Auckland Regional Burn Service/ National Burn Service

Middlemore Hospital

Contact Details

Phone (09) 276 0000 or FREEPHONE 0800 266 513
Email customerservice@cmdhb.org.nz

Patient Enquiries (09) 276 5004 or 0800 266 513
Information or Visiting Hours (09) 270 4799
 
Outpatient appointments & surgical booking enquiries:
Ph (09) 277 1660  or O800 266 513
Email: customerservice@cmdhb.org.nz

Emergency Department: Open 24 hours / 7 days, Phone (09) 276 0000 or
FREEPHONE 0800 266 513

Street Address

Middlemore Hospital
Hospital Road
Ōtāhuhu
Auckland

Postal Address

Private Bag 93311
Ōtāhuhu
Auckland 1640
New Zealand

Description

The National Burn Service is part of the Department of Plastic Surgery at Middlemore Hospital and serves as the Regional Burn Unit for the same catchment area as the Department of Plastic Surgery (north of the Bombay Hills). 

Incorporated on-site is the National Burn Centre (NBC) which cares for the most severe burn injured patients from both local region and around the country. The National Burns Centre is part of a larger burn care network with existing regional burn treatment facilities in Christchurch, Hutt Valley and Waikato. Staff work closely with these units to manage referrals.

Middlemore’s state-of-the art National Burn Centre opened on Friday 16 June 2006. The facility provides treatment and rehabilitation for some of New Zealand’s most severe burn patients.

What is a burn?

A burn can be caused by heat (e.g. hot water, fire or contact with hot objects), electricity, radiation or chemicals. Skin is typically damaged, although deeper burns can involve underlying fat and muscle. The three important factors in determining the seriousness of a burn are (1) the size of the burn, (2) the depth of the burn (see below) and (3) its location.

Small superficial burns typically only require pain relief and the appropriate dressing to allow spontaneous healing and can be managed at home with support. Larger or deeper burns may require admission into hospital for specialist treatment.

Burn injuries can be devastating and even life-threatening. Even a small burn, not treated well, can result in life-long scarring and/or disability. Treatment of burns, even minor ones, can involve a whole team of specialists dedicated to restoring form and function.

Modern treatment of burn injuries involves early assessment and treatment aimed at getting the wound spontaneously healed within two to three weeks to minimise scarring. At times this can be done with dressings alone. At other times surgery is required to achieve healing with minimal scarring.

Follow-up outpatient appointments with members of the burn team to achieve the goal of maximising return of function and minimising scarring and disability may take weeks or months, even years.

Immediate first aid treatment begins with appropriate first aid:
  • Stop the burning process
  • Remove any easily-removable affected clothing 
  • Cool the burn with cool running water for 20 minutes, then keep the area warm and dry. Ice should not be used on the burn wound.
  • Keep the patient warm at all times 
  • Seek medical advice for wounds that blister or if there are any concerns.

Referral Expectations

Depending on how serious the burn is (in depth, size and location) burns may be treated as either an inpatient (admitted into hospital) or as an outpatient. In both instances, multiple health professionals (surgeons, nurses, physiotherapists and occupational therapists) will be involved. As required, a social worker or psychiatric liaison staff may be involved. 

Referrals into the system can come from your family doctor or via an emergency department.

Some outpatient clinics are staffed by all members of the burn team, others by the Burn Clinical Nurse Specialists alone. Referrals to these clinics can be made by your family doctor or following discharge from hospital.

Referral Criteria for National Burn Centre
  • Burns greater than 30% total body surface area (TBSA)
  • Full thickness burns to face, hands, genitalia or perineum
  • Burn injury with significant inhalation injury
  • Electrical burns - high voltage with underlying tissue damage
  • Significant chemical burns

Referral form:

http://www.nationalburnservice.co.nz/assets/Documents/Policies-and-guidelines/094a4cb523/referralform.pdf

 

On-call Burn Coordinator National Burn Centre Contact Details are:

  • Phone: 09 250 3800
  • Email:  
Referral Criteria for Regional Burn Unit
  • Burns greater than 10% total body surface area (TBSA) for adult or 5% in a child
  • Burns to special areas, e.g. face, hands, feet, perineum or over major joints
  • Full thickness burns greater than 5% TBSA
  • Electrical burns (including lightning injury)
  • Chemical burns
  • Burn injury with inhalation injury
  • Circumferential burns of the limbs or chest
  • Burn injury in patients at the extremes ages i.e. young children and the elderly
  • Burn injury in patients with pre-existing medical disorders that could complicate management, prolong recover or affect mortality
  • Any burn patient with burns and concomitant trauma (e.g. fractures) in which the burn injury poses the greater immediate risk of morbidity or mortality
  • Any burn suspected with abuse

RBU Referral Form:

http://www.nationalburnservice.co.nz/assets/Documents/Policies-and-guidelines/c84fe59f65/RegionalBurnUnitReferralForm.pdf

 

Regional Burn Centre Contacts

Phone the on-call plastic surgery registrars:

  • Middlemore Hospital - (09) 276 0000 or 021 784 057
  • Waikato Hospital - (07) 839 8899
  • Hutt Hospital - (04) 570 9999
  • Christchurch Hospital - (03) 634 0640

Fees and Charges Description

There are no charges for services to public patients if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by Health New Zealand | Te Whatu Ora.   If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.

To check whether you meet the specified eligibility criteria, visit the Health New Zealand  website.

For any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.

Common Conditions / Services

Epidermal Burns (First Degree)
Superficial Dermal, Mid-Dermal and Deep-Dermal Burns (Second Degree)
Full Thickness Burns (Third Degree)
Inpatients
Inpatient Treatments - Pain Control, Wound Care and Therapy
Outpatients
Outpatient Treatments
Burns Clinics
Burn Size
Burn Depth

Visiting Hours

  • Visiting Hours: 2pm to 8pm
  • Visitor Limit: Maximum of two visitors at a time
  • Children Under 15: Generally not allowed. Exceptions must be pre-approved by the ward charge nurse and children must be supervised at all times.
  • No Fresh Flowers: To prevent infections from pollen entering wounds.

Contact Information:

  • General Information/Visiting Hours: (09) 270 4799
  • Patient Enquiries: (09) 276 5004
  • Tiaho Mai (Acute Mental Health Unit): (09) 270 4742

Public Transport

Daily train and bus services operate regularly through the day. The bus stop and train station are located directly outside the Hospital Road entrance.  

For further bus and train information, Auckland Transport (AT) Journey Planner, or phone 09-366 6400 or toll-free on 0800 10 30 80 if outside the local calling area.

Parking

Paid visitor parking spaces are available around the Middlemore Hospital.

  • Entry Instructions: Follow the signs to the visitor car park. Push button for a ticket. Remove the ticket to raise the barrier.
  • Autopay Stations: Located at both entrances of the hospital. After validating your ticket, you have 15 minutes to exit the car park.  Insert your ticket with the barcode facing up. Additional payment is required if you exceed this time.

Daily Parking Charges:

0-15 minutes FREE
15 minutes to 1 hour $5.00
1-2 hours $10.00
2-3 hours $15.00
3-4 hours $21.00
over 4 hours $26.00
Lost ticket fee $52.00
No part hours  

  

 

 

 

 



Free parking for 30 minutes between 2pm - 8pm

Between 2pm - 8pm visitors can park for 30 minutes with no charge.  The visitor must leave within the 30 minutes otherwise normal rates apply.

Hours of operation: 24 hours per day / 7 days a week


https://healthpoint.co.nz/public/burns/auckland-regional-burn-service-national-burn/