Asian and Ethnic Health Services : Healthpoint

3 Mary Poynton Crescent, Takapuna

Contact Details

Phone 0800 88 88 30

1) Asian Health Services - General enquiries

0800 88 88 30 or DDI 09 442-3232

2) Asian Patient Support Service

North Shore Hospital 09 486-8920 extn. 47101

Waitakere Hospital 09 837-8831

3) Asian Mental Health Service

09 486-8920 extn. 47321 or DDI 09 487-1321

4) WATIS Interpreting

Watis@waitemataDHB.govt.nz

Street Address

3 Mary Poynton Crescent
Takapuna
North Shore
Auckland 0740

Postal Address

Private Bag 93 503
Takapuna
Auckland 0740

Description

Asian and Ethnic Health Services (AEHS) is a unique Asian Ethnic specialised service among 20 health districts in Aotearoa New Zealand and currently managed by Health New Zealand Te Whatu Ora.

The aim of Asian and Ethnic Health Services is to improve access to healthcare services, patient experience, and the health status for culturally and linguistically diverse patients and their families. Service priorities are to:

achieve better health outcomes
improve communication
reduce inequalities
remove cultural barriers by providing access to culturally appropriate services

Staff

Asian and Ethnic Health Services (AEHS) has approx. 270 people (bi-lingual professionals, cultural workers, bureaus and health interpreters) to serve culturally & linguistically diverse communities (cover142 + languages and dialects)

Leadership Team (LT) Members

Grace Ryu - Group Manager, Asian and Ethnic Health Services (AEHS)
Dr Susan Knox - Project Manager, Asian and Ethnic Health Services (AEHS)
Hong Lo - Team Leader, WATIS Interpreting Service (24/7)
Ivy Liang - Team Leader, Asian Patient Support Service (APSS)
Hannah Lee - Team Leader, Asian Mental Health Service (AMHS)
Kitty Ko - Asian Health Gain Advisor

Fees and Charges Categorisation

Free

Fees and Charges Description

Asian Health Line 0800 88 88 30 - Free service for people who need NZ Health and Disalility Service information and support.
Asian Patient Support Service - Free service for North Shore Hospital and Waitakere Hospital users.
Asian Mental Health Service - Free service for the Specialist Mental Health and Addction Service clients and their families (Te Whatu Ora Waitemata) and Asian women who are expriencing psychological issues during their parinatal period.
WATIS - Free service for Te Whatu Ora Waitemata patients or clients who are eligible for free public health and disability services.

Hours

Closed today.

Mon – Fri	8:30 AM – 5:00 PM

Languages Spoken

Albanian, Arabic, Bengali, Bosnian, Burmese, Cambodian, Cantonese Chinese, Chinese, Cook Islands Māori, Croatian, Czech, Dari (Afghan Persian), Dutch, English, Farsi, Fiji Hindi, Filipino, Foochow, German, Greek, Gujarati, Hakka, Hokkien, Hungarian, Indonesian, Italian, Japanese, Kiribati, Korean, Macedonian, Malay, Mandarin Chinese, Nepali, Niuean, New Zealand Sign Language (NZSL), Pashto/Afghani, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Shanghainese, Spanish, Swahili (Kiswahili), Swedish, Tagalog, Tahitian, Taiwanese, Tamil, Telugu, Thai, Tokelauan, Tongan, Tuvaluan, Ukrainian, Urdu, Vietnamese, Afrikaans, Cebuano, Hindi, Fijian, Interpreting Service

Programmes+ Refine

Asian Mental Health Service (AMHS)

Find out here how to make referrals, how to contact us and what our service can offer

Programme Areas: Helplines / e-mental health, Maternal mental health or addiction, Mental health
Programme Type: e-mental health apps and online tools, Maternal counselling and support, Mental health assessment and treatment, Peer / advocacy / group / family whānau support, Refugee / migrant
Regions: North Auckland, West Auckland
Age Groups: Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
Referral Types: Self referral, GP, DHB clinical services

Referral Process

On-line Referral:
https://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C

Description

Find out here how to make referrals, how to contact us and what our service can offer

Healthy Mother Healthy Future (HMHF) - Asian Perinatal Wellbeing Programme

Programme Areas Helplines / e-mental health, Maternal mental health or addiction, Mental health Programme Type Counselling and support, Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Peer / advocacy / group / family whānau support, Refugee / migrant Regions North Auckland, West Auckland Age Groups Adult / Pakeke Referral Types Self referral, GP, DHB clinical services Referral Process On-line Referral: https://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C Email to amhs@waitematadhb.govt.nz

Programme Areas: Helplines / e-mental health, Maternal mental health or addiction, Mental health
Programme Type: Counselling and support, Maternal counselling and support, Mental health assessment and treatment, Mental health helpline, Peer / advocacy / group / family whānau support, Refugee / migrant
Regions: North Auckland, West Auckland
Age Groups: Adult / Pakeke
Referral Types: Self referral, GP, DHB clinical services

Referral Process

On-line Referral:
https://www.asianhealthservices.co.nz/Asian-Mental-Health-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C

Email to amhs@waitematadhb.govt.nz

Services

Asian Health Line 0800 88 88 30

Asian Breast Screening (BS) Support Service

Asian Patient Support Service

Asian Mental Health Service

WATIS - Waitematā Translation & Interpreting Service

Health Promotions

Your Emotional Wellbeing During Pregnancy and Beyond - Booklet

Online Booking URL

https://www.asianhealthservices.co.nz/Asian-Patient-Support-Service/Eligibility-Referrals/Referral-Form-%E8%BD%AC%E4%BB%8B%E4%BF%A1-%EC%9D%98%EB%A2%B0%EC%84%9C

Website

www.asianhealthservices.co.nz

https://healthpoint.co.nz/public/hospital-based-support-service/asian-and-ethnic-health-services/