The Patient Safety & Quality Improvement Directorate (PSQID) has organisational oversight and works with services to identify risks and guide quality improvements to improve patient safety. 

The Patient Safety & Quality Improvement Directorate plays a key role in supporting the management and analysis of a number of key areas:

• Certification - The Patient Safety & Quality Improvement Directorate prepares the organisation to be audited against the Health & Disability Services Standard NZS8134:2021 which support the safe provision of services to the consumer.
• Clinical Audit
• Compliance Audit (audit against organisational policies)
• CRAB (software for monitoring and predicting clinical outcomes)
• DATIX (software for risk management, patient complaint management, adverse event reporting for staff and patient events and compliments)
• Health Round Table (a non-profit collaborative organisation of health services across Australia and New Zealand that provides opportunities to compare with others in order to achieve best practice)
• HQSC Quality & Safety Markers reporting
• Management of Controlled Documents and Patient Information
• Managing complaints and other feedback
• Patient Experience (bedside and national surveys Patient Safety and Quality Improvement projects)
• Serious adverse events reporting and management processes
• Tracer Audits (audit of the patient's journey in hospital)