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Lakes DHB - Taupō Hospital Emergency Department

Public Service, Emergency


12:00 AM to 12:00 AM.


Service delivery during COVID-19

Alert Level Service Delivery
Level 4

All patients presenting to the ED will be screened for possible COVID-19 before entering. That includes answering questions about your current health status and having your temperature taken.

If you are considered a possible or probable COVID-19  patient then you will be taken directly to the Isolation area in ED. This area is staffed by Doctors and Nurses wearing full Personal Protection Equipment (PPE).

You will be swabbed for COVID-19 and if you require admission but remain a COVID possible/probable you will be transferred to the COVID ward or paediatric isolation area in Rotorua Hospital. If you require admission but are not considered a COVID possible/probable you will be admitted to the appropriate specialty ward in Rotorua.

If you meet the criteria for discharge you will be discharged home and asked to remain in isolation until your COVID swab results are available.

Patients attending ED are not allowed any support person/visitors while in Level 4.

Level 3 As per Level 4 however patients attending ED are allowed one support person/visitor with them. That persons must also be screened for COVID 19 as well.

The Emergency Department is for the treatment of medical emergencies and less urgent cases, when alternative care is not available. Your GP is better for non-urgent health matters and ongoing treatment.

Where is the Emergency Department? See the Taupō Hospital map here.



The ED staff are a dedicated team of doctors and nurses who specialise in emergency medicine. 

St John Friends of the Emergency Department (FEDs) support the work of our staff by providing assistance and reassurance to patients.  They offer a listening ear and practical help with tasks like phone calls.  They will ensure you are warm and comfortable.



Referral Expectations

On arrival at the Emergency Department you will be seen by a triage nurse who assesses the urgency of your condition. Triage is a recognised process to ensure that the most urgent cases are seen before less urgent cases irrespective of the arrival time. This means that if you have a less urgent problem you may be asked to take a seat in the waiting room or sometimes advised to make an appointment with your GP.

You may need to have clinical tests such as a blood test or x-ray. If this happens then you will need to wait for the results of these tests before the healthcare team can continue your treatment. 

Your treatment plan may include referral to Rotorua Hospital for further tests or specialist treatment or you may be admitted to the inpatient unit at Taupō Hospital.  This will be arranged for you.

Throughout your treatment, your privacy and dignity will always be respected. 

If you have any concerns, please let staff know.


New Zealand citizens or those who have obtained permanent residence are entitled to publicly funded health care.

Non-residents may be required to pay for their health care.

Click here to read more about eligibility for funded care at Lakes DHB.


12:00 AM to 12:00 AM.

Mon – Sunmidnight – midnight

24 hours a day, 7 days a week

Public Holidays: Open on all public holidays..


Click here to find your nearest community pharmacy.


While you wait

If your condition is deteriorating while you are waiting please let the triage nurse or receptionist know.

After assessment you may be asked to wait in the waiting area or in a treatment cubicle.  While you wait, hospital staff will try to make sure you are as comfortable as possible.  

If you need to leave the waiting area make sure you let staff know, and ask them before you eat or drink anything as it may affect your treatment.

You are entitled to have a support person with you.  We ask that you limit this to two people while you are in the Emergency Department.

Waiting can be frustrating, but for everyone's comfort and safety, please treat others with respect. 

Your trip to Taupō Hospital

Click here for more information about your trip to Taupō Hospital, including:

  • Travel directions
  • Public transport
  • Parking
  • Refreshments
  • Security

Contact Details

Kotare Street
Taupō 3330

Information about this location

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Get directions

Street Address

Kotare Street
Taupō 3330

Postal Address

Private Bag 3023
Rotorua Mail Centre
Rotorua 3046
New Zealand

This page was last updated at 11:00AM on August 19, 2021. This information is reviewed and edited by Lakes DHB - Taupō Hospital Emergency Department.