North Auckland, West Auckland > Public Hospital Services > Waitematā District Health Board (WDHB) >

Waitematā DHB Community Social Work

Public Service, Allied Health, Community



About the Service

Social workers provide assessment, therapeutic conversations, information provision and complex problem solving for people experiencing:

  • Emotional stress experienced as a result of changes in health 
  • Grief and loss associated with health changes, and changing roles
  • Relationship issues eg. carer stress, changing roles and family dynamics
  • Vulnerable Adult safety concerns regarding abuse or neglect
  • Complex social problems impacted by on-going health issues.

Referral Expectations

Referrals to Allied Health community social work are taken from:

Self or, with the patient’s permission -

  • family/whānau
  • GPs
  • hospital staff
  • specialists and other health professionals.


Entry criteria

  • Individuals and families struggling to deal with personal, emotional, relationship and social problems that are health or disability related.
  • Adults over the age of 16 years.


Referrals are not accepted for the following:

  • Assessment for home support services, carer relief and residential care services: refer to Needs Assessment & Service Co-ordination (NASC).
  • Mental health counselling:  refer to the appropriate Mental Health Service.
  • Alcohol and drug issues:  refer to Community Alcohol and Drug Service.
  • Financial/budgeting and accommodation.
  • Residents living in residential homes/ care facilities who require ongoing interventions.
  • Children with a disability who are over 16 and still attend school:  refer to Child Development Service.


Please telephone the Referral Screener for all requests, information and advice:
Phone: (09) 486 8945 ext 43222 (8.00am - 4.30pm; Monday to Friday - closed on public holidays)
Email: (for referrals)


There is no charge for this service.


Mon – Fri8:00 AM – 4:30 PM

Closed on Public Holidays.

Document Downloads