of the photos to respect their privacy.

What supports are available after leaving NCRS?
Working together, we will help identify appropriate supports for when your child goes home. This may include therapy input, support in Kura /school/pre-school, support at home etc.

How do I give feedback?
We value feedback from patients and families  on the service they received and their patient experience Your feedback and suggestions help us to make sure we provide the best possible care. If you have a compliment, suggestion, criticism or complaint we’d like to hear about it:

- Talk it through with any member of your team
- Give feedback to Carolyn Davies, Rehabilitation Service and Site Manager or Hannah Harper, Charge  Nurse Manager
- There is also the opportunity for you and your child to give anonymous feedback at the end of your stay through our electronic patient satisfaction survey
- You can contact WDHB Quality team by phone: (09) 486 8920 Ext 43153; submit a feedback form online https://www.waitematadhb.govt.nz/contact-us/  or send feedback by post



A video tour of the National Child Rehabilitation Centre

www.waitematadhb.govt.nz/