Community Health Service | Counties Manukau

You will be referred to the Community Health Service by your General Practitioner, Practice Nurse, hospital inpatient team or by the outpatient clinic.

What to expect
Your referral will be sent by email to our central referral centre where it will be processed and sent to the appropriate health provider. Some services do have waiting lists and referrals are seen in order of need/risk. If you are placed on a waiting list, you will receive a letter.

The first member of the Community Health Service who visits you will complete a comprehensive general assessment. This may take up to an hour. If another concern is identified they will then refer you on to the appropriate member of the team to assist you with this.

Your care will continue until the situation has been managed or resolved. A letter outlining the care you have received will be sent to your GP on discharge from our care.

While receiving care from us your GP still has the overall management of your care. The Privacy Act and the Code of Health and Disability Services Consumers’ Rights will be explained to you and at times we may need to share information about your progress with other healthcare professionals involved with your care. We provide home based care but there are also clinics available to people who are mobile.

District Nurse services are available 7 days per week. Service in the weekends and public holidays is limited to essential care only as we have reduced staffing levels. The other team members work Monday to Friday.
Most District Nursing visits are conducted between 9am – 2pm. We ask that you remain at home if you are expecting a visit. If you are not going to be home please call to let us know so that we can then visit someone else. If you are not at home for 2 visits we may discharge you back to your GP for ongoing care.

You will usually receive a phone call prior to our visit on the first occasion. Please ensure that dogs are restrained to allow access to your home and that other hazards are identified to the healthcare professional prior to their visit.

There are no charges for services to public patients if you are lawfully in New Zealand and meet one of the Eligibility Directions specified criteria set by the Ministry of Health.  If you do not meet the criteria, you will be required to pay for the full costs of any medical treatment you receive during your stay.

To check whether you meet the specified eligibility criteria, visit the Ministry of Health website.

For any applicable charges, please phone the Accounts Receivable Office on (09) 276 0060.

District Nurses: Service is available 7 days a week 8.00am - 4.30pm and evening as required. The weekend and evening visits are for essential care only. There is no evening service available in Pukekohe, Tuakau and Waiuku districts. Rapid Response Nurses (Pukekohe area only): Service is available 8.00am to 4.30pm Monday to Friday  

Parking at all bases is available free of charge

South Auckland, East Auckland

www.countiesmanukau.health.nz/