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Auckland DHB Mental Health Services for Older People (MHSOP) Community Team

Public Service, Mental Health, Mental Health & Addictions


8:00 AM to 4:30 PM.


ADHB Mental Health Service for Older People (MHSOP) provides support to help older people experiencing serious mental health problems reach their best possible function and wellness. 

Our aim is to enable individuals to continue to live as independently and meaningfully as possible in the environment of their and their family’s choosing.

We generally work with people aged 65 years and over. We work with people who have long-standing or late-onset mental health problems and/or people with dementia complicated by serious behaviour and or psychological symptoms.

Referrers - please see detailed service entry criteria included in the GP section.

Who Do We See?
We provide mental health services and support to people aged 65 years and over.  We see people with a range of mental health concerns as well as those with medical conditions that affect their emotional wellbeing.

Where Will We See you?
We provide support to older people and their whānau in a range of locations.  Our community team see people at our offices in Greenlane Clinical Center or may offer to visit people where they live, be it their own home, family home or residential care facility.  


Who Are We?

Our team consists of staff from a wide variety of backgrounds who are skilled in supporting older people, their whānau and communities.

Our team includes:

  • Nurses
  • Psychiatrists
  • Clinical Psychologists
  • Social Workers
  • Occupational Therapists
  • Community Support Workers
  • Psychotherapists

Our team is supported by administration and a management team.

Our team also provides training experience for students from a range of health professions e.g. student nurses. Students are supervised by a health professional and you will always be asked if you agree to have a student involved in your care.

How do I access this service?

Contact us, Referral, Make an appointment, Walk in

Referral Expectations

Who Can Refer

Referrals should be made by your GP, geriatrician or other health service provider.

However, a Person or Whānau member can self refer

Your GP will usually rule out any alternative physical health causes for your symptoms, such as physical illness or infection.

Our team will usually discuss the referral with your GP if she/he hasn't been involved.


Referral Process

  • General Practitioners: Please complete and submit the eReferral form which can be found on Medtech, MyPractice and Profile for Mac
  • Other referrers: Please complete the referral form and email to MHSOP@adhb.govt.nz
  • Contact the triage clinician on (09) 623 6474 if you would like to discuss any referrals 


What Happens Next

  • Referrals are reviewed by our triage team
  • We may contact you and your family/whānau to find out more about your situation and how we can help
  • We may contact the referrer and with consent other services involved in your care
  • If your referral is accepted we will contact you with details of your assessment date and name of the clinicians that will be involved in your assessment
  • Following the assessment we will communicate with you and the referrer to form a plan about treatment options. This may include advice to your GP, or some ongoing monitoring or talk therapy from members of our team
  • If your referral is not accepted we may suggest alternative services or community supports that may be able to help


Our service is free of charge to people who are entitled to free health care in New Zealand


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM

 If you require urgent help assistance outside these hours please contact our after hours Urgent Response Service 0800 800 717.

Procedures / Treatments

  • What is Mental Illness?

    Mental illness is a clinically significant behaviour or psychological disorder that is associated with distress or disability.  … More

  • Anxiety Disorders

    We all feel some anxiety at some time or other.… More

  • Depression

    Depression is a mood disorder. Emotional states like sadness, ‘feeling blue’ or tearfulness are part of normal human experience.… More

  • Schizophrenia

    Schizophrenia is a serious mental disorder that affects about 1% of the general population.… More

  • Bipolar Disorder/Manic Depression

    This is a mood disorder in which both depressive (persistent low mood) and manic (elevated or high mood) episodes are experienced.… More

  • Dementia With Challenging Behaviours

    Dementia is a disease of the brain usually of a chronic or progressive nature in which there is a decline in function including memory, thinking, orientation, comprehension, calculation, language and judgement.… More


Mental Health Services for Older People (MSHOP)

Programme Areas

Mental health

Programme Type

Non-acute specialist mental health community services


Central Auckland

Age Groups

Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services

Referral Process

Referrals should be made by your GP, geriatrician or other health service provider.

A Person or Whānau member can self refer but our team will usually discuss the referral with your GP if she/he hasn't been involved.


How Do We Help?

We offer a range of support and treatments including:

  • Specialist and comprehensive assessments
  • Home based treatment and support
  • Medication
  • Talk Therapy
  • Liaison with other services including primary care, OPH, and home based support services
  • Advice and support for carers and or family/whānau
  • Education and advocacy
  • Multidisciplinary approach to care planning

Contact Details

Greenlane Clinical Centre

Central Auckland

8:00 AM to 4:30 PM.

Mental Health Services 24 Hour Crisis Helpline - 0800 800717

Ground Floor
Building 14
Greenlane Clinical Centre
Greenlane Road West

Information about this location

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Get directions

Street Address

Ground Floor
Building 14
Greenlane Clinical Centre
Greenlane Road West

Postal Address

Private Bag 98189
Auckland Mail Centre
Auckland 1051

This page was last updated at 9:30AM on July 1, 2021. This information is reviewed and edited by Auckland DHB Mental Health Services for Older People (MHSOP) Community Team.