General Medicine | Auckland | Te Toka Tumai

Auckland City Hospital

Contact Details

Phone (09) 367 0000 or (09) 375 4300 for patient enquiries.

Outpatients can confirm their appointment through the Contact Centre:

Phone: 

(09) 638 0400 or
0800 728 436 (if you live outside of Auckland)
7:00am - 10:30pm weekdays
8:00am – 6:00pm weekends

or [email protected] 

Administration: [email protected]

Street Address

Park Road
Grafton
Auckland 1023

Postal Address

Private Bag 92 024
Auckland Mail Centre
Auckland 1142

Description

What is General Medicine?
General Medicine is the branch of medicine that deals with the diagnosis and nonsurgical treatment of diseases affecting the internal organs of the body in adults.
 
Specialists in this field are called specialist general physicians. They are doctors who have trained in various specialties such as diseases of the heart, lungs, brain and other organs. Often people have more than one part of the body involved in an illness or the exact cause of symptoms is not clear.  The General Physician is an expert in diagnosing what is wrong and managing illnesses that are complex.
 
General Medicine at Auckland City Hospital sees more than 15,000 patients every year.
 
The General Medical Team
This consists of the consultant (the specialist general physician), the registrar (a doctor who is training to be a specialist) and a house officer (a doctor in training who is more junior than the registrar but is a qualified doctor). Sometimes, as part of the team, there are trainee interns who are medical students who have yet to pass their final exam but are gaining practical experience. More junior medical students may also accompany this team. There are senior doctors (Medical Officers Special Scale) who assess general medical patients in the Emergency Department and the Clinical Decision Unit.
 
The outpatient service is provided by our consultants and registrars within our outpatient clinics on Level 6 of the Support Building. Click here for directions to the outpatient clinics. The doctor will examine you and ask questions about your symptoms, previous illnesses, medications, and your situation, to get helpful information to diagnose what is causing the illness. The doctor will refer you to other specialists and for tests or treatments as needed.
 
The inpatient service is provided by our five wards – Ward 63, 65, 66, 67 and 68 located on Level 6 of Auckland City Hospital. Each ward has a charge nurse who is responsible for the patient care in the ward.
Inpatient service is provided to patients who:
  • require treatment that cannot be undertaken at home (this may include medication given into a vein, "IV drip")
  • need investigations that are best carried out while staying in hospital
  • are too unwell to manage at home. 

Fees and Charges Description

New Zealand citizens or people who have obtained permanent residence are entitled to free health care.
Persons not ordinarily resident in New Zealand will be required to pay the full cost of their treatment. If you are a Non New Zealand Resident, or not born in New Zealand, please bring your passport to your appointment.

Services Provided

Inpatient service
Outpatient service

Visiting Hours

Visiting hours in General Medicine are from 11am – 1pm, and then 3pm – 8pm. Please do not visit outside these times unless you have discussed it with the charge nurse. Our patients are often very unwell and we try and give them an opportunity to rest between 1pm and 3pm. While your relative may be happy to be disturbed at this time other patients within the ward require a rest period.
 
There is a maximum of two visitors at a time at the bedside.
Whānau/family rooms are available on each ward, except during the busy winter months. We ask that visitors are considerate of other patients and keep noise levels low when visiting and supervise children at all times. Unwell visitors or young children should refrain from visiting. In special circumstances one visitor may stay overnight, usually in the whānau/family room, after discussion with the charge nurse.
 
There is a seating area on Level 6 outside the chapel/quiet room if your family would like to meet there.

Security

If you are being admitted to hospital do not bring valuables with you. While we do our best to keep your possessions safe you will need to be responsible for looking after them.
If you arrive in hospital acutely we strongly recommend you either send valuables home with a relative or friend or ask the nurses to have them locked away with the cashier.
We are unable to take responsibility for 'lost' or damaged items.

Other

Inpatients
Approximate meal times
Breakfast usually arrives between 8 and 8.30 am, lunch is usually delivered between midday – 1pm, and dinner between 5.30pm – 6.30pm. There is a tea and coffee service at set times throughout the day.
 
Telephone use
Unfortunately a telephone may not always be available. We ask that ward calls are kept short because the hospital is charged business rates. There are public pay phones available outside the wards. The mornings are a particularly busy time so if possible try and call after lunch when the ward is a little more settled.

 

Website

www.adhb.health.nz/

https://healthpoint.co.nz/public/internal-medicine/general-medicine-auckland-te-toka-tumai/