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Allied Health | Waitematā | Te Whatu Ora

Public Service, Allied Health, Community Health, Physiotherapy, Occupational Therapy (OT), Speech Language Therapy, Dietitian

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Description

Formerly Waitemata DHB Allied Health

Te Whatu Ora - Waitematā Allied Health provides the following services: 

 

Allied Health Services operate at both North Shore and Waitakere hospitals and community bases.

For general feedback regarding Allied Health, please contact Jude Sprott, Operations Manager, Allied Health, Specialty Medicine & Health of Older People on (09) 486 8920 x 47252.

For further information regarding the specific professions, please click the links above. 

How do I access this service?

Referral

Referral Expectations

Community Allied Health Services

According to service specifications provided by the funder, referrals to Allied Health are taken from self or, with the patient's permission, family/ whānau, GPs, hospital staff, specialists and other health professionals.

Please phone the Referral Screener for all requests, information and advice:

Phone:  (09) 486 8945 ext 43222 (8.00am-4.30pm; Monday to Friday)

Email:  OlderAdultsHomeHealth@Waitematadhb.govt.nz

Fees and Charges Description

For New Zealand citizens and permanent residents, no fees apply for services provided by Allied Health. For non-residents, a cost may apply. If you have any concerns regarding the cost of your healthcare, please click here for more details.

Hours

Mon – Fri 8:00 AM – 4:30 PM

For Physiotherapy and Social Work weekend services, please click on links to professions below.

Services

Medical Wards

Depending on the reason for admission to a medical ward, you may require input from any of the allied health professions. Our goal is to assist you in returning to the best level of function possible.

Depending on the reason for admission to a medical ward, you may require input from any of the allied health professions. Our goal is to assist you in returning to the best level of function possible.

Surgical Wards

For a period following surgery, you may have difficulty managing your normal daily activities. The allied health team is here to assist in helping you adapt as well as possible through: education on how to adjust, equipment to make tasks such as showering more manageable, or sourcing services for assisting with housework etc where indicated.

For a period following surgery, you may have difficulty managing your normal daily activities. The allied health team is here to assist in helping you adapt as well as possible through: education on how to adjust, equipment to make tasks such as showering more manageable, or sourcing services for assisting with housework etc where indicated.

Orthopaedic Wards

Whether you are having planned surgery such as a hip or knee replacement or you break a bone and need to be admitted to hospital, the allied health team will assist you in managing the difficulties that arise. This may be learning how to manage as independently as possible, being provided with information about services available in the community or receiving support to deal with a new and challenging injury.

Whether you are having planned surgery such as a hip or knee replacement or you break a bone and need to be admitted to hospital, the allied health team will assist you in managing the difficulties that arise. This may be learning how to manage as independently as possible, being provided with information about services available in the community or receiving support to deal with a new and challenging injury.

Emergency Department & Admission and Discharge Unit

Social Work, Physiotherapy and Occupational Therapy are available to assist in making your return home from the Emergency Department as safe as possible. If other services are required, they can be organised on a case-by-case basis.

Social Work, Physiotherapy and Occupational Therapy are available to assist in making your return home from the Emergency Department as safe as possible. If other services are required, they can be organised on a case-by-case basis.

Intensive Care & High Dependency Units

At times of serious illness that require admission to the ICU/HDU, both Social Work and Physiotherapy are available to provide support and input to maximise your or a family member's return to health. This can be a traumatic experience for all involved and a social worker can support through this process. Physiotherapists will assist in managing difficulties with your breathing and keeping your body moving as much as possible. If you remain in either unit for an extended period of time, then you may require input from an Occupational Therapist or a Speech Language Therapist. This input can be organised on a case-by-case basis.

At times of serious illness that require admission to the ICU/HDU, both Social Work and Physiotherapy are available to provide support and input to maximise your or a family member's return to health. This can be a traumatic experience for all involved and a social worker can support through this process. Physiotherapists will assist in managing difficulties with your breathing and keeping your body moving as much as possible.

