Our Pacific Health Service

We look forward to working together with our Pacific patients and their families, achieving better health outcomes and equity for our Pacific people by:

• Promoting the importance of addressing health conditions sooner to facilitate success of longer term life goals, spiritual health, and prosperity of family and community.
• Empowering and supporting Pacific families to make informed decisions over their health.

We have three teams

Fanau Ola Team

• Fanau Ola is a collective of Pacific senior nurses and a dedicated Social Worker specialising in medical specialties. They are committed to delivering excellence in culturally grounded, patient centred care that empowers Pacific patients and their families throughout their healthcare journey.

  • Clinical excellence providing advanced nursing expertise and education in Cardiology, Renal, and Oncology to enhance quality outcomes for Pacific patients.
  • Cultural and clinical advocacy championing equitable, culturally safe care that respects Pacific values and strengthens patient engagement.
  • Integrated care collaboration, partnering with wards and multidisciplinary teams to coordinate seamless, holistic care and effective discharge planning.
  • Responsive service delivery, Offering daily ward presence and referral based support to ensure timely, proactive care for Pacific patients.
  • Holistic Social Work support, delivering specialised Social Work services to address psychosocial, financial, and family wellbeing needs that impact health outcomes.

Cultural Support Team

• Our Pacific Cultural Advisors help bridge the gap between healthcare providers and Pacific communities, leading to improved patient satisfaction and health outcomes.
• Cultural Liaison and Advocacy, facilitating communication between patients and healthcare providers ensuring cultural awareness and patient advocacy through cares are met during their health journey.
• Patient and Family support, providing emotional and spiritual support and supporting a safe well co-ordinated patient discharge from hospital to community transition.
• Educating staff on Pacific cultures and provide consultancy to enhance cultural awareness and patient interactions. Integration Pacific Worldview health models in multidisciplinary care to ensure a holistic culturally relevant care planning.
• Establish and sustain partnerships with Pacific communities to increase patient support and hospital service accessibility.

Pacific Planned Care Team

• We are a team of Pacific senior nurses that are competent in our own culture and speak our ethnic language. 
• Our focus is supporting Pacific patients going through the surgical pathway, from first consultation to surgery.
• We work in partnership with Pacific patients, delivering education and guidance with navigating their journey in the healthcare system, in a culturally appropriate way and often interact with our patients in their own native language
• We also work collaboratively with wards and departments within the hospital to support Pacific patients as much as possible to ensure a successful outcome and a positive experience.