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Maaori (Māori) Health Provider Services | Counties Manukau
Public Service, Hospital-based support service, Kaupapa Māori
Today
Description
We aim to see Maaori living longer, healthier lives with whaanau and in their communities. We have four key portfolios within Maaori health to help achieve equity for Maaori.
- Maaori Health In-Patient Provider Arm Services is a Monday to Friday 0800 – 1630 whaanau-centred and outcomes focused service that provides support to all Maaori patients and their whaanau who are admitted to a Counties Manukau Health Hospital.
- Maaori Workforce Development provides support for recruitment, retention and progression of Maaori with Counties Manukau
- Kaumaatua and Kuia provide cultural leadership, supervision, and mentoring across Counties Manukau Health.
We can support:
- Navigation - walk alongside you through your admission to hospital, provide advice and guidance;
- Advocate for you if you feel you need support to resolve issues, or have your voice heard;
- Provide tikanga advice or support;
- Facilitating whaanui hui or multidisciplinary meetings;
- Support to clarify your plan of care / or treatment;
- Prepare you for discharge and any upcoming appointments;
- Provide advice about health providers in the community for health and social needs
Staff
Management team
Service Manager
Team Lead
Executive Assistant
Kaimahi
Clinical Nurse Specialists
Registered Nurses
Senior Social Worker
Kaumātua and Kuia
ACP Co-ordinator
Kaimanaaki
Referral Expectations
Written request/referral for Maaori Health Support or Services
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Staff member for the patient must complete an e-referral via clinical portal - E-Referrals ---> Te Kaahui Ora - Maaori Health --->
Phone request/referral for Maaori Health Support or Services
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Patients or their whānau can contact us directly on (09)276 0138 extension 59955 or email and speak to one of our nurses with the reason for the referral.
Fees and Charges Description
Free Service
Hours
| Mon – Fri | 8:00 AM – 4:30 PM |
|---|
We have an on-call service during the weekends and public holidays which operates from 8am to 4.30pm - 09) 276 0138 extension 59955
Services
This is an inpatient cultural support service for all Maaori admitted to Middlemore Hospital and requesting support throughout their inpatient journey. We prioritise kaumaatua and kuia (over 60 years). The service provided includes: Karakia Advocacy Kaumaatua/ kuia support Cultural support during bereavement, whaanau hui, ward rounds
This is an inpatient cultural support service for all Maaori admitted to Middlemore Hospital and requesting support throughout their inpatient journey. We prioritise kaumaatua and kuia (over 60 years). The service provided includes: Karakia Advocacy Kaumaatua/ kuia support Cultural support during bereavement, whaanau hui, ward rounds
This is an inpatient cultural support service for all Maaori admitted to Middlemore Hospital and requesting support throughout their inpatient journey. We prioritise kaumaatua and kuia (over 60 years).
The service provided includes:
- Karakia
- Advocacy
- Kaumaatua/ kuia support
- Cultural support during bereavement, whaanau hui, ward rounds
A nurse led service that focuses on Maaori who are admitted to an inpatient service with complex health and social needs, and require continued support. We prioritise those who: Self-discharge from ward Have no GP or disengaged with specialties service Have complex health and social needs Have a history of multiple admissions We will work closely with the patient and whaanau in the community to address their needs, reduce the risk of re-presentations and to ensure self-management.
A nurse led service that focuses on Maaori who are admitted to an inpatient service with complex health and social needs, and require continued support. We prioritise those who: Self-discharge from ward Have no GP or disengaged with specialties service Have complex health and social needs Have a history of multiple admissions We will work closely with the patient and whaanau in the community to address their needs, reduce the risk of re-presentations and to ensure self-management.
A nurse led service that focuses on Maaori who are admitted to an inpatient service with complex health and social needs, and require continued support.
We prioritise those who:
- Self-discharge from ward
- Have no GP or disengaged with specialties service
- Have complex health and social needs
- Have a history of multiple admissions
We will work closely with the patient and whaanau in the community to address their needs, reduce the risk of re-presentations and to ensure self-management.
Visiting Hours
Refer to the Kaitiaki and Visiting Policy
Refreshments
Pataka Place (Food Court) is available by the main entrance inside the hospital, just look for the directions at the main entrance or ask for assistance. Otherwise there are vending machines or coffee stalls.
Within 1-2 kms there are also food outlets that provide affordable food both in Māngere or Papatoetoe, particularly at the northern end of Hospital Road, turn left over the railway bridge.
Travel Directions
We are situated within Middlemore Hospital in the Ko Awatea Building.
Public Transport
By Bus or Train
Daily bus and train services operate regularly through the day. The bus stop is located on the Great South Road.
For further bus information, Auckland Transport (AT) Journey Planner, or phone 09-366 6400 or toll-free on 0800 10 30 80 if outside the local calling area.
By St Johns Health Shuttle
A Monday to Friday shuttle service is operated by St John in some areas of Counties Manukau. The service is free (koha/donations are welcome) and staffed with reliable, fully-trained drivers that pick up patients, take them to their appointment, and drop them home safely again. For more information about the shuttle, call toll free on 0800 9252 672 (0800 WAKA ORA) or click here for more information.
If you have a disability and may require assistance phone the main hospital number FREEPHONE 0800 266 513 ask for Disability Services Support during normal working hours and they will be able to assist you.
Parking
On site parking is costly, so public transport is best advised. There is also free off street parking within 1-2 kms but it is advisable to check that it is NOT paid for parking/or that there is not a time limit. So PLEASE CHECK.
If an emergency you can be dropped straight off at the Emergency Department entrance or the Birthing Unit entrance both on the main hospital road.
Accommodation
Currently we have NO emergency accommodation and local hotels are often fully booked. It is advisable to please try and arrange some form of accommodation with whaanau or elsewhere before you arrive.
Pharmacy
Haumanu Pharmacy is in the hospital grounds by the main entrance opposite Subway.
- Open 7 days a week, Monday to Friday 8am to 6pm, Saturday and Sunday 9am to 6pm
- Phone: 09 277 3425
- Email:
Security
Contact main hospital on 09 276 0000 or FREEPHONE 0800 266 513.
Security patrol certain areas of the hospital grounds only and are onsite at the Main Entrance of the Emergency department
Other
Any urgent concerns phone the Main reception 09 276 0000 and ask for the Oncall Duty Manager
Website
Contact Details
Middlemore Hospital
South Auckland
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Phone
(09) 276 0138 extension 59955
Email
Website
Te Kaahui Ora Maaori Health:
Delanie Nepia (Service Manager)
Rahera Dickson (Team Lead)
Robyn Taratu (Executive Assistant)
100 Hospital Road
Middlemore
Ōtara-Papatoetoe
Auckland 2025
Street Address
100 Hospital Road
Middlemore
Ōtara-Papatoetoe
Auckland 2025
Postal Address
Private Bag 93311
Ōtāhuhu
Auckland 1006
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This page was last updated at 4:04PM on November 4, 2024. This information is reviewed and edited by Maaori (Māori) Health Provider Services | Counties Manukau.