Social Work | Counties Manukau : Healthpoint

Middlemore Hospital

Contact Details

Phone (09) 276 0000 or FREEPHONE 0800 266 513
Email customerservice@cmdhb.org.nz

Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799

Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660 or O800 266 513
Email: customerservice@cmdhb.org.nz

Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513

Street Address

Middlemore Hospital
Hospital Road
Ōtāhuhu
Auckland

Postal Address

Private Bag 93311
Ōtāhuhu
Auckland 1640
New Zealand

Description

Social Work Service

Social Workers are registered health professionals who work together with health practitioners to provide a comprehensive service to patients and their family/whaanau.

Social Workers undertake a comprehensive biopsychosocial assessment with patients. This includes a review of a patient's social, emotional, spiritual, environmental, financial and support needs and determines how this may impact on the patient's health and wellbeing. CM Health Social Workers also support the patient and their family/whaanau with accessing supports. Social Workers work in the hospital as well as with outpatients and community.

Social workers work across a range of areas such as:

Medical wards
Surgical wards
Women's Health
Maternity
Paediatrics
Renal Medicine
Emergency Department
Cancer Psychological Support
National Burns Centre
Assessment Treatment and Rehabilitation
Child Development Community Services
Centre for Youth Health
Community Health teams
Auckland Spinal Rehabilitation Unit
Māori Health Te kahui Ora
Pacifica Health Fanau Ola

Referral Expectations

A referral to see a social worker can be made by any other health professional or patients can self refer.

Referral Criteria to Social Work Service:

Supportive counselling – grief and loss, impact of hospitalisation, lifestyle changes, adjustment to newly diagnosed health status and traumatic births
Care and protection of children
Discharge planning
Trauma - accident, amputations, acute presentation of illness
Stress and anxiety
Family violence/Intimate Partner Violence
Elder abuse and neglect
Suicide
Terminal illness - palliative care
Death
Drug and alcohol
Conflict resolution - problem solving
Family/Carer stress
Frequent admissions

Contact:

Social Work Section Head: Medical and Renal: (09) 276 0044 ext. 58307
Social Work Section Head: Surgical: (09) 276 0044 ext. 58382
Social Work Section Head: Assessment, Treatment and Rehabilitation and Spinal Unit: (09) 270 9008
Weekend Social Worker – 021 245 1930

Hours of Service: 8am to 4.30pm weekdays

8.30am to 4.30pm weekends

Fees and Charges Description

There are no charges for services to public patients if you are lawfully in New Zealand and meet the eligibility criteria set by the Ministry of Health.

If you do not meet the criteria, you will be required to pay for the full costs of any social work service that you need.

To check whether you meet the specified eligibility criteria, visit the Ministry of Health website:

www.health.govt.nz

If there are any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.

Hours

Open today 8:00 AM to 4:30 PM.

Mon – Fri	8:00 AM – 4:30 PM
Sat – Sun	8:30 AM – 4:30 PM

After hours in Emergency Department: 4:00pm - 9:00pm

Services Provided

Social work

Social Work | Counties Manukau