Central Auckland > Public Hospital Services > Te Whatu Ora – Health New Zealand Te Toka Tumai Auckland >

Pacific Health Service | Auckland | Te Toka Tumai | Te Whatu Ora

Public Service, Hospital-based support service, Pacific People


7:30 AM to 4:30 PM.


Our Pacific Health Service

We look forward to working together with our Pacific patients and their families, achieving better health outcomes and equity for our Pacific people by:

  • Promoting the importance of addressing health conditions sooner to facilitate success of longer term life goals, spiritual health, and prosperity of family and community.
  • Empowering and supporting Pacific families to make informed decisions over their health.

We have three teams

Fanau Ola Team

  • We are a team of Pacific senior nurses working in the medical specialties supporting Pacific patients in their healthcare journey.
  • We work closely with wards and departments to support our medical staff to ensure we provide the best care to our Pacific patients in a collaborative manner.
  • We visit specific wards on a day to day basis but can also receive referrals from services that need our support.

Cultural Support Team

  • Our cultural team work closely with all wards and departments in adult and children’s services at Te Toka Tumai Auckland to support our Pacific patients and families during their journey through our hospital.
  • We provide advice and guidance on the differences between Pacific cultures, their protocols and how best to support our Pacific patients.
  • We visit the wards daily to see our patients and talk to the appropriate staff.
  • If appropriate, we work alongside our nursing team to provide wrap around care and support for our Pacific patients and families.

Pacific Planned Care Team

  • We are a team of Pacific senior nurses that are competent in our own culture and speak our ethnic language. 
  • Our focus is supporting Pacific patients going through the surgical pathway, from first consultation to surgery.
  • We work in partnership with Pacific patients, delivering education and guidance with navigating their journey in the healthcare system, in a culturally appropriate way and often interact with our patients in their own native language
  • We also work collaboratively with wards and departments within the hospital to support Pacific patients as much as possible to ensure a successful outcome and a positive experience.



Our Pacific Health Team  

Prosperity is achieved when Pacific people have a successful experience of their healthcare journey, leading to a better quality of life.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?


Please speak with your GP or other Health Professional


7:30 AM to 4:30 PM.

Mon – Fri 7:30 AM – 4:30 PM

Languages Spoken

English, Fijian, Samoan, Niuean, Tongan, Tuvaluan

Visiting Hours

Please select link below
Patient visiting hours and information


Auckland City Hospital and Starship Children’s Hospital have several cafes and eateries available on site and within walking distance of the hospital. 

Cafes and food retailers available

 Auckland City Hospital

Monday - Friday

Saturday & Sunday​

​Public Holidays

Grafton Cafe, Level 5

​6:30am – 7:00pm

​9:30am – 7:00pm

​9:30am – 7:00pm

Makete, Level 5

​7:00am - 8:00pm

​8:00am - 5:00pm


Jamaica Blue, Level 5

​6.30am - 8:00pm

​​8:00am - 5:00pm

​8:00am - 5:00pm

Planet Espresso, Level 5

​6.30am - 6:00pm

​7.30am - 5.30pm


Planet Espresso, Atrium Level 3

​7.30am - 3.30pm



Subway, Level 5

​6:00am - 8:00pm

​8:00am - 8:00pm

​8:00am - 8:00pm

St Pierre Sushi,
Underneath Car Park A, Park Rd entry

​8:00am - 8:00pm



Columbus Coffee,
Underneath Car Park A, Park Rd entry

​6.30am - 5:00pm

​7.30am - 5:00pm



Greenlane Clinical Centre​

​Monday - Friday

​Weekends and Public Holidays

Oasis, Building 15, Lower Ground Floor
Daily menu and price list

​7:00am - 3:00pm

​Closed ​ ​

Jamaica Blue, Building 4, Ground Floor

7:00am - 4:00pm

Planet Espresso, Building 4, Ground Floor

​Monday - Thursday
7:00am - 3.30pm

7:00am - 2:00pm​


​​Starship Children's Hospital

​Monday - Friday

​Weekends and Public Holidays

​​Tiny Bites, Level 3, Starship Children's health

​7.30am - 3.30pm



Travel Directions

Public Transport

Use the Auckland Transport Journey Planner to help you plan your public transport options - train, bus and ferry.

Get directions


Construction work is ongoing at Auckland City Hospital. This may cause traffic delays while driving on-site or accessing the car parks, so please allow for extra time to get to your appointment.


Auckland City Hospital
A public pharmacy is available for patients and visitors in the Main Building on Level 5, opposite Jamaica Blue Cafe

Greenlane Clinical Centre
The pharmacy is located inside the main entrance, on the Ground Floor, opposite Jamaica Blue Cafe.


Hospital Security are available 24/7

Contact Details

Auckland City Hospital

Central Auckland

7:30 AM to 4:30 PM.

  • Patient enquiries

    (09) 375 4300

  • Known extension/pager

    (09) 307 4949

  • Acute Referrals Service

    (09) 375 7030, Ext: 24048 

  • Emergency Department

    (09) 367 0000, open 24 hours / 7 days

  • Outpatient appointments & surgical booking enquiries

    (09) 638 0400 / scheduling@adhb.govt.nz 

Mental Health Services

  • 24 Hour Crisis Line

    0800 800717

  • GP / External Specialist Help Desk

    (09) 307 2800

Auckland City Hospital
2 Park Road
Building 1, Level 12
Auckland 1023

Information about this location

View on Google Maps

Get directions

Street Address

Auckland City Hospital
2 Park Road
Building 1, Level 12
Auckland 1023

Postal Address

Pacific Health Service
Health New Zealand | Te Toka Tumai Auckland
Private Bag 92 024
Victoria Street West
Auckland 1142

This page was last updated at 11:19AM on May 20, 2024. This information is reviewed and edited by Pacific Health Service | Auckland | Te Toka Tumai | Te Whatu Ora.