If you remain in either unit for an extended period of time, then you may require input from an Occupational Therapist or a Speech Language Therapist. This input can be organised on a case-by-case basis.

Community & Outpatients

Allied Health services will be provided in a setting most appropriate for service delivery and will include (but not limited to) considerations such as cultural appropriateness, accessibility, the most effective and efficient use of resources, and where the best outcomes will be achieved. Entry Criteria The Service Users are those eligible people who meet one or more of the following criteria: require allied health services to improve their health status; without allied health services they are at risk of further deterioration in their personal health status; have a disability and their functional ability is compromised or at risk of deterioration; are residents* living in residential homes/ care facilities - they are eligible for allied health services, supplies and equipment under the same criteria as people living in their own homes, if these services are not funded through another service specification; are residents of aged related residential care facilities - they are eligible for allied health assessment and rehabilitation services including assessment for, and advice on, individualised customised equipment; but not for delivery of maintenance or on-going treatment, supplies or provision of non-customised equipment; require Allied Health Services assessment for necessary equipment or housing modifications to facilitate their discharge from hospital; are assessed as having a need for Allied Health Services following their discharge from a hospital. * includes people with intellectual and/ or physical disabilities, or mental illness and addictions.

Allied Health services will be provided in a setting most appropriate for service delivery and will include (but not limited to) considerations such as cultural appropriateness, accessibility, the most effective and efficient use of resources, and where the best outcomes will be achieved.

 

Entry Criteria

The Service Users are those eligible people who meet one or more of the following criteria:

  • require allied health services to improve their health status;
  • without allied health services they are at risk of further deterioration in their personal health status;
  • have a disability and their functional ability is compromised or at risk of deterioration;
  • are residents* living in residential homes/ care facilities - they are eligible for allied health services, supplies and equipment under the same criteria as people living in their own homes, if these services are not funded through another service specification;
  • are residents of aged related residential care facilities - they are eligible for allied health assessment and rehabilitation services including assessment for, and advice on, individualised customised equipment; but not for delivery of maintenance or on-going treatment, supplies or provision of non-customised equipment;
  • require Allied Health Services assessment for necessary equipment or housing modifications to facilitate their discharge from hospital;
  • are assessed as having a need for Allied Health Services following their discharge from a hospital.

* includes people with intellectual and/ or physical disabilities, or mental illness and addictions.

Services Not Covered

The Allied Health services listed above relate to service for adults with physical health conditions. If Occupational Therapy, Physiotherapy, Speech Language Therapy or Social Work is required for patients in Mental Health, Maternity Services or Paediatrics, then please contact the relevant departments.

The Allied Health services listed above relate to service for adults with physical health conditions. If Occupational Therapy, Physiotherapy, Speech Language Therapy or Social Work is required for patients in Mental Health, Maternity Services or Paediatrics, then please contact the relevant departments.

Services Provided

Disability support services

Disability information and advisory services

  • Disability information and advisory services
Injury support services

Rehabilitation

  • Rehabilitation
Wellness / healthy lifestyle

Travel Directions

North Shore Hospital

To get to Physiotherapy Outpatients or the Allied Health Department, park in the main carpark and walk towards the hospital building. Instead of entering through the main entrance, make your way to the left and enter through ENTRANCE 3.

Once through Entrance 3, walk straight, passing through 3 sets of doors until you reach the end of the corridor. You are now at the Allied Health/Physiotherapy Reception Desk.

Waitakere Hospital

Option 1: Enter through the main entrance and follow signs to THERAPY DEPARTMENT.

Option 2: Enter through Entrance F and follow signs to THERAPY DEPARTMENT.

Region

North Auckland, West Auckland

Contact Details

Waitakere Hospital

West Auckland

Lincoln Road
Henderson
Waitakere

Information about this location

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Get directions

Street Address

Lincoln Road
Henderson
Waitakere

Postal Address

Allied Health
Te Whatu Ora Health NZ - Waitematā
PO Box 93 503
Takapuna
North Shore 0740

This page was last updated at 2:04PM on November 20, 2023. This information is reviewed and edited by Allied Health | Waitematā | Te Whatu Ora.