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Auckland DHB Pacific Planned Care Navigation Service

Public Service, Community, Community Health, Pasifika


The Pacific Planned Care Navigation Service was established in June 2020 with the aim of improving Pacific people’s long waiting time for elective surgery. Nine Pacific Clinical Nurse Specialists and a Nurse Lead work closely with the adult and child surgical services across Auckland DHB to support patients waiting to have surgery. The team walks alongside patients supporting with coordinating care and navigating through the surgical pathway to progress to surgery in a timely manner. Providing clinical education for our people is also a critical component of the care we provide.  Among the team Samoan, Tongan, Tuvaluan and Fijian languages are spoken to support patients who need English language support. We have found that English is a language barrier for many Pacific people waiting to have surgery.

As well as supporting Pacific patients, this project has also enabled ADHB to gather data (quantitative and narrative) to understand where system processes need to change to ensure equitable and timely care is provided.

Please note: we are not a transport service nor an interpreting service

Our model of care
From the point of engagement, we nurture our relationship with patients to deliver care that is culturally appropriate and empowering.  Six principles that underpin our work and care delivery are:

  • Cultural appropriateness
  • Family centred
  • Improving equity
  • Leadership through partnership
  • Prosperity
  • Life transformation & organisational cultural change

The next phase
The next phase of this project is to start providing support to Pacific people from referral in primary care through to surgery for those that will need surgery. The expectation is that there will be reduced time from referral to First Specialist Appointment and more significantly reduced time from First Specialist Consultation to surgical intervention, particularly for those requiring additional diagnostic or clinical input.


The team (clinical nurse specialists) and language spoken:

Pauline Fakalata (Team Lead) - Tongan
Verenika (Vuki) Nabete - Fijian
Lena Emani - Samoan
Kaye Feyzabadi - English
Juliet Ioka - Samoan
Katokakala Taukolo - Tongan
Emily Soapi - Tuvalu
Sisifa Piukala - Tongan
Lily Pulusi - Samoan


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?


We accept individual referral from services or clinicians that meet the following criteria:

  • Missed clinic appointments at least twice or more over the past year
  • Complex medical background and/or multiple…


Languages Spoken

English, Fijian, Samoan, Tongan, Tuvaluan

Services Provided

Pacific Island people

Child / Tamariki

Information & support

Older adult / Kaumātua

Youth / Rangatahi

Contact Details

  • Pauline Fakalata (Team Lead) – mob: 021 547809
  • Verenika (Vuki) Nabete - mob: 021 501724
  • Lena Emani- mob: 021 545446
  • Kaye Feyzabadi- mob: 021 571028
  • Juliet Ioka- mob: 021 1995339
  • Katokakala Taukolo – mob: 021 339674
  • Emily Soapi – mob: 021 536021
  • Sisifa Piukala – mob: 021 338469
  • Lily Pulusi – mob: 021 339560

This page was last updated at 9:50AM on June 30, 2021. This information is reviewed and edited by Auckland DHB Pacific Planned Care Navigation Service.