Complaints and Feedback

We welcome feedback (compliments, suggestions, enquiries or complaints) from patients and whaanau as it helps us improve our services.

Note:

• If you need medical advice or attention, please call Healthline on 0800 611 116 or visit your GP or local Accident & Medical Clinic. For serious injury and health concerns go to a hospital Emergency Department or call 111.
  
  
• If you or your whaanau are admitted in the hospital and have an immediate concern about your treatment or care, please speak directly to those providing your care or to the manager of that area. If you feel uncomfortable talking to these people or are not satisfied with their response, you can share your concerns with us by contacting our Feedback Central Team as below. 
  
  
• Please be assured that your care will remain unaffected by the feedback you provide. We value your input and are committed to maintaining the highest standard of care regardless of any feedback received.

Please complete our online feedback form